Page 1 C950 Series User's Guide October 2014 www.lexmark.com Machine type(s): 5058 Model(s):...
Page 2: Table Of Contents
Contents Contents Safety information..................6 Learning about the printer................8 Finding information about the printer......................8 Selecting a location for the printer......................9 Printer configurations..........................10 Using the printer control panel.......................13 Understanding the home screen..............14 Understanding the home screen......................14 Using the touch-screen buttons......................15 Setting up and using the home screen applications........17 Accessing the Embedded Web Server.....................17 Showing or hiding icons on the home screen..................17 Activating the home screen applications....................18...
Page 3 Contents Configuring Universal paper settings......................55 Loading the standard or optional 520‑sheet tray...................55 Loading the optional 850‑ and 1,150‑sheet trays...................58 Loading the 2000‑sheet high‑capacity feeder..................61 Loading the multipurpose feeder......................63 Linking and unlinking trays........................66 Paper and specialty media guide..............68 Paper guidelines............................68 Storing paper............................71 Supported paper sizes, types, and weights.....................72 Printing......................79 Printing a document..........................79...
Page 4 Contents Maintaining the printer................142 Cleaning the exterior of the printer......................142 Cleaning the printhead lenses.......................142 Emptying the hole punch box........................146 Storing supplies.............................148 Checking the status of parts and supplies.....................148 Ordering parts and supplies........................149 Replacing parts and supplies.........................151 Moving the printer..........................172 Administrative support................173 Finding advanced networking and administrator information.............173 Checking the virtual display........................173 Checking the status of the printer......................173...
Page 5 Contents Solving option problems........................218 Solving paper feed problems.........................221 Solving print quality problems......................222 Solving color quality problems......................233 Embedded Web Server does not open....................236 Contacting customer support........................237 Notices.....................238 Product information..........................238 Edition notice............................238 Power consumption..........................242 Index......................250...
Page 6: Safety Information
Safety information Safety information Connect the power cord directly to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible. CAUTION—POTENTIAL INJURY: Do not use this product with extension cords, multioutlet power strips, multioutlet extenders, or other types of surge or UPS devices. The power rating capacity of these types of accessories can be easily overloaded by a laser printer and may result in poor printer performance, property damage, or potential fire.
Page 7 If you purchased a multifunction printer (MFP) that scans, copies, and faxes, you may need additional furniture. For more information, see www.lexmark.com/multifunctionprinters. CAUTION—POTENTIAL INJURY: To reduce the risk of equipment instability, load each paper drawer or tray separately.
Page 8: Learning About The Printer
Caring for and maintaining the printer • Troubleshooting and solving problems Information on setting up and configuring the accessibility Lexmark Accessibility Guide—This guide is available at features of your printer http://support.lexmark.com. Help using the printer software Windows or Mac Help—Open a printer software program or application, and then click Help.
Page 9: Selecting A Location For The Printer
Learning about the printer What are you looking for? Find it here The latest supplemental information, updates, and customer Lexmark support Web site— support: http://support.lexmark.com • Documentation Note: Select your country or region, and then select your product to view the appropriate support site.
Page 10: Printer Configurations
Learning about the printer Right side 307.34 mm (12.1 in.) Front 444.5 mm (17.5 in.) Left side 374.65 mm (14.75 in.) Rear 100 mm (3.9 in.) 152.4 mm (6 in.) Printer configurations Basic model...
Page 11: Configured Models
Learning about the printer Printer control panel Exit tray 2 Note: Exit tray 2 is supported in any configuration except when a finisher is installed. Standard exit bin Front door Standard 520‑sheet tray Multipurpose feeder Configured models You can configure your basic printer by adding optional trays. A 2,000-sheet high‑capacity feeder and a finisher bin can also be added.
Page 12: Fully Configured Model
If you purchased a multifunction printer (MFP) that scans, copies, and faxes, you may need additional furniture. For more information, see www.lexmark.com/multifunctionprinters.
Page 13: Using The Printer Control Panel
Learning about the printer Using the printer control panel PQRS WXYZ Display View printing options as well as status and error messages. Home Navigate back to the home screen. Keypad Enter numbers, letters, or symbols. Sleep button Enable Sleep Mode or Hibernate Mode. •...
Page 14: Understanding The Home Screen
Understanding the home screen Understanding the home screen Understanding the home screen When the printer is turned on, the display shows a basic screen, referred to as the home screen. Use the home screen buttons and icons to initiate an action. Note: Your home screen, icons, and the buttons may vary depending on your home screen customization settings, administrative setup, and active embedded solutions.
Page 15: Using The Touch-Screen Buttons
Understanding the home screen This may also appear on the home screen: Touch Search Held Jobs Search current held jobs. Features Feature Description Attendance message alert If an attendance message affects a function, then this icon appears and the red indicator light blinks.
Page 16 Understanding the home screen Touch Delete folder Delete the file you selected. Left arrow Scroll to the left. Right arrow Scroll to the right. Right scroll increase Scroll to another value in increasing order. Left scroll decrease Scroll to another value in decreasing order. Down arrow Scroll down.
Page 17: Setting Up And Using The Home Screen Applications
Some applications are supported only in some printer models. • There may be additional solutions and applications available for purchase. For more information, go to www.lexmark.com or contact the place where you purchased the printer. Accessing the Embedded Web Server The Embedded Web Server is the printer Web page that lets you view and remotely configure printer settings even when you are not physically near the printer.
Page 18: Activating The Home Screen Applications
Embedded Web Server. To access the Embedded Web Server, see “Accessing the Embedded Web Server” on page For detailed information about configuring and using the home screen applications, go to the Lexmark support Web site at http://support.lexmark.com. Using Background and Idle Screen...
Page 19: Setting Up Remote Operator Panel
Setting up and using the home screen applications Understanding Eco‑Settings Icon Description The application lets you easily manage energy consumption, noise, toner, and paper usage settings to help reduce the environmental impact of your printer. Understanding Showroom Icon Description The application lets you create and display a customized slide show on the touch screen of your printer. You can load images either from a flash drive or through the printer Embedded Web Server.
Page 20: Exporting And Importing A Configuration
Setting up and using the home screen applications Exporting and importing a configuration You can export configuration settings into a text file, and then import the file to apply the settings to other printers. Open a Web browser, and then type the printer IP address in the address field. Note: View the IP address on the printer home screen.
Page 21: Additional Printer Setup
Additional printer setup Additional printer setup Turning on the printer Open the front door. Press the printer power switch. Close the front door.
Page 22: Installing Internal Options
Fonts • Firmware cards – Bar Code – PrintCryption • Printer hard disk • Lexmark Internal Solutions Ports (ISP) – RS‑232‑C Serial ISP – Parallel 1284‑B ISP – MarkNet N8250 802.11 b/g/n Wireless ISP – MarkNet N8130 10/100 Fiber ISP –...
Page 23 Additional printer setup Note: This task requires a flathead screwdriver. Turn the screws counterclockwise to loosen them. Pull the system board forward to remove it. Use the following illustration to locate the appropriate connectors. Warning—Potential Damage: System board electronic components are easily damaged by static electricity. Touch something metal on the printer before touching any system board electronic components or connectors.
Page 24: Installing A Memory Card
Additional printer setup ISP connector Firmware and flash memory card connectors Memory card connectors Push the system board back into place. Installing a memory card CAUTION—SHOCK HAZARD: If you are accessing the system board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the wall outlet before continuing.
Page 25 Additional printer setup On the system board, open the memory card connector latches. Align the notch on the memory card to the ridge on the connector. Notch Ridge...
Page 26: Installing A Flash Memory Or Firmware Card
Additional printer setup Push the memory card into the connector until it clicks into place. Installing a flash memory or firmware card The system board has two connections for an optional flash memory or firmware card. Only one of each may be installed, but the connectors are interchangeable.
Page 27: Installing An Internal Solutions Port
Be careful not to damage the connectors. Installing an Internal Solutions Port The system board supports one optional Lexmark Internal Solutions Port (ISP). Note: This task requires a flathead screwdriver. CAUTION—SHOCK HAZARD: If you are accessing the system board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the wall outlet before continuing.
Page 28 Additional printer setup Warning—Potential Damage: System board electronic components are easily damaged by static electricity. Touch something metal on the printer before touching any system board electronic components or connectors. Access the system board. For more information, see “Accessing the system board” on page Remove the printer hard disk.
Page 29 Additional printer setup Use the provided screw to attach the ISP solution to the system board cage. Connect the ISP solution interface cable into the receptacle of the system board.
Page 30: Installing A Printer Hard Disk
Additional printer setup Firmly connect the ISP solution to the system board cage using two screws. Installing a printer hard disk Note: This task requires a flathead screwdriver. CAUTION—SHOCK HAZARD: If you are accessing the system board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the wall outlet before continuing.
Page 31 Additional printer setup Locate the appropriate connector on the system board. Note: If an optional ISP is currently installed, then the printer hard disk must be installed onto the ISP. To install a printer hard disk onto the ISP: Using a flathead screwdriver, loosen the screws. Remove the screws attached to the printer hard disk mounting bracket, and then remove the bracket.
Page 32 Additional printer setup Align the standoffs of the printer hard disk to the holes in the ISP, and then press down on the printer hard disk until the standoffs are in place. Insert the plug of the printer hard disk interface cable into the receptacle of the ISP. Note: The plugs and receptacles are color‑coded.
Page 33 Additional printer setup To install a printer hard disk directly on the system board: Align the standoffs of the printer hard disk to the holes in the system board, and then press down on the printer hard disk until the standoffs are in place. Use the two provided screws to attach the printer hard disk mounting bracket.
Page 34: Removing A Printer Hard Disk
Additional printer setup Removing a printer hard disk Note: This task requires a flathead screwdriver.
Page 35 Additional printer setup Warning—Potential Damage: System board electronic components are easily damaged by static electricity. Touch something metal on the printer before touching any system board electronic components or connectors. Access the system board. For more information, see “Accessing the system board” on page Unplug the printer hard disk interface cable from the system board, leaving the cable attached to the printer hard disk.
Page 36: Installing Hardware Options
If you purchased a multifunction printer (MFP) that scans, copies, and faxes, you may need additional furniture. For more information, see www.lexmark.com/multifunctionprinters. CAUTION—SHOCK HAZARD: If you are accessing the system board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the wall outlet before continuing.
Page 37: Installing Optional Trays
If you purchased a multifunction printer (MFP) that scans, copies, and faxes, you may need additional furniture. For more information, see www.lexmark.com/multifunctionprinters. Unpack the optional tray, and then remove all packing material.
Page 38 Additional printer setup Align the printer with the tray, and then lower the printer into place. 1‑tray module 2,000-sheet high‑capacity feeder 3‑tray module 2,000‑sheet high‑capacity feeder...
Page 39: Attaching Cables
Additional printer setup Tandem‑tray module 2,000‑sheet high‑capacity feeder Turn the printer back on. Set the printer software to recognize the optional tray. For more information, see “Adding available options in the print driver” on page Attaching cables CAUTION—POTENTIAL INJURY: Do not use the fax feature during a lightning storm. Do not set up this product or make any electrical or cabling connections, such as the fax feature, power cord, or telephone, during a lightning storm.
Page 40: Verifying Printer Setup
Additional printer setup USB printer port USB port Ethernet port Warning—Potential Damage: Do not touch the USB cable, any network adapter, or the printer in the area shown while actively printing. A loss of data or a malfunction can occur. Verifying printer setup Once all hardware and software options are installed and the printer is turned on, verify that the printer is set up correctly by printing the following:...
Page 41: Setting Up The Printer Software
From the Software and Documentation CD that came with your printer. • From our Web site: Go to http://support.lexmark.com, and then navigate to: SUPPORT & DOWNLOAD > select your printer > select your operating system Double‑click the software installer package.
Page 42: Networking
Additional printer setup In Macintosh Click the CD icon on the desktop. Note: D is the letter of your CD or DVD drive. Click Install, and then follow the instructions on the computer screen. Adding available options in the print driver For Windows users Open the printers folder.
Page 43: Preparing To Set Up The Printer On A Wireless Network
Additional printer setup Note: If your network automatically assigns IP addresses to computers and printers, continue on to installing the printer. • A valid, unique IP address for the printer to use on the network • The network gateway • The network mask •...
Page 44: Installing The Printer On A Wireless Network (Windows)
From the Software and Documentation CD that came with your printer. • From our Web site: Go to http://support.lexmark.com, and then navigate to: SUPPORT & DOWNLOAD > select your printer > select your operating system Double‑click the software installer package.
Page 45: Installing The Printer On A Wireless Network (Macintosh)
Additional printer setup In Windows 8 From the Search charm, type run, and then navigate to: Apps list > Run > type D:\setup.exe > OK In Windows 7 or earlier Click or click Start, and then click Run. In the Start Search or Run dialog, type D:\setup.exe. Press Enter or click OK.
Page 46 Additional printer setup Locate the printer MAC address. From the printer control panel, navigate to: > Reports > > Network Setup Page > > Reports > Network Setup Page In the Standard Network Card section, look for UAA (MAC). Note: You will need this information later. Enter the printer information Access the AirPort options: In Mac OS X version 10.5 or later...
Page 47 From the Software and Documentation CD that came with your printer. • From our Web site: Go to http://support.lexmark.com, and then navigate to: SUPPORT & DOWNLOAD > select your printer > select your operating system Double‑click the installer package for the printer.
Page 48 Additional printer setup Click +. If necessary, click Add Printer or Scanner or Add Other Printer or Scanner. Click the IP tab. Type the IP address of the printer in the address field, and then click Add. In Mac OS X version 10.4 From the Finder, navigate to: Applications >...
Page 49 Additional printer setup Configure the port from the list. Update the IP address. Apply the changes. For Macintosh users From System Preferences in the Apple menu, navigate to the list of printers, and then select + > IP. Type the IP address in the address field. Apply the changes.
Page 50: Minimizing Your Printer's Environmental Impact
Minimizing your printer's environmental impact Minimizing your printer's environmental impact Lexmark is committed to environmental sustainability and is continually improving its printers to reduce their impact on the environment. We design with the environment in mind, engineer our packaging to reduce materials, and provide collection and recycling programs.
Page 51: Saving Energy
Minimizing your printer's environmental impact Check your first draft for accuracy Before printing or making multiple copies of a document: • Use the preview feature to see how the document looks like before you print it. • Print one copy of the document to check its content and format for accuracy. Avoid paper jams Correctly set the paper type and size to avoid paper jams.
Page 52: Adjusting Sleep Mode
Minimizing your printer's environmental impact Choose Use factory default settings. This setting supports the performance specifications of your printer. Note: Selecting Photo from the driver may disable Quiet Mode and provide better print quality and full speed printing. Reduce printer noise. •...
Page 53: Recycling
Find the product type you want to recycle, and then select your country or region from the list. Follow the instructions on the computer screen. Note: Printer supplies and hardware not listed in the Lexmark collection program may be recycled through your local recycling center. Contact your local recycling center to determine the items they accept.
Page 54: Recycling Lexmark Packaging
The foam used in Lexmark packaging is recyclable where foam recycling facilities exist. Facilities may not exist in your area. When you return a cartridge to Lexmark, you can reuse the box that the cartridge came in. Lexmark will recycle the box.
Page 55: Loading Paper And Specialty Media
Loading paper and specialty media Loading paper and specialty media Setting the paper size and type The Paper Size setting is automatically sensed according to the position of the paper guides in each tray except the multipurpose feeder. The Paper Size setting for the multipurpose feeder must be set manually from the Paper Size menu.
Page 56 Loading paper and specialty media CAUTION—POTENTIAL INJURY: To reduce the risk of equipment instability, load each paper drawer or tray separately. Keep all other drawers or trays closed until needed. Pull the tray out. Notice the size indicators at the bottom of the tray. Use these indicators to help position the length and width guides.
Page 57 Loading paper and specialty media Squeeze and then slide the width guide to the correct position for the paper size loaded. Squeeze and then slide the length guide to the correct position for the paper size loaded. Note: The length guide has a locking device. To unlock, slide the button on top of the length guide down. To lock, slide the button up when a length has been selected.
Page 58: Loading The Optional 850- And 1,150-Sheet Trays
Loading paper and specialty media Notes: • Place print side facedown for duplex printing. • Place pre-punched paper with the holes toward the front of the tray. • Place letterheads with the header on the left side of the tray. •...
Page 59 Loading paper and specialty media CAUTION—POTENTIAL INJURY: To reduce the risk of equipment instability, load each paper drawer or tray separately. Keep all other drawers or trays closed until needed. Pull the tray out. Squeeze and then slide the length guide to the correct position for the paper size you are loading. Flex the sheets back and forth to loosen them.
Page 60 Loading paper and specialty media Load the paper stack with the recommended print side faceup. Notes: • Place print side facedown for duplex printing. • Place pre-punched paper with the holes toward the front of the tray. • Place letterheads faceup with the header on the left side of the tray. •...
Page 61: Loading The 2000-Sheet High-Capacity Feeder
Loading paper and specialty media Loading the 2000‑sheet high‑capacity feeder The high‑capacity feeder can hold up to 2,000 sheets of letter‑, A4‑, and legal‑size paper (80 g/m or 20 lb). Pull the tray out. Adjust the width guide as necessary.
Page 62 Loading paper and specialty media Flex the sheets back and forth to loosen them. Do not fold or crease the paper. Straighten the edges on a level surface. Load paper into the tray with the print side faceup. Note: Make sure the paper is below the maximum fill line located on the edge of the paper tray. Overloading the tray can cause paper jams and possible printer damage.
Page 63: Loading The Multipurpose Feeder
Loading paper and specialty media Notes: • Place pre-punched paper with the holes toward the front of the tray. • Place letterheads faceup with the header on the left side of the tray. • Place letterheads facedown with the header on the right side of the tray for duplex printing. Insert the tray.
Page 64 Loading paper and specialty media For paper or specialty media that is longer than letter-size paper, gently pull the extension until it is fully extended. Flex the sheets of paper or specialty media back and forth to loosen them. Do not fold or crease them. Straighten the edges on a level surface.
Page 65 Loading paper and specialty media Push the paper pick tab, and then load the paper or specialty media. Slide the stack gently into the multipurpose feeder until it comes to a stop, and then release the paper pick tab. Warning—Potential Damage: Pulling the paper out, without pushing the paper pick tab first, may cause jams or the paper pick tab to break.
Page 66: Linking And Unlinking Trays
Loading paper and specialty media Adjust the width guide to lightly touch the edge of the stack. Make sure the paper or specialty media fits loosely in the multipurpose feeder, lies flat, and is not bent or wrinkled. From the printer control panel, set the Paper Size and Paper Type for the multipurpose feeder (MP Feeder Size and MP Feeder Type) based on the paper or specialty media loaded.
Page 67: Creating A Custom Name For A Paper Type
Loading paper and specialty media Note: Not all exit bins support every paper size and type. From the home screen, navigate to: > Paper Menu > Bin Setup Touch the bin or bins you want to link, and then touch Configure Bins > Link. Creating a custom name for a paper type If the printer is on a network, you can use the Embedded Web Server to define a name other than Custom Type [x] for each of the custom paper types loaded into the printer.
Page 68: Paper And Specialty Media Guide
The printer may print at a reduced speed to prevent damage to the fuser. • For more information on card stock and labels, see the Card Stock & Label Guide on the Lexmark support Web site at http://support.lexmark.com. Paper guidelines Paper characteristics The following paper characteristics affect print quality and reliability.
Page 69: Grain Direction
Paper and specialty media guide Store paper in its original wrapper in the same environment as the printer for 24 to 48 hours before printing. Extend the time to several days if the storage or transportation environment is very different from the printer environment. Thick paper may also require a longer conditioning period.
Page 70: Selecting Preprinted Forms And Letterhead
Lexmark concerns itself with the responsible use of paper in general based on life cycle assessments of its products. To gain a better understanding of the impact of printers on the environment, the company commissioned a number of life cycle assessments and found that paper was identified as the primary contributor (up to 80%) of carbon emissions caused throughout the entire life of a device (from design to end-of-life).
Page 71: Storing Paper
Paper and specialty media guide Lexmark does not endorse specific suppliers, although a converter’s product list for special applications is maintained. However, the following paper choice guidelines will help alleviate the environmental impact of printing: Minimize paper consumption. Be selective about the origin of wood fiber. Buy from suppliers who carry certifications such as the Forestry Stewardship Council (FSC) or The Program for the Endorsement of Forest Certification (PEFC).
Page 72: Supported Paper Sizes, Types, And Weights
Paper and specialty media guide Supported paper sizes, types, and weights The following tables provide information on standard and optional paper sources and the sizes, types, and weights of paper they support. Note: To use a paper size that is unlisted, configure a Universal paper size. Supported paper sizes 2,000‑sheet Manual...
Page 73 Paper and specialty media guide 2,000‑sheet Manual Manual Paper size and dimension 520‑sheet tray MP feeder Duplex drawer paper envelope 12x18 305 x 457 mm (12 x 18 in.) Oficio (México) 216 x 340 mm (8.5 x 13.4 in.) Folio 216 x 330 mm (8.5 x 13 in.) Statement 140 x 216 mm (5.5 x 8.5 in.)
Page 74: Supported Paper Types And Weights
Paper and specialty media guide 2,000‑sheet Manual Manual Paper size and dimension 520‑sheet tray MP feeder Duplex drawer paper envelope Other Envelope 86 x 165 mm to 216 x 356 mm (3.375 x 6.50 in. to 8.5 x 14 in.) Source supports size with size sensing.
Page 75 Paper and specialty media guide Paper type 520‑sheet 2,000‑shee MP feeder Manual paper Manual envelope Duplex tray t drawer Labels • Paper Envelopes Finisher The paper capacity of each exit bin is listed in parentheses. Paper capacity estimations are calculated based on 75 g/m (20 lb) paper.
Page 76: Supported Finishing Features
Paper and specialty media guide Supported finishing features Finisher standard bin Finisher bin 1 Finisher bin 2 (booklet‑maker) Paper transport Notes: • The finisher shown is the booklet finisher. Bin 2 is available only when the booklet finisher is installed. •...
Page 77 Paper and specialty media guide Size Offset Single/Double staple Double dual staple Punch Executive Folio JIS B4 JIS B5 Legal Letter Statement Tabloid Universal Envelopes (any size) For the Universal paper size, the finishing edge must be at least 9 in. (229 mm) for a 3‑hole punch and 10 in. (254 mm) for a 4‑hole punch.
Page 78: Setting The Finisher Exit Bin
Paper and specialty media guide Size Bi fold Booklet fold Saddle staple 12 x 18 Folio JIS B4 JIS B5 Legal Letter (only SEF) Statement Tabloid Universal Envelopes (any size) SEF—The paper is loaded in the short edge orientation. The short edge of the paper enters the printer first. Bi fold—Each page is individually folded and stacked separately.
Page 79: Printing
Printing Printing The selection and handling of paper and specialty media can affect how reliably documents print. For more information, “Avoiding jams” on page 175 “Storing paper” on page Printing a document Printing a document From the printer control panel Paper menu, set the Paper Type and Paper Size to match the loaded paper. Send the print job: For Windows users With a document open, click File >...
Page 80: Printing From A Mobile Device
From the Printer Usage list, select Max Speed or Max Yield. Touch Printing from a mobile device For the list of supported mobile devices and to download a compatible mobile printing application, visit http://lexmark.com/mobile. Note: Mobile printing applications may also be available from your mobile device manufacturer.
Page 81: Printing From A Flash Drive
Printing Printing from a flash drive Printing from a flash drive Notes: • Before printing an encrypted PDF file, enter the file password from the printer control panel. • You cannot print files for which you do not have printing permissions. Insert a flash drive into the USB port.
Page 82: Supported Flash Drives And File Types
Printing From the printer control panel, touch the document you want to print. Touch the arrows to increase the number of copies to print, and then touch Print. Notes: • Do not remove the flash drive from the USB port until the document has finished printing. •...
Page 83: Printing On Specialty Media
• To prevent print quality problems, avoid getting fingerprints on the transparencies. • Before loading transparencies, flex the stack to prevent sheets from sticking together. • We recommend Lexmark transparencies. For ordering information, see the Lexmark Web site at www.lexmark.com.
Page 84: Tips On Using Envelopes
• Vinyl, pharmacy, and dual‑sided labels are not supported. For detailed information on label printing, characteristics, and design, see the Card Stock & Label Guide available on the Lexmark Web site at http://support.lexmark.com. When printing on labels: • Use labels designed specifically for laser/LED printers. Check with the manufacturer or vendor to verify that: –...
Page 85: Printing Confidential And Other Held Jobs
Printing • Do not print within 1 mm (0.04 in.) of the edge of the label, of the perforations, or between die‑cuts of the label. • Be sure adhesive backing does not reach to the sheet edge. Zone coating of the adhesive at least 1 mm (0.04 in.) away from edges is recommended.
Page 86: Printing Information Pages
Printing Printing confidential and other held jobs Note: Confidential and Verify print jobs are automatically deleted from memory after printing. Repeat and Reserve jobs are held in the printer until you choose to delete them. For Windows users With a document open, click File > Print. Click Properties, Preferences, Options, or Setup.
Page 87: Canceling A Print Job
Printing Printing a directory list A directory list shows the resources stored in a flash memory or on the printer hard disk. From the home screen, navigate to: > Reports > Print Directory Canceling a print job Canceling a print job from the printer control panel From the printer control panel, touch Cancel Job or press on the keypad.
Page 88: Understanding The Printer Menus
Understanding the printer menus Understanding the printer menus Menus list Supplies Menu Paper Menu Reports Settings Cyan Cartridge Default Source Menu Settings Page General Settings Magenta Cartridge Paper Size/Type Device Statistics Flash Drive Menu Yellow Cartridge Configure MP Network Setup Page Print Settings Black Cartridge Substitute Size...
Page 89: Supplies Menu
Understanding the printer menus Supplies menu Menu item Description Cyan Cartridge Shows the status of the cyan print cartridge Early Warning Invalid Replace Missing or Defective Unsupported Magenta Cartridge Shows the status of the magenta print cartridge Early Warning Invalid Replace Missing or Defective Unsupported...
Page 90 Understanding the printer menus Menu item Description Magenta Photoconductor Unit Shows the status of the magenta photoconductor unit Early Warning Replace Missing Yellow Photoconductor Unit Shows the status of the yellow photoconductor unit Early Warning Replace Missing Black Photoconductor Unit Shows the status of the black photoconductor unit Early Warning Replace...
Page 91: Paper Menu
Understanding the printer menus Menu item Description 480K Maintenance Kit Shows the status of the maintenance kit Near End of Life End of Life Paper menu Default Source menu Menu item Description Default Source Sets a default paper source for all print jobs Tray [x] Notes: MP Feeder...
Page 92 Understanding the printer menus Menu item Description Tray [x] Type Specifies the paper type loaded in each tray Plain Paper Note: Plain Paper is the factory default setting for Tray 1. Custom Type [x] is Card Stock the factory default setting for all other trays. Transparency Recycled Glossy...
Page 93 Understanding the printer menus Menu item Description MP Feeder Type Specifies the paper type loaded in the multipurpose feeder Custom Type [x] Note: Custom Type [x] is the factory default setting. Plain Paper Card Stock Transparency Recycled Glossy Heavy Glossy Labels Bond Envelope...
Page 94: Configure Mp Menu
Understanding the printer menus Menu item Description Manual Paper Type Specifies the paper type being manually loaded Plain Paper Note: Plain Paper is the factory default setting. Card Stock Transparency Recycled Glossy Heavy Glossy Labels Bond Letterhead Preprinted Colored Paper Light Paper Heavy Paper Rough/Cotton Paper...
Page 95: Substitute Size Menu
Understanding the printer menus Substitute Size menu Menu item Description Substitute Size Substitutes a specified paper size if the requested paper size is not available All Listed Notes: • All Listed is the factory default setting. All available substitutions are Statement/A5 allowed.
Page 96 Understanding the printer menus Menu item Description Labels Texture Specifies the relative texture of the labels loaded Normal Rough Smooth Bond Texture Specifies the relative texture of the bond paper loaded Rough Smooth Normal Envelope Texture Specifies the relative texture of the envelopes loaded Normal Rough Smooth...
Page 97: Paper Loading Menu
Understanding the printer menus Paper Loading menu Card Stock Loading Determine and set two-sided printing for all print jobs with Card Stock as the paper type. Duplex Recycled Loading Determine and set two-sided printing for all print jobs with Recycled as the paper type.
Page 98: Custom Types Menu
Understanding the printer menus Custom [x] Loading Determine and set two-sided printing for all print jobs with Custom [x] as the paper type. Duplex Note: Custom [x] Loading is available only when the custom type is supported. Notes: • Off is the factory default setting for all Paper Loading menu selections. •...
Page 99: Universal Setup Menu
Understanding the printer menus Universal Setup menu Units of Measure Specify the unit of measure. Inches Note: Inches is the U.S. factory default setting. Millimeters is the Millimeters international factory default setting. Portrait Width Set the portrait width. 3–48 inches Notes: 76–1219 mm •...
Page 100: Reports Menu
Understanding the printer menus Menu item Description Assign Type/Bin Selects an output bin for each supported paper type Plain Paper Bin Available selections for each type are: Card Stock Bin Disabled Transparency Bin Standard Bin Recycled Bin Bin [x] Glossy Bin Note: Disabled is the factory default setting.
Page 101: Network/Ports Menu
Understanding the printer menus Print Demo Print demo files that are available in the firmware, the flash option, and the disk option. Demo Page Network/Ports menu Active NIC menu Menu item Description Active NIC Notes: Auto • Auto is the factory default setting. [list of available network cards] •...
Page 102 Understanding the printer menus Menu item Description Network Buffer Sets the size of the network input buffer Auto Notes: 3KB to [maximum size allowed] • Auto is the factory default setting. • The value can be changed in 1‑KB increments. •...
Page 103: Network Reports Menu
Understanding the printer menus Network Reports menu This menu is available from the Network/Ports menu: Network/Ports > Standard Network or Network [x] > Standard Network Setup or Network [x] Setup > Reports or Network Reports Menu item Description Print Setup Page Prints a report containing information about the network printer settings, such as the TCP/IP address Network Card menu This menu is available from the Network/Ports menu: Network/Ports >...
Page 104: Ipv6 Menu
Understanding the printer menus Menu item Description Gateway Lets you view or change the current TCP/IP gateway Enable DHCP Specifies the DHCP address and parameter assignment setting Note: On is the factory default setting. Enable RARP Specifies the RARP address assignment setting Note: Off is the factory default setting.
Page 105: Wireless Menu
Understanding the printer menus Menu item Description View Address Shows the printer IPv6 address Note: The IPv6 address can be changed only from the Embedded Web Server. View Router Address Shows the router address Note: The router address can be changed only from the Embedded Web Server.
Page 106: Appletalk Menu
Understanding the printer menus Note: Wi-Fi Protected Setup (WPS) is a simple and secure configuration that lets you establish a wireless network and enable network security without requiring prior knowledge of Wi‑Fi technology. It is no longer necessary to configure the network name (SSID) and WEP key or WPA passphrase for network devices. AppleTalk menu To access the menu, navigate to either of the following: •...
Page 107 Understanding the printer menus Menu item Description NPA Mode Sets the printer to perform the special processing required for bidirectional communication following the conventions defined by the NPA protocol Auto Notes: • Auto is the factory default setting. Auto sets the printer to examine data, determine the format, and then process it appropriately.
Page 108 Understanding the printer menus Menu item Description ENA Gateway Sets the gateway information for an external print server yyy.yyy.yyy.yyy Note: This menu item is available only if the printer is attached to an external print server through the USB port. Parallel [x] menu Menu item Description...
Page 109 Understanding the printer menus Menu item Description Job Buffering Temporarily stores print jobs on the printer hard disk before printing Notes: • Off is the factory default setting. Auto • On buffers print jobs on the printer hard disk. • Auto buffers print jobs only if the printer is busy processing data from another input port.
Page 110 Understanding the printer menus Menu item Description ENA gateway Sets the gateway information for an external print server yyy.yyy.yyy.yyy Note: This menu item is available only if the printer is attached to an external print server through the USB port. Serial [x] menu Menu item Description...
Page 111 Understanding the printer menus Menu item Description Serial Buffer Sets the size of the serial input buffer Auto Notes: 3KB to [maximum size allowed] • Auto is the factory default setting. Disabled • Disabled turns off job buffering. Any jobs already buffered on the disk are printed before normal processing is resumed.
Page 112: Smtp Setup Menu
Understanding the printer menus Menu item Description Baud Specifies the rate at which data can be received through the serial port 9600 Notes: 19200 • 9600 is the factory default setting. 38400 • 138200, 172800, 230400, and 345600 baud rates are only displayed in the 57600 Standard Serial menu.
Page 113 Understanding the printer menus Menu item Description Use SSL Sets the printer to use SSL for increased security when connecting to the SMTP server Disabled Negotiate Notes: Required • Disabled is the factory default setting. • When the Negotiate setting is used, the SMTP server determines if SSL will be used.
Page 114: Security Menu
Understanding the printer menus Security menu Miscellaneous Security Settings menu Login Restrictions Limit the number and time frames of failed login attempts from the printer control panel before all users are locked out. Login failures Failure time frame Notes: Lockout time •...
Page 115: Confidential Print Menu
Understanding the printer menus Minimum PIN Length Limit the digit length of the personal identification number (PIN). 1–16 Note: 4 is the is the factory default setting. Confidential Print menu Menu item Description Max Invalid PIN Limits the number of times an invalid PIN can be entered Notes: 2–10 •...
Page 116: Security Audit Log Menu
Understanding the printer menus Wiping Mode Specify the mode for erasing temporary data files. Note: Auto is the factory default setting. Auto Manual Automatic Method Specify a method for automatic disk wiping. Single pass Notes: Multi‑pass • Single pass is the factory default setting. •...
Page 117: Set Date And Time Menu
Understanding the printer menus Set Date and Time menu Menu item Description Current Date and Time Shows the current date and time settings for the printer Manually Set Date and Time Notes: [input date/time] • Date and Time is set in YYYY-MM-DD HH:MM format. •...
Page 118: Settings Menu
Understanding the printer menus Settings menu General Settings menu Display Language Set the language of the text appearing on the display. English Note: Not all languages are available for all models. You may Francais need to install a special hardware for some languages. Deutsch Italiano Espanol...
Page 119 Understanding the printer menus Keyboard Specify a language and custom key information for the display keyboard. Keyboard Type English Francais Francais Canadien Deutsch Italiano Espanol Greek Dansk Norsk Nederlands Svenska Suomi Portugues Russian Polski Swiss German Swiss French Korean Magyar Turkish Czech Simplified Chinese...
Page 120 Understanding the printer menus Displayed Information Specify what is displayed on the upper corners of the home screen. Left side For Left side and Right side, select from the following options: Right side None Custom Text [x] IP Address Hostname Contact Name Location Date/Time...
Page 121 Understanding the printer menus Displayed Information (continued) Customize the displayed information for certain menus. Paper Jam Select from the following options: Load Paper When to Display Service Errors Do not display Alternate Message to display Default Alternate Default [text entry] Alternate [text entry] Notes:...
Page 122 Understanding the printer menus Audio Feedback Specify the audio volume for the buttons. Button Feedback Notes: • On is the factory default setting for Button Feedback. • 3 is the factory default setting for Volume. Volume 1–10 Tactile Touchscreen Feedback Enable touch‑screen sensation feedback.
Page 123 Understanding the printer menus Timeouts Set the amount of time the printer waits before it enters Hibernate mode. Hibernate Timeout Disabled Note: 3 days is the factory default setting. 20 minutes 1–3 hours 6 hours 1–3 days 1–2 weeks 1 month Hibernate Timeout on Connection Set the printer to Hibernate mode even if there is an active Ethernet connection.
Page 124: Print Settings
Understanding the printer menus Print Recovery Specify whether the printer reprints jammed pages. Jam Recovery Notes: • Auto is the factory default setting. The printer reprints jammed pages unless the memory required to hold the Auto pages is needed for other printer tasks. •...
Page 125 Understanding the printer menus Menu item Description Duplex Binding Defines the way duplexed pages are bound and how the printing on the back of the page is oriented in relation to the printing on the front of the page Long Edge Short Edge Notes: •...
Page 126 Understanding the printer menus Menu item Description Paper Saver Ordering Specifies the positioning of multiple‑page images when using Paper Saver Horizontal Notes: Reverse Horizontal • Horizontal is the factory default setting. Reverse Vertical • Positioning depends on the number of page images and whether they are in Vertical portrait or landscape orientation.
Page 127: Quality Menu
Understanding the printer menus Quality menu Print Mode Specify whether to print images in color. Color Note: Color is the factory default setting. Black Only Color Correction Adjust the color output on the printed page. Auto Note: Auto is the factory default setting. Manual Print Resolution Specify the output resolution in dots per inch (dpi) or in image quality.
Page 128: Job Accounting Menu
Understanding the printer menus Color Samples Print sample pages for each of the RGB and CMYK color conversion tables used in the printer. sRGB Display sRGB Vivid Display—True Black Vivid Off—RGB US CMYK Euro CMYK Vivid CMYK Off—CMYK Manual Color Customize the RGB color conversions.
Page 129 Understanding the printer menus Menu item Description Job Accounting Utilities Lets you print and delete log files or export them to a flash drive Accounting Log Frequency Determines how often a log file is created Monthly Note: Monthly is the factory default setting. Weekly Log Action at End of Frequency Determines how the printer responds when the frequency threshold expires...
Page 130: Setup Menu
Understanding the printer menus Setup menu Menu item Description Printer Language Sets the default printer language PS Emulation Notes: PCL Emulation • PS Emulation is the factory default printer language. PS emulation uses a PS interpreter for processing print jobs. •...
Page 131: Postscript Menu
Understanding the printer menus Menu item Description Download Target Sets the storage location for downloads Notes: Flash • RAM is the factory default setting. Downloads stored in RAM Disk are temporary. • Storing downloads in flash memory or on a printer hard disk places them in permanent storage.
Page 132: Pcl Emul Menu
Understanding the printer menus Menu item Description Font Priority Establishes the font search order Resident Notes: Flash/Disk • Resident is the factory default setting. • This menu item is available only if a formatted flash memory option card or printer hard disk is installed and operating properly. •...
Page 133 Understanding the printer menus Menu item Description PCL Emulation Settings Changes the point size for scalable typographic fonts Point Size Notes: 1.00–1008.00 • 12 is the factory default setting. • Point Size refers to the height of the characters in the font. One point equals approximately 1/72 of an inch.
Page 134 Understanding the printer menus Menu item Description Tray Renumber Configures the printer to work with printer software or programs that use different source assignments for trays, drawers, and feeders Assign MP Feeder Notes: None • Off is the factory default setting. 0–199 •...
Page 135: Html Menu
Understanding the printer menus PDF menu Menu item Description Scale to Fit Scales page content to fit the selected paper size Note: No is the factory default setting. Annotations Prints annotations in a PDF Do Not Print Note: Do Not Print is the factory default setting. Print HTML menu Menu Item...
Page 136: Image Menu
Understanding the printer menus Menu item Description Scale Scales the default font for HTML documents 1–400% Notes: • 100% is the factory default setting. • Scaling can be increased in 1% increments. Orientation Sets the page orientation for HTML documents Portrait Note: Portrait is the factory default setting.
Page 137: Flash Drive Menu
Understanding the printer menus Flash Drive menu Copies Specify a default number of copies for each print job. 1–999 Note: 1 is the factory default setting. Paper Source Set a default paper source for all print jobs. Tray [x] Note: Tray 1 is the factory default setting. Manual Paper Manual Envelope Color...
Page 138: Help Menu
Understanding the printer menus Paper Saver Ordering Specify the positioning of multiple‑page images. Horizontal Notes: Reverse Horizontal • Horizontal is the factory default setting. Reverse Vertical • Positioning depends on the number of page images and whether they are in Vertical portrait or landscape orientation.
Page 139: Securing The Hard Disk And Other Installed Memory
Securing the hard disk and other installed memory Securing the hard disk and other installed memory Statement of Volatility Your printer contains various types of memory that are capable of storing device and network settings, information from embedded solutions, and user data. The types of memory—along with the types of data stored by each—are described below.
Page 140: Erasing Non-Volatile Memory
Securing the hard disk and other installed memory Erasing non‑volatile memory • Individual settings, device and network settings, security settings, and embedded solutions—Erase information and settings by selecting Wipe All Settings in the Configuration menu. • Fax data—Erase fax settings and data by selecting Wipe All Settings in the Configuration menu. Turn off the printer.
Page 141: Configuring Printer Hard Disk Encryption
Securing the hard disk and other installed memory The printer will perform a power‑on reset, and then return to normal operating mode. Configuring printer hard disk encryption Note: Your printer may not have a hard disk installed. Enabling hard disk encryption helps prevent the loss of sensitive data in the event your printer or its hard disk is stolen. Using the Embedded Web Server From the Embedded Web Server, click Settings >...
Page 142: Maintaining The Printer
Maintaining the printer Maintaining the printer Periodically, certain tasks are required to maintain optimum performance of your printer. Cleaning the exterior of the printer Make sure that the printer is turned off and unplugged from the wall outlet. CAUTION—SHOCK HAZARD: To avoid the risk of electric shock when cleaning the exterior of the printer, unplug the power cord from the wall outlet and disconnect all cables to the printer before proceeding.
Page 143 Maintaining the printer Slide the release lever to the left to unlock the cover. Open the cover. Warning—Potential Damage: To avoid overexposing the photoconductor unit, do not leave the cover open for more than 10 minutes.
Page 144 Maintaining the printer Locate the printhead wipers. Gently pull the printhead wipers out until it stops, and then slowly slide them back into place.
Page 145 Maintaining the printer Close the cover. Slide the release lever to the right to lock the cover.
Page 146: Emptying The Hole Punch Box
Maintaining the printer Close the front door. Emptying the hole punch box Open door G.
Page 147 Maintaining the printer Pull out the hole punch box. Empty the container.
Page 148: Storing Supplies
Maintaining the printer Insert the emptied hole punch box back into the finisher until it stops. Close door G. Storing supplies Choose a cool, clean storage area for the printer supplies. Store supplies right side up in their original packing until you are ready to use them.
Page 149: Ordering Parts And Supplies
Ordering parts and supplies To order parts and supplies in the U.S., contact Lexmark at 1-800-539-6275 for information about Lexmark authorized supplies dealers in your area. In other countries or regions, go to the Lexmark support Web site at www.lexmark.com or contact the place where you purchased the printer.
Page 150: Ordering A Waste Toner Bottle
Maintaining the printer Part name Part number CMY (Cyan, Magenta, Yellow) Photoconductor Kit C950X73G Note: CMY photoconductor units may reach end of life all at the same time. Ordering a waste toner bottle When 82.xx Waste toner bottle nearly full appears, order a replacement waste toner bottle. When 82.xx Replace waste toner bottle appears, replace the waste toner bottle.
Page 151: Replacing Parts And Supplies
Maintaining the printer Replacing parts and supplies Replacing a maintenance kit Replace the maintenance kit. Reset the maintenance count to zero to clear the 80 scheduled maintenance [x] message. Note: For more information on replacing the maintenance kit and resetting the maintenance count, see the instruction sheets that came with the maintenance kit.
Page 152 Maintaining the printer Lower the cover. Warning—Potential Damage: To avoid overexposing the photoconductor unit, do not leave the door open for more than 10 minutes. Grasp the handle of the photoconductor unit and pull it out of the machine. Unpack the replacement photoconductor unit.
Page 153 Maintaining the printer Align and insert the end of photoconductor unit. Remove the tape from the top of the photoconductor unit.
Page 154 Maintaining the printer Push the tab forward to insert the photoconductor unit. Push the photoconductor unit until it clicks into place...
Page 155 Maintaining the printer Gently pull the printhead wipers out until it stops, and then slowly slide them back into place. Close the cover.
Page 156: Replacing A Toner Cartridge
Maintaining the printer Rotate the release lever clockwise to lock the cover. Close the front door. Replacing a toner cartridge Open the front door.
Page 157 Maintaining the printer Put your hand under the dent of the toner cartridge, and then slightly lift up the cartridge. Pull out the toner cartridge.
Page 158 Maintaining the printer Unpack the replacement toner cartridge, and then shake it front‑to‑back and side‑to‑side to evenly distribute the toner. Remove the red packing strip from the new cartridge. Insert the new cartridge into the printer. Close the front door.
Page 159: Replacing The Waste Toner Bottle
Maintaining the printer Replacing the waste toner bottle Turn the printer off. Open the front door. Remove the used waste toner bottle. Unpack the new waste toner bottle.
Page 160 Maintaining the printer Insert the new waste toner bottle into the printer until it clicks into place. Rotate the release lever counterclockwise to open the cover.
Page 161 Maintaining the printer Lower the cover. Slide out the printhead wipers.
Page 162 Maintaining the printer Slide the printhead wipers back into place. Close the cover.
Page 163 Maintaining the printer Rotate the release lever clockwise to lock the cover. Close the front door. Turn the printer back on.
Page 164: Replacing A Staple Cartridge
Maintaining the printer Replacing a staple cartridge Note: A message on the printer display indicates which staple cartridge needs to be replaced. Replacing staple cartridge in the standard stapler unit Open door G. Grasp the handle of the staple cartridge holder, and then pull out the holder to the right. Pull the staple cartridge out of the finisher.
Page 165 Maintaining the printer Squeeze both sides of the empty staple case with your fingers, and then remove the staple case from the cartridge. Insert the front side of the new staple case into the staple cartridge, and then push the rear side into the cartridge.
Page 166 Maintaining the printer Push the staple cartridge into the finisher until it clicks into place. Close door G. Replacing staple cartridge in the booklet stapler unit Note: This task is applicable only when a booklet finisher is installed. Open door G.
Page 167 Maintaining the printer Press the handles of the staple cartridge to the right, and then take the staple cartridge unit out of the finisher.
Page 168 Maintaining the printer Hold the tabs on both sides of the staple cartridge.
Page 169 Maintaining the printer Rotate the booklet staple cartridge at an angle.
Page 170 Maintaining the printer Lift the booklet staple cartridge out of the unit. Squeeze both sides of the empty staple case with your fingers, and then remove the staple case from the cartridge. Insert the front side of the new staple case into the staple cartridge, and then push the rear side into the cartridge.
Page 171 Maintaining the printer Return the cartridge to its original position, and then gently push the cartridge in until it clicks into place. Return the unit to its original position. Close door G.
Page 172: Moving The Printer
Maintaining the printer Moving the printer Before moving the printer CAUTION—POTENTIAL INJURY: The printer weight is greater than 18 kg (40 lb) and requires two or more trained personnel to lift it safely. CAUTION—POTENTIAL INJURY: Before moving the printer, follow these guidelines to avoid personal injury or printer damage: •...
Page 173: Administrative Support
This chapter covers basic administrative support tasks using the Embedded Web Server. For more advanced system support tasks, see the Networking Guide on the Software and Documentation CD or the Embedded Web Server — Security: Administrator's Guide on the Lexmark support Web site at http://support.lexmark.com. Checking the virtual display Open an Embedded Web Server associated with your printer.
Page 174: Viewing Reports
Administrative support Click Settings. Under Other Settings, click E‑mail Alert Setup. Select the items for notification, and type the e‑mail addresses. Click Submit. Note: For information on setting up the e‑mail server, contact your system support person. Viewing reports You can view some reports from the Embedded Web Server. These reports are useful for assessing the status of the printer, the network, and supplies.
Page 175: Clearing Jams
Clearing jams Clearing jams Carefully select paper and specialty media and load it properly to avoid most jams. If jams occur, follow the steps outlined in this chapter. Note: Jam Recovery is set to Auto by default. The printer reprints jammed pages unless the memory required to hold the pages is needed for other printer tasks.
Page 176 Clearing jams Area Area name Jam numbers What to do Cover F Open cover F, and then remove the jammed paper. 4yy.xx Door G Open door G, and then remove the jammed paper. 4yy.xx For staple jams, remove the staple cartridge, and then clear the staple jam.
Page 177: 201-202 Paper Jams
Clearing jams Area Area name Jam numbers What to do Multipurpose feeder Remove all paper from the multipurpose feeder, and then remove the jammed paper. Door B Open door B, and then remove the jammed paper. Door A 201–202 Open door A, and then remove the jammed paper. Door D Open door A, and then door D, and then remove the jammed paper.
Page 178: 203 Paper Jam
Clearing jams Paper jam in the fuser Open door A by lifting the release latch and lowering the door. CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching. Lift the green lever.
Page 179 Clearing jams Open door A, and then door D by lifting the release latch of each door and lowering the doors. CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching.
Page 180: Paper Jam
Clearing jams 230 paper jam Lower the multipurpose feeder, and then open door B. Firmly grasp the jammed paper on each side, and then gently pull it out. Note: Make sure all paper fragments are removed. Close door B. If necessary, touch Continue from the printer control panel. 231 paper jam Open door A by lifting the release latch, and then lowering the door.
Page 181 Clearing jams Lift the green lever. Firmly grasp the jammed paper on each side, and then gently pull it out. Note: Make sure all paper fragments are removed. Push the green lever back into place.
Page 182: 24X Paper Jam
Clearing jams Close door A. If necessary, touch Continue from the printer control panel. 24x paper jam Note: Make sure all paper fragments are removed when pulling out any jammed paper. Paper jam in Tray 1 Open Tray 1.
Page 183 Clearing jams Firmly grasp the jammed paper on each side, and then gently pull it out. Close Tray 1. If necessary, touch Continue, jam cleared from the printer control panel. Paper jam in one of the optional trays (Trays 2–4) Check door C, and then firmly grasp the jammed paper and then pull it out.
Page 184 Clearing jams Firmly grasp the jammed paper on each side, and then gently pull it out. Close the tray. If necessary, touch Continue, jam cleared from the printer control panel. Paper jam in Tray 5 (high‑capacity feeder) Paper jam inside the tray Pull out the tray until it stops.
Page 185 Clearing jams Firmly grasp the jammed paper on each side, and then gently pull it out. Push the tray gently until it stops. If necessary, touch Continue, jam cleared from the printer control panel. Paper jam in the tray exit Gently move the tray to the left until it stops.
Page 186 Clearing jams Gently put the tray back into position. If necessary, touch Continue, jam cleared from the printer control panel. Paper jam in the top cover Gently move the tray to the left until it stops. Open the top cover.
Page 187 Clearing jams Firmly grasp the jammed paper on each side, and then gently pull it out. Close the top cover. Gently put the tray back into position. If necessary, touch Continue, jam cleared from the printer control panel.
Page 188: 250 Paper Jam
Clearing jams 250 paper jam Remove any jammed pages from the multipurpose feeder. Load paper into the multipurpose feeder. If necessary, touch Continue, jam cleared from the printer control panel. 281 paper jam Paper jam in door A Open door A. CAUTION—HOT SURFACE: The inside of the printer might be hot.
Page 189 Clearing jams Remove the thumbscrew from each side of the fuser unit by rotating them counterclockwise. Lift the handles on each side of the fuser, and then pull to remove the fuser unit. Lift the green lever, firmly grasp the paper on each side, and then gently pull it out. Notes: •...
Page 190: 4Yy.xx Paper Jams
Clearing jams Paper jam in cover F (paper transport) Open cover F. Firmly grasp the jammed paper on each side, and then gently pull it out. Note: Make sure all paper fragments are removed. Note: If the paper jam on the right is difficult to remove, then rotate the knob counterclockwise. Close cover F.
Page 191 Clearing jams Standard finisher bin Finisher bin 1 Finisher bin 2 Note: Finisher bin 2 is available only when a booklet finisher is installed. Note: Make sure all paper fragments are removed. Paper jam in door H Open door H. Note: Door H is located between the finisher exit bins.
Page 192 Clearing jams Close door H. If necessary, touch Continue from the printer control panel. Paper jam in door G Open door G. Area Cover, knob, or handle name Cover G1 Cover G2...
Page 193 Clearing jams Area Cover, knob, or handle name Knob G3 Cover G4 Cover G7 Knob G8 Handle G9 Lift cover G1 lever. Firmly grasp any jammed paper, and then gently pull it out. Note: Make sure to remove all paper fragments after gently pulling out any jammed paper inside door G. Move cover G2 to the right, and then remove any jammed paper.
Page 194 Clearing jams Lift the inside cover. If the paper is jammed in the rollers, then rotate knob G8 counterclockwise, and then remove the jammed paper. Close door G. If necessary, touch Continue from the printer control panel. Paper jam in cover F (paper transport) Open cover F.
Page 195: 455 Staple Jam
Clearing jams Close cover F. If necessary, touch Continue from the printer control panel. 455 staple jam Open door G. Press the latch to open the stapler door. Note: The stapler door is located behind the finisher.
Page 196 Clearing jams Lower the latch of the staple cartridge holder, and then pull the staple cartridge holder out of the printer. Use the metal tab to lift the staple guard, and then remove any jammed or loose staples. Close the staple guard. Press down on the staple guard until it clicks into place.
Page 197 Clearing jams Push the staple cartridge holder firmly back into the stapler unit until the staple cartridge holder clicks into place. Close the stapler door. Close door G. If necessary, touch Continue, jam cleared from the printer control panel.
Page 198: Troubleshooting
Troubleshooting Troubleshooting Solving basic printer problems If there are basic printer problems, or the printer is unresponsive, make sure: • The power cord is plugged into the printer and a properly grounded electrical outlet. • The electrical outlet is not turned off by any switch or breaker. •...
Page 199 Troubleshooting Change [paper source] to [custom type name] load [orientation] Try one or more of the following • Touch Use current [paper source] to ignore the message and print from the selected tray. • Load the correct paper size and type in the tray, verify the paper size and type settings are specified in the printer control panel Paper menu, and then touch Paper changed, continue.
Page 200: Disk Corrupted
Troubleshooting Check [src] orientation or guides Try one or more of the following: • Move the paper guides in the tray to the correct positions for the paper size loaded. • Make sure the paper size setting matches the paper loaded in the tray: From the printer control panel Paper menu, check the Paper Size setting.
Page 201: Insert The Hole Punch Box
Troubleshooting Insert the hole punch box Insert the hole punch box into the finisher, and then touch Continue to clear the message. Insert Tray [x] Insert the specified tray into the printer. Install bin [x] Try one or more of the following: •...
Page 202 Troubleshooting Load [src] with [size] Try one or more of the following: • Load the specified paper in the tray or feeder. • Touch Paper loaded, continue to clear the message and continue printing. If the printer finds a tray that has the correct paper type and size, it feeds from that tray. If the printer cannot find a tray with the correct paper type and size, it feeds from the default paper source.
Page 203: Load Staples
Troubleshooting Load Manual Feeder with [paper type] [paper size] Try one or more of the following: • Load the specified paper in the manual feeder. • Touch Prompt each page, paper loaded or Do not prompt, paper loaded to clear the message and continue printing. •...
Page 204: Restore Held Jobs
Troubleshooting Print quota exceeded. Print job canceled. The print job has been cancelled because the print quota has been exceeded. Contact your system support person. Print quota exceeded. Print job incomplete. The print job did not complete because the print quota has been exceeded. Contact your system support person. Restore held jobs? Try one or more of the following: •...
Page 205: Insufficient Memory To Support Resource Save Feature
Troubleshooting 34 Incorrect paper size, check [paper source] Try one or more of the following: • Load the appropriate paper or specialty media in the proper tray. • Confirm that the wheel on Tray 1 is set to the paper size loaded in the tray. Make sure the paper size matches the document you are trying to print.
Page 206: Insufficient Memory To Collate Job
Troubleshooting 37 Insufficient memory to collate job Try one or more of the following: • Touch Continue to print the portion of the job already stored and begin collating the rest of the print job. • Cancel the current print job. 37 Insufficient memory for Flash Memory Defragment operation Try one or more of the following: •...
Page 207: Unformatted Flash Detected
Troubleshooting 53 Unformatted flash detected Try one or more of the following: • Touch Continue to stop the defragment operation and continue printing. • Format the flash memory. If the error message remains, the flash memory may be defective and require replacing. 54 Serial option [x] error Try one or more of the following: •...
Page 208: Standard Usb Port Disabled
Troubleshooting 56 Parallel port [x] disabled Try one or more of the following: • Touch Continue to clear the message. The printer discards any data received through the parallel port. • Make sure the Parallel Buffer menu item is not set to Disabled. 56 Serial port [x] disabled Try one or more of the following: •...
Page 209: Too Many Disks Installed
Troubleshooting 58 Too many disks installed Turn the printer off. Unplug the power cord from the wall outlet. Remove the excess disks. Connect the power cord to a properly grounded electrical outlet. Turn the printer back on. 58 Too many flash options installed Turn the printer off.
Page 210: Disk Full
Troubleshooting 62 Disk full Try one or more of the following: • Touch Continue to clear the message and continue processing. • Delete fonts, macros, and other data stored on the printer hard disk. • Install a printer hard disk with larger capacity. 80 Scheduled maintenance [x] Contact customer support, and report the message.
Page 211 Troubleshooting 84.xx [color] photoconductor low Order a replacement photoconductor immediately. When print quality is reduced, install the new photoconductor, following the instruction sheet that came with the replacement part. Touch Continue to clear the message and continue printing. 84.xx [color] photoconductor missing Install the specified color photoconductor, following the instruction sheet that came with the replacement part.
Page 212: Solving Printing Problems
Troubleshooting 1565 Emulation error, load emulation option The printer automatically clears the message in 30 seconds, and then disables the download emulator on the firmware card. Solving printing problems Multiple‑language PDF files do not print The PDF files may contain unavailable fonts. Open the document you want to print in Adobe Acrobat.
Page 213: Confidential And Other Held Jobs Do Not Print
Contact your system support person to make sure the network is functioning correctly. The printer software is available on the Lexmark Web site at http://support.lexmark.com. USB,...
Page 214: Print Job Takes Longer Than Expected
Troubleshooting Print job takes longer than expected Try one or more of the following: EDUCE THE COMPLEXITY OF THE PRINT JOB Eliminate the number and size of fonts, the number and complexity of images, and the number of pages in the print job.
Page 215: Solving Home Screen Application Problems
Troubleshooting SE THE SAME APER IZE AND APER YPE SETTINGS • Print a menu settings page and compare the settings for each tray. • If necessary, adjust the settings from the Paper Size/Type menu. Note: The standard 550-sheet tray and the multipurpose feeder do not automatically sense the paper size. You must set the size from the Paper Size/Type menu.
Page 216: Forms And Favorites Troubleshooting
Troubleshooting If you do not know the IP address or host name of the printer, then you can: • View the information on the printer control panel home screen, or in the TCP/IP section under the Networks/Ports menu. • Print a network setup page or menu settings page and locate the information in the TCP/IP section. Click Settings or Configuration.
Page 217: A Network Destination Stopped Working Or Is Invalid
Embedded Web Server. For more information on configuring the printer authentication settings, see the Embedded Web Server Administrator's Guide available on www.lexmark.com. AKE SURE DESTINATION IS SHARED AND HAS A VALID NETWORK ADDRESS Check that the folder or source file is set to be shared across the network.
Page 218: Solving Option Problems
Print a menu settings page and check to see if the option is listed in the Installed Options list. If the option is not listed, then reinstall it. For more information, see the hardware setup documentation that came with the option, or go to www.lexmark.com to view the option instruction sheet. AKE SURE THE OPTION IS SELECTED From the computer you are printing from, select the option.
Page 219: Sheet Drawer Problems
If the paper tray is listed on the menu settings page, but paper jams when it enters or exits the tray, then it may not be properly installed. Reinstall the paper tray. For more information, see the hardware setup documentation that came with the paper tray, or go to http://support.lexmark.com to view the paper tray instruction sheet. 2,000-sheet drawer problems HECK THE DRAWER CONNECTION Make sure the 2,000‑sheet drawer is properly connected to the printer.
Page 220: Internal Solutions Port Does Not Operate Correctly
Troubleshooting Internal Solutions Port does not operate correctly Try one or more of the following: (ISP) HECK THE NTERNAL OLUTIONS CONNECTIONS Make sure the ISP is securely connected to the printer system board. HECK THE CABLE Make sure you are using the correct cable and that it is securely connected to the Internal Solutions (ISP) port. AKE SURE THE NETWORK SOFTWARE IS CONFIGURED CORRECTLY For information on installing the network printing software, see the Networking Guide on the Software and Documentation CD.
Page 221: Solving Paper Feed Problems
Troubleshooting Solving paper feed problems Paper frequently jams These are possible solutions. Try one or more of the following: HECK THE PAPER Use recommended paper and specialty media. For more information, see the chapter about paper and specialty media guidelines. AKE SURE THERE IS NOT TOO MUCH PAPER IN THE PAPER TRAY Make sure the stack of paper you load does not exceed the maximum stack height indicated in the tray or on the multipurpose feeder.
Page 222: Solving Print Quality Problems
Troubleshooting Solving print quality problems If the solutions here do not correct the problem, contact customer support. You may have a printer part that requires adjustment or replacement. Printer is printing blank pages Try one or more of the following: AKE SURE THERE IS NO PACKING MATERIAL LEFT ON THE TONER OR PRINT CARTRIDGE Remove the cartridge and make sure the packing material is properly removed.
Page 223: Clipped Images
Troubleshooting Clipped images Try one or more of the following: HECK THE GUIDES Move the width and length guides in the tray to the correct positions for the paper size loaded. HECK THE PAPER SIZE SETTING Make sure the paper size setting matches the paper loaded in the tray: From the printer control panel Paper menu, check the Paper Size setting.
Page 224: Gray Background On Prints
Troubleshooting AKE SURE THE TONER CARTRIDGE IS NOT LOW ON TONER When 88.xx [color] cartridge low appears, make sure the toner is distributed evenly within the toner cartridge. Remove the toner cartridge. Warning—Potential Damage: Be careful not to touch the photoconductor drum. Doing so may affect the print quality of future print jobs.
Page 225 Troubleshooting HECK THE PAPER GUIDES Move the guides in the tray to the correct positions for the paper size loaded. HECK THE PAPER SIZE SETTING Make sure the paper size setting matches the paper loaded in the tray: From the printer control panel Paper menu, check the Paper Size setting. Before sending the job to print, specify the correct size setting: •...
Page 226: Paper Curl
Troubleshooting Paper curl Try one or more of the following: HECK THE PAPER TYPE AND WEIGHT SETTINGS Make sure the paper type and weight settings match the paper loaded in the tray or feeder: From the printer control panel Paper menu, check the Paper Type and Paper Weight settings. Before sending the print job, specify the correct paper type setting: •...
Page 227: Print Is Too Dark
Troubleshooting AKE SURE THE TRANSFER BELT IS NOT DEFECTIVE Replace the defective transfer belt. For more information, see the instruction sheet that came with the replacement part. AKE SURE THE FUSER IS NOT DEFECTIVE Replace the defective fuser. For more information, see the instruction sheet that came with the replacement part. Print is too dark Try one or more of the following: HECK THE DARKNESS...
Page 228: Print Is Too Light
Troubleshooting Print is too light Try one or more of the following: HECK THE DARKNESS BRIGHTNESS AND CONTRAST SETTINGS The Toner Darkness setting may be too light, the Brightness setting may be too light, or the Contrast setting may be too low.
Page 229: Skewed Print
Troubleshooting AKE SURE THE FUSER IS NOT DEFECTIVE The fuser may be defective if the marks occur down repeatedly in all colors. • Replace the fuser if the defects occur every 141 mm (5.55 in.). Skewed print Try one or more of the following: HECK THE PAPER GUIDES Adjust the length and width guides in the tray to the correct positions for the paper size loaded.
Page 230: Solid Color Pages
Troubleshooting Clean the paper feed rollers. Warning—Potential Damage: Do not touch the rubber. Doing so will damage the rollers. Reinstall the paper feed rollers. Note: Make sure to replace the worn or defective paper feed rollers. Solid color pages AKE SURE THE PHOTOCONDUCTOR IS NOT DEFECTIVE AND IS INSTALLED CORRECTLY Remove and then reinstall the photoconductor.
Page 231: Streaked Horizontal Lines Appear On Prints
Troubleshooting AKE SURE THE PRINT CARTRIDGE IS NOT LOW ON TONER When 88.xx [color] cartridge low appears, make sure the toner is distributed evenly within the print cartridge: Remove the print cartridge. Warning—Potential Damage: Be careful not to touch the photoconductor drum. Doing so may affect the print quality of future print jobs.
Page 232: Toner Rubs Off
Troubleshooting AKE SURE THE PHOTOCONDUCTOR UNIT IS NOT WORN OR DEFECTIVE Replace the word or defective photoconductor unit. AKE SURE THE FUSER IS NOT WORN OR DEFECTIVE Replace the worn or defective fuser. AKE SURE THE PRINTER HAS RECALIBRATED RECENTLY Perform color adjust from the Quality menu.
Page 233: Solving Color Quality Problems
Troubleshooting AKE SURE THE FUSER IS NOT WORN OR DEFECTIVE Replace the worn or defective fuser. For more information, see the instruction sheet that came with the replacement part. Transparency print quality is poor Try one or more of the following: HECK THE TRANSPARENCIES Use only transparencies that meet the printer specifications.
Page 234 Troubleshooting How does the printer know what color to print? When you print a document, information describing the type and color of each object is sent to the printer. The color information is passed through color conversion tables that translate the color into the appropriate amounts of cyan, magenta, yellow, and black toner needed to produce the desired color.
Page 235 Troubleshooting Color conversion table Settings CMYK • US CMYK • Euro CMYK • Vivid CMYK • Note: The Manual Color Correction setting is not useful if the software application does not specify colors with RGB or CMYK combinations. It is also not effective in situations where the software application or the computer operating system controls the adjustment of colors.
Page 236: Embedded Web Server Does Not Open
Troubleshooting Color specification and object to be Color Correction setting Sample pages to use printed CMYK—Graphic Auto US CMYK Manual Manual Color CMYK Graphic Setting CMYK—Image Auto US CMYK Manual Manual Color CMYK Image Setting What are Detailed Color Samples and how do I access them? These pages require the use of the Embedded Web Server.
Page 237: Contacting Customer Support
The serial number is also listed on the menu settings page. Lexmark has various ways to help you solve your printing problem. Visit the Lexmark Web site at http://support.lexmark.com, and then select one of the following: Tech Library You can browse our library of manuals, support documentation, drivers, and other downloads to help you solve common problems.
Page 238: Notices
The following paragraph does not apply to any country where such provisions are inconsistent with local law: LEXMARK INTERNATIONAL, INC., PROVIDES THIS PUBLICATION “AS IS” WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.
Page 239 Notices Trademarks Lexmark, Lexmark with diamond design, MarkNet, and MarkVision are trademarks of Lexmark International, Inc., registered in the United States and/or other countries. PrintCryption is a trademark of Lexmark International, Inc. Mac and the Mac logo are trademarks of Apple Inc., registered in the U.S. and other countries.
Page 240: Modular Component Notice
Note: To assure compliance with FCC regulations on electromagnetic interference for a Class A computing device, use a properly shielded and grounded cable such as Lexmark part number 1021231 for parallel attach or 1021294 for USB attach. Use of a substitute cable not properly shielded and grounded may result in a violation of FCC regulations.
Page 241: Static Sensitivity Notice
ENERGY STAR Any Lexmark product bearing the ENERGY STAR emblem on the product or on a start-up screen is certified to comply with Environmental Protection Agency (EPA) ENERGY STAR requirements as configured when shipped by Lexmark.
Page 242: Power Consumption
The power consumption levels listed in the previous table represent time-averaged measurements. Instantaneous power draws may be substantially higher than the average. Values are subject to change. See www.lexmark.com for current values. Sleep Mode This product is designed with an energy-saving mode called Sleep Mode. The Sleep Mode saves energy by lowering power consumption during extended periods of inactivity.
Page 243: Industry Canada Compliance Statement
The manufacturer of this product is: Lexmark International, Inc., 740 West New Circle Road, Lexington, KY, 40550 USA. The authorized representative is: Lexmark International Technology Hungária Kft., 8 Lechner Ödön fasor, Millennium Tower III, 1095 Budapest HUNGARY, A declaration of conformity to the requirements of the Directives is available upon request from the Authorized Representative.
Page 244: Regulatory Notices For Wireless Products
Notices This is a product that complies with the emission requirements of EN55022 Class A limits and immunity requirements of EN55024. This product is not intended to be used in residential/domestic environments. This is a Class A product. In a domestic environment, this product may cause radio interference, in which case the user may be required to take adequate measures.
Page 245: Notice To Users In The European Union
Compliance is indicated by the CE marking. The manufacturer of this product is: Lexmark International, Inc., 740 West New Circle Road, Lexington, KY, 40550 USA. The authorized representative is: Lexmark International Technology Hungária Kft., 8 Lechner Ödön fasor, Millennium Tower III, 1095 Budapest HUNGARY, A declaration of conformity to the requirements of the Directives is available upon request from the Authorized Representative.
Page 246 Alulírott, Lexmark International, Inc. nyilatkozom, hogy a termék megfelel a vonatkozó alapvetõ követelményeknek és az 1999/5/EC irányelv egyéb elõírásainak. Íslenska Hér með lýsir Lexmark International, Inc. yfir því að þessi vara er í samræmi við grunnkröfur og aðrar kröfur, sem gerðar eru í tilskipun 1999/5/EC. Italiano Con la presente Lexmark International, Inc.
Page 247 Remarketer or Lexmark, or ship it prepaid and suitably packaged to a Lexmark designated location. You are responsible for loss of, or damage to, a product in transit to the Remarketer or the Lexmark designated location.
Page 248: Limitation Of Liability
Lexmark's liability for actual damages from any cause whatsoever will be limited to the amount you paid for the product that caused the damages. This limitation of liability will not apply to claims by you for bodily injury or damage to real property or tangible personal property for which Lexmark is legally liable.
Page 249 Notices This is true even if you advise Lexmark or a Remarketer of the possibility of such damages. Lexmark is not liable for any claim by you based on a third party claim. This limitation of remedies also applies to claims against any Suppliers and Remarketers of Lexmark. Lexmark's and its Suppliers' and Remarketers' limitations of remedies are not cumulative.
Page 250: Index
Index Index 520‑sheet tray (standard or accessing the system board 22 Numerics optional) Active NIC menu 101 1565 Emulation error, load loading 55 adding hardware options emulation option 212 53 Unformatted flash detected 207 print driver 42 1‑tray module 54 Network [x] software error 207 adjusting brightness installing 37 54 Serial option [x] error 207...
Page 251 Index Change [paper source] to [custom corrupted printer hard disk 200 encrypting the printer hard string] load [orientation] 199 Custom Bin Names menu 98 disk 141 Change [paper source] to [custom custom name envelopes type name] 198 configuring 67 loading, multipurpose feeder 63 Change [paper source] to [custom Custom Names menu 98 tips 84...
Page 252 Index flash drive Insert staple cartridge 200 printing from 81 Install bin [x] 201 labels, paper Flash Drive menu 137 installing a memory card 24 tips 84 flash drives installing an Internal Solutions letterhead supported file types 82 Port 27 loading, 2000‑sheet high‑capacity flash memory card installing on a wireless network...
Page 253 Index max speed and max yield Universal Setup 99 tandem‑tray module, installing 37 using 80 Wireless 105 ordering memory XPS 134 maintenance kit 150 types installed on printer 139 menus diagram 88 staple cartridges 150 memory card Miscellaneous menu 114 toner cartridges 149 installing 24 mobile device...
Page 254 Index checking, from printer control print quality, troubleshooting printer messages panel 148 cleaning the printhead lenses 142 1565 Emulation error, load checking, using the Embedded Print quota exceeded. Print job emulation option 212 Web Server 148 canceled. 204 31.xx Missing or Defective [color] parts, replacing Print quota exceeded.
Page 255 50, 70 Close cover [x] 200 2,000‑sheet drawer problems 219 recycling Close door [x] 200 cannot detect flash memory Lexmark packaging 54 Disk corrupted 200 card 219 Lexmark products 53 Empty the hole punch box 200 cannot detect printer hard toner cartridges 54 Error reading USB hub.
Page 256 Index Remote Operator Panel setting up e‑mail alerts using the staple cartridges 150 setting up 19 Embedded Web Server 173 toner cartridges 149 Remove packaging material, [area setting up serial printing 49 waste toner bottle 150 name] 204 Setup menu 130 supported flash drives 82 Remove paper from [linked set bin shadow images appear on...
Page 257 Index FAQ about color printing 233 streaked horizontal lines appear viewing Forms are not available or are not on prints 231 reports 174 working 216 toner fog or background shading virtual display Scan to Network 215, 217 on the page 231 checking, using Embedded Web solving basic printer toner rubs off 232...

Lexmark C950 series User Manual

Safety Information

Learning about the Printer

Understanding the Home Screen

Setting up and Using the Home Screen Applications

Additional Printer Setup

Minimizing Your Printer's Environmental Impact

Loading Paper and Specialty Media

Paper and Specialty Media Guide

Printing

Understanding the Printer Menus

Securing the Hard Disk and Other Installed Memory

Maintaining the Printer

Administrative Support

Clearing Jams

Troubleshooting

Notices

Index

Quick Links

Troubleshooting

Need help?

Questions and answers

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Summary of Contents for Lexmark C950 series