Emergency Maintenance Guidelines; Guide To Collecting Fault Information; Collecting Basic Fault Information - Huawei ME60 Emergency Maintenance

HUAWEI ME60 Multiservice Control Gateway
Emergency Maintenance
3
About This Chapter
This chapter guides you how to perform emergency maintenance.

3.1 Guide to Collecting Fault Information

This section guides you how to collect and back up fault information as the reference for
troubleshooting.
3.2 Guide to Handling Emergencies
This section guides you how to handle emergencies.
3.3 Guide to Restarting a Device
This section guides you how to restart a device when a fault on the device causes services to
be interrupted and the device fails to restart automatically.
3.4 Guide for Creating a User Account and Elevating a User Account Right
3.1 Guide to Collecting Fault Information
This section guides you how to collect and back up fault information as the reference for
troubleshooting.
When an emergency occurs, you need collect and back up fault information on time for
reference. When seeking Huawei technical support, you need provide the collected
information to Huawei engineers for fault location and rectification.
When a fault occurs, collect the following information:



3.1.1 Collecting Basic Fault Information

This section describes what items need to be collected and how to collect basic fault
information.
Table 3-1 lists the basic fault information to be collected when a fault occurs.
Issue 01 (2017-11-10)

Emergency Maintenance Guidelines

Basic fault information
Device fault information
Huawei Proprietary and Confidential
Copyright © Huawei Technologies Co., Ltd.
3 Emergency Maintenance Guidelines
10