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Bose Smart Soundbar 300 Operating Manual

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  • Page 1 S M A R T S O U N D B A R 3 0 0...
  • Page 2 IM PO RTANT SA FETY INSTRU CTIO NS Please read and keep all safety, security, and use instructions. Bose Corporation hereby declares that this product is in compliance with the essential requirements and other relevant provisions of Directive 2014/53/EU and all other applicable EU directive requirements. The complete declaration of conformity can be found at: www.Bose.com/compliance...
  • Page 3 If you are not sure about installing the bracket, contact a qualified professional installer. Ensure the bracket is installed according to local building codes. • Due to ventilation requirements, Bose does not recommend placing the product in a confined space such as in a wall cavity or in an enclosed cabinet.
  • Page 4 • Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. • Consult the dealer or an experienced radio/TV technician for help. Changes or modifications not expressly approved by Bose Corporation could void the user’s authority to operate this equipment.
  • Page 5 REGU LATORY INFORMATIO N For Europe: Frequency bands of operation 2400 to 2483.5 MHz, 5150 to 5350 MHz, and 5470 to 5725 MHz. Maximum transmit power less than 20 dBm EIRP. Maximum transmit power is below regulatory limits such that SAR testing is not necessary and exempt per applicable regulations.
  • Page 6 Taiwan Importer: Bose Taiwan Branch, 9F-A1, No. 10, Section 3, Minsheng East Road, Taipei City 104, Taiwan Phone Number: +886-2-2514 7676 Mexico Importer: Bose de México, S. de R.L. de C.V., Paseo de las Palmas 405-204, Lomas de Chapultepec, 11000 México, D.F. Phone Number: +5255 (5202) 3545 Input Rating: 100-240V 1 50/60Hz, 100W The CMIIT ID is located on the product label on the back of the soundbar.
  • Page 7 This product is capable of receiving automatic security updates from Bose. To receive automatic security updates, you must complete the product setup process in the Bose Music app and connect the product to the Internet. If you do not complete the setup process, you will be responsible for installing security updates that Bose makes available.
  • Page 8 LI CENSE D ISCLOS URE S To view the license disclosures that apply to the third-party software packages included as components of your Bose Smart Soundbar 300 product: 1. On the remote, press and hold the Play/Pause button F and Volume up button H for 5 seconds.
  • Page 9: Table Of Contents

    Connect the soundbar to power ................15 Network standby ......................15 BOSE MUSIC APP SETUP Download the Bose Music app .................. 16 EXISTING BOSE MUSIC APP USERS Add the soundbar to an existing account ............. 17 Connect to a different Wi-Fi® network ..............17 SOUNDBAR CONTROLS Remote functions ......................
  • Page 10 CONTENTS VOICE ASSISTANT Voice assistant options ....................24 Set up your voice assistant ..................24 Access Google Assistant ....................25 Use your voice ......................25 Use the soundbar controls .................. 26 Play music with Google Assistant ................27 Choose a default audio service ................. 27 Access Amazon Alexa ....................
  • Page 11 Connect a Bose SoundLink Bluetooth speaker or Bose Noise Cancelling Headphones 700 .............. 40 Benefits ........................40 Compatible products .................... 40 Connect using the Bose Music app ..............41 Reconnect a Bose SoundLink Bluetooth speaker or Bose Noise Cancelling Headphones 700 .............. 41 CARE AND MAINTENANCE Update the soundbar ....................
  • Page 12: What's In The Box

    Optical cable * May ship with multiple power cords. Use the power cord for your region. NOTE: If any part of the product is damaged, don’t use it. Contact your authorized Bose dealer or Bose customer service. Visit: worldwide.Bose.com/Support/SB300 E N G...
  • Page 13: Soundbar Placement

    SOU NDBAR P LACE ME NT RECOMMENDATIONS • Place the soundbar outside of and away from metal cabinets, other audio/video components, and direct heat sources. • Place the soundbar directly below (preferred) or above your TV with the grille facing into the room. •...
  • Page 14: Wall Mount The Soundbar

    S OUNDBAR P LACE ME NT WALL MOUNT THE SOUNDBAR You can mount the soundbar on a wall. To purchase the Bose Soundbar Wall Bracket, contact your authorized Bose dealer. Visit: worldwide.Bose.com/Support/SB300 CAUTION: Do NOT use any other hardware to mount the soundbar.
  • Page 15: Power

    Bose Music app (see page 16) and the microphone is on (see page 37). • You can disable the standby timer using the Bose Music app. You can access this option from the Settings menu. E N G...
  • Page 16: Bose Music App Setup

    BOSE M USI C APP S ETUP The Bose Music app lets you set up and control the soundbar from any mobile device, such as a smartphone or tablet. Using the app, you can stream music, set and change presets, add music services, explore internet radio stations, configure Google Assistant or Amazon Alexa, choose your voice prompt language, manage soundbar settings, and get new features.
  • Page 17: Existing Bose Music App Users

    3. Follow the app instructions. CONNECT TO A DIFFERENT WI-FI NETWORK 1. On the remote, press and hold the Mute button A and Bose Music app button m Connect to a different network if your network name or password has changed or if you want to change or add another network.
  • Page 18: Soundbar Controls

    The soundbar controls are located on the top of the soundbar and on the remote. TIP: You can also control the soundbar using the Bose Music app. REMOTE FUNCTIONS Use the remote to control the soundbar, Bluetooth connections, and Bose Music app. Power button (see page 19) TV button (see page 20)
  • Page 19: Power On/Off

    To toggle between auto-wake and default power settings, on the remote, press and hold I for 5 seconds until you hear a tone and the light bar pulses white twice. TIP: You can also enable/disable auto-wake using the Bose Music app. You can access this option from the Settings menu.
  • Page 20: Sources

    You can control your TV, Bluetooth connections, and Bose Music app using your remote. To select a source, press the appropriate button (TV O, Bluetooth l, or Bose Music TIPS:  • You can also use Voice4Video to select your Bluetooth source (see page 30).
  • Page 21: Media Playback And Volume

    NOTES:  • When audio is paused, the sides of the light bar glow Play/Pause solid white until audio resumes. • You can only play/pause audio when the Bose Music app or Bluetooth is your source. Skip forward Double-press F .
  • Page 22: Voice Assistant Controls

    Microphone off button Action button ADJUST THE BASS To adjust the bass, use the Bose Music app. DIALOGUE MODE Dialogue mode improves the clarity of dialogue and vocals in movies, TV programs, and podcasts by adjusting the audio balance of the soundbar.
  • Page 23: Program A Third-Party Remote

    SOU ND BA R CONTRO L S PROGRAM A THIRD-PARTY REMOTE You can program a third-party remote, such as your cable/satellite box remote, to control the soundbar. Refer to your third-party remote owner’s guide or website for instructions. Once programmed, the third-party remote controls basic soundbar functions such as power on/off and volume.
  • Page 24: Voice Assistant

    SET UP YOUR VOICE ASSISTANT Before you begin, make sure your mobile device and the soundbar are connected to the same Wi-Fi network. To set up your voice assistant, use the Bose Music app. You can access this option from the Settings menu. NOTES: ...
  • Page 25: Access Google Assistant

    VO ICE ASSISTANT ACCESS GOOGLE ASSISTANT Your soundbar with Google Assistant. You can easily enjoy music at home; you can play your favorite music, control volume, and find information about the song that you are listening to, hands-free. You can also plan your day, set alarms, and control smart devices around your home –...
  • Page 26: Use The Soundbar Controls

    VO ICE ASSISTANT You can use the Action button b and Microphone off button n to control Google Use the soundbar controls Assistant. They are located on the top of the soundbar. Microphone off button THINGS TO TRY WHAT TO DO Tap b then say your request.
  • Page 27: Play Music With Google Assistant

    Choose a default audio service During initial setup for Google Assistant, the Google Assistant app prompts you to select a default audio service. When using Google Assistant with Bose products, only Pandora and Spotify are supported default services. Although other audio services are listed as available during setup, they are not supported.
  • Page 28: Access Amazon Alexa

    Play jazz in the “Kitchen.” NOTE: Make sure you say the speaker name you assigned in the Bose Music app. If multiple Play on a specific speaker speakers have the same name, use the name assigned in the Alexa app or change the name in the Bose Music app.
  • Page 29: Use The Soundbar Controls

    VO ICE ASSISTANT The Action button b and Microphone off button n are used to control Alexa. They are Use the soundbar controls located on the top of the soundbar. Microphone off button THINGS TO TRY WHAT TO DO Tap b then say your request. Talk to Alexa For a list of things to try, visit: https://www.amazon.com/usealexa...
  • Page 30: Control Audio With Voice4Video

    — even the babysitter or your tech-troubled in-laws. Set up Voice4Video To set up Voice4Video, use the Bose Music app. NOTE: Before setting up Voice4Video, you must set up Alexa in the Bose Music app (see page 24). E N G...
  • Page 31 VO ICE ASSISTANT Use your voice Start with “Alexa,” then say: THINGS TO TRY EXAMPLES OF WHAT TO SAY Power on TV Turn on TV. Power off TV Turn off TV. Play video Play. Pause video Pause. Resume video Resume. Skip video forward Next.
  • Page 32: Bluetooth® Connections

    B LUETO OT H CO NNECTIONS CONNECT A MOBILE DEVICE 1. On the remote, press the Bluetooth button l. The light bar pulses blue. 2. On your mobile device, turn on the Bluetooth feature. NOTE: The Bluetooth menu is usually found in the Settings menu. E N G...
  • Page 33: Disconnect A Mobile Device

    B LUETO OT H CO NNECTIONS 3. Select your soundbar from the device list. NOTE: Look for the name you entered for your soundbar in the Bose Music app. If you didn’t name your soundbar, the default name appears. Bose Smart Soundbar 300 Once connected, you hear a tone, and the light bar glows solid white then fades to black.
  • Page 34: Connect An Additional Mobile Device

    B LUETO OT H CO NNECTIONS CONNECT AN ADDITIONAL MOBILE DEVICE You can store up to eight devices in the soundbar device list. NOTE: You can play audio from only one device at a time. 1. On the remote, press and hold the Bluetooth button l until the light bar pulses blue.
  • Page 35: Stream Audio With Airplay

    STREAM AUDI O WI TH AIRP L AY The soundbar is capable of playing AirPlay 2 audio, which allows you to quickly stream audio from your Apple device to the soundbar or multiple speakers. NOTES:  • To use AirPlay 2, you need an Apple device running iOS 11.4 or later. •...
  • Page 36: Soundbar Status

    SOU ND BAR STATU S The LED light bar located on the front of the soundbar shows the soundbar status. Light bar NOTE: The light bar displays one status at a time of the selected source. WI-FI STATUS Shows the Wi-Fi connection status of the soundbar. LIGHT BAR ACTIVITY SYSTEM STATE Pulsing white...
  • Page 37: Voice Assistant Status

    SOU ND BAR STATU S VO ICE ASSISTANT VOICE ASSISTANT STATUS Shows the status of your voice assistant. LIGHT BAR ACTIVITY SYSTEM STATE Voice assistant is idle White light slides to the Voice assistant is center then glows solid listening White light slides to Voice assistant is the sides...
  • Page 38: Media Playback And Volume Status

    White light slides from Updating soundbar left to right Source error - refer to Pulses amber 4 times the Bose Music app Request is temporarily Pulses red 4 times unavailable - try again later Error - contact Bose...
  • Page 39: Advanced Features

    A DVA NCED FEAT URE S DISABLE/ENABLE WI-FI CAPABILITY On the remote, press and hold the Mute button A and Bluetooth button l until the light bar pulses white twice then fades to black. E N G...
  • Page 40: Connect Bose Products

    CONNECT A BOSE SOUNDLINK BLUETOOTH SPEAKER OR BOSE NOISE CANCELLING HEADPHONES 700 With Bose SimpleSync technology, you can connect certain Bose SoundLink Bluetooth speakers or Bose Noise Cancelling Headphones 700 to the soundbar for a new way to hear your music and movies. Benefits •...
  • Page 41: Connect Using The Bose Music App

    A DVA NCED F EATURE S Connect using the Bose Music app To connect your Bose SoundLink Bluetooth speaker or Bose Noise Cancelling Headphones 700 to the soundbar, use the Bose Music app. For more information, visit: worldwide.Bose.com/Support/Groups NOTES:  • Make sure that the product you’re connecting to is powered on, within 30 ft (9 m) of the soundbar, and ready to connect to another device.
  • Page 42: Care And Maintenance

    CA RE AND MAINTENANCE UPDATE THE SOUNDBAR The soundbar updates automatically when connected to the Bose Music app and your Wi-Fi network. REPLACE THE REMOTE BATTERY 1. Using a coin, turn the battery compartment cover left (counter-clockwise) and remove the cover.
  • Page 43 CA RE AND MAINTENANCE A DVA NCED F EATURE S 2. Insert the new battery flat side up, with the H symbol facing up. NOTE: Use only an agency approved (e.g., UL) CR2032 or DL2032 3-volt lithium battery. 3. Reset the cover and turn it right (clockwise) to lock in place. E N G...
  • Page 44: Clean The Soundbar

    • Do NOT allow objects to drop into any openings. REPLACEMENT PARTS AND ACCESSORIES Replacement parts and accessories can be ordered through Bose customer service. Visit: worldwide.Bose.com/Support/SB300 LIMITED WARRANTY The soundbar is covered by a limited warranty. Visit our website at global.Bose.com/warranty for details of the limited warranty.
  • Page 45: Troubleshooting

    • Place the soundbar according to the placement guidelines (see page 13). OTHER SOLUTIONS If you could not resolve your issue, see the table below to identify symptoms and solutions to common problems. If you are unable to resolve your issue, contact Bose customer service. Visit: worldwide.Bose.com/contact SYMPTOM SOLUTION...
  • Page 46 Make sure your bass module or surround speakers are compatible with the soundbar (see page 40). No audio from bass module or Make sure the software is current in the Bose Music app. surround speakers Adjust the bass level using the Bose Music app (see page 22).
  • Page 47 If the soundbar is wall mounted, adjust the audio (see page 14). Soundbar doesn’t play Set CEC to Alternate On using the Bose Music app. audio from the correct Disable CEC on your source. Refer to the source owner’s guide.
  • Page 48 TROUBLESHO OTING TROUBLESHO OTING SYMPTOM SOLUTION Make sure the soundbar has been set up using the Bose Music app (see page 16). In the Bose Music app, select the correct network name and enter the network password (case-sensitive). Make sure the soundbar and your mobile device are connected to the same Wi-Fi network.
  • Page 49 Uninstall the Bose Music app on your mobile device then reinstall the app (see page 16). Make sure sharing is enabled on the soundbar using the Bose Soundbar isn’t visible Music app. to add to a nother Bose...
  • Page 50 Music app. Add Google Assistant again. Choose Pandora or Spotify as your default audio service (see page 27). Make sure you use the same audio service account on the Bose Music app and Google Assistant app. Google Assistant may not support your request. New features are added periodically.
  • Page 51 • Make sure the soundbar is connected using your HDMI cable (see page 55). • Make sure you have set up this feature using the Bose Music app and connected your TV and/or cable or satellite box. • Make sure you have entered your postal code and service provider for your cable/satellite box.
  • Page 52 TROUBLESHO OTING SYMPTOM SOLUTION Soundbar doesn’t reconnect to Connect using the Bose Music app. You can access this option previously-connected from the Settings menu. Bose Noise Cancelling Headphones 700 Not all Bose SoundLink Bluetooth speakers can play audio in perfect sync when connected to the soundbar. To check if your...
  • Page 53: Reset The Soundbar

    2. To restore the soundbar’s network and audio settings: a. Launch the Bose Music app on your mobile device and add the soundbar to your network (see “Add the soundbar to an existing account” on page 17). b. If the soundbar is mounted on the wall, adjust audio for wall mounting (see page 14).
  • Page 54: Appendix: Setup Reference

    AP PEND IX: SETUP RE F E RENCE TROUBLESHO OTING CONNECTION OPTIONS Connect the soundbar to your TV using one of the following connection options: • Option 1: HDMI ARC (not provided) • Option 2: Optical NOTE: Using your TV’s HDMI ARC (Audio Return Channel) port allows you to use your TV remote to control the power, volume, and mute functions of the soundbar.
  • Page 55: Connect The Soundbar To Your Tv

    AP PEND IX: SETUP RE F E RENCE TROUBLESHO OTING CONNECT THE SOUNDBAR TO YOUR TV After choosing an audio cable, connect the soundbar to your TV. Option 1: HDMI ARC (not provided) 1. Insert one end of your HDMI cable into your TV’s HDMI ARC port. NOTE: Make sure you insert the HDMI cable into an HDMI ARC port on your TV, not a standard HDMI port.
  • Page 56: Option 2: Optical

    AP PEND IX: SETUP RE F E RENCE Option 2: Optical If your TV doesn’t have an HDMI ARC port, use the optical cable to connect the soundbar to your TV. 1. Remove the protective cap from both ends of the optical cable. CAUTION: Inserting the plug with the cap attached can damage the plug and/or the port.
  • Page 57: Check For Sound

    AP PEND IX: SETUP RE F E RENCE TROUBLESHO OTING CHECK FOR SOUND NOTE: To avoid hearing distorted audio, turn off your TV speakers. Refer to your TV owner’s guide for more information. 1. Power on your TV. 2. If you are using a cable/satellite box or other secondary source: a.
  • Page 58 ©2020 Bose Corporation, 100 The Mountain Road, Framingham, MA 01701-9168 USA AM858459-0010 Rev. 00...