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HUAWEI ME60 Multiservice Control Gateway
Emergency Maintenance
4
Emergency Maintenance Record Table
About This Chapter
This chapter describes how to fill up the emergency maintenance record table.
4.1 Emergency Maintenance Notice
4.2 Emergency Handling Record
4.1 Emergency Maintenance Notice
If your maintenance personnel cannot remove a fault through emergency maintenance, please
call or fax Huawei technical support personnel for help. The maintenance personnel need
maintain a detailed record of the emergency maintenance procedures, notify Huawei of the
type of the board to be replaced, and apply for a spare one according to the warranty articles.
This help Huawei technical support personnel rectify the fault sooner.
You can fax an emergency maintenance notice to Huawei. The format of the notice is shown
in Table 4-1:
Table 4-1 Emergency maintenance notice
* Filled by the customer
Telecom
office
Customer
Complaint
time
Fault description and handling procedure (in detail):
Approved by: Signature:
* Filled by Huawei engineers
Handling
Issue 01 (2017-11-10)
Device
model
Phone
number
Required
response
time
¨ Guide in call ¨ Remote maintenance ¨ On-site support
Huawei Proprietary and Confidential
Copyright © Huawei Technologies Co., Ltd.
4 Emergency Maintenance Record Table
Capacity
Version
In warranty
Yes ¨ No
38
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