Bose Smart Soundbar 300 - Bluetooth Wireless Sound Bar for TV Manual

WHAT'S IN THE BOX

CONTENTS
Confirm that the following parts are included:

* May ship with multiple power cords. Use the power cord for your region.

NOTE: If any part of the product is damaged, don't use it. Contact your authorized Bose dealer or Bose customer service.

Visit: worldwide.Bose.com/Support/SB300

SOUNDBAR PLACEMENT

RECOMMENDATIONS

• Place the soundbar outside of and away from metal cabinets, other audio/video components, and direct heat sources.
• Place the soundbar directly below (preferred) or above your TV with the grille facing into the room.
• Place the soundbar on its rubber feet on a stable and level surface. For proper support, both feet must be resting on the surface. Vibration can cause the soundbar to move, particularly on smooth surfaces like marble, glass, or highly polished wood.
• If placing the soundbar on a shelf or TV stand, position the front of the soundbar as close as possible to the front edge of the shelf or stand for best sound quality.
• Keep the back side of the soundbar at least 0.4 in (1 cm) from any other surface. Blocking the port(s) on this side affects sound quality.
• Make sure there is an AC (mains) outlet nearby.
• To avoid wireless interference, keep other wireless equipment at least 1 – 3 ft (0.3 – 0.9 m) away from the soundbar.
• For best sound quality, don't place the soundbar in an enclosed cabinet or diagonally in a corner.
• Don't place any objects on top of the soundbar.

Do NOT place the soundbar on its front, back, or top when in use.

WALL MOUNT THE SOUNDBAR

You can mount the soundbar on a wall. To purchase the Bose Soundbar Wall Bracket, contact your authorized Bose dealer.
Visit: worldwide.Bose.com/Support/SB300

Do NOT use any other hardware to mount the soundbar.

Adjust audio for wall mounting

After you mount the soundbar, you must adjust audio for best sound quality.
On the remote, press and hold the Mute button A for 5 seconds until you hear a tone and the light bar pulses white twice.

NOTE: If you remove the soundbar from the wall, repeat to return the soundbar to default audio settings.

TIP: You can also adjust audio for wall mounting using the Bose Music app.

POWER

CONNECT THE SOUNDBAR TO POWER

1. Connect the power cord to the POWER port on the back of the soundbar.
2. Plug the other end of the power cord into an AC (mains) outlet.

The soundbar powers on, and the light bar glows solid amber.

NETWORK STANDBY

The soundbar transitions to network standby when audio has stopped and you have not pressed any buttons for 20 minutes. To wake the soundbar from network standby:

• On the remote, press the Power button , a source button, or the Play/Pause button .
• Play or resume audio using your mobile device or using the Bose Music app.
• Talk to Google Assistant or Amazon Alexa.

NOTES:

• To access your voice assistant in network standby, make sure the soundbar has been set up using the Bose Music app and the microphone is on.
• You can disable the standby timer using the Bose Music app. You can access this option from the Settings menu.

BOSE MUSIC APP SETUP

The Bose Music app lets you set up and control the soundbar from any mobile device, such as a smartphone or tablet.

Using the app, you can stream music, set and change presets, add music services, explore internet radio stations, configure Google Assistant or Amazon Alexa, choose your voice prompt language, manage soundbar settings, and get new features.

NOTE: If you have already created a Bose Music account for another Bose product, add the soundbar to your existing account.

DOWNLOAD THE BOSE MUSIC APP

1. On your mobile device, download the Bose Music app.
   
   
   
   
   
2. Follow the app instructions.

EXISTING BOSE MUSIC APP USERS

ADD THE SOUNDBAR TO AN EXISTING ACCOUNT

In the Bose Music app, go to the My Products screen and add your Bose Smart Soundbar 300.

CONNECT TO A DIFFERENT WI-FI NETWORK

Connect to a different network if your network name or password has changed or if you want to change or add another network.

1. On the remote, press and hold the Mute button and Bose Music app button until the light bar glows amber.
   
2. On your mobile device, open your Wi-Fi settings.
3. Select Bose Smart Soundbar 300.
4. Open the Bose Music app and follow the app instructions.

NOTE: If the app doesn't prompt you for setup, go to the My Products screen and add your soundbar.

SOUNDBAR CONTROLS

The soundbar controls are located on the top of the soundbar and on the remote.

TIP: You can also control the soundbar using the Bose Music app.

REMOTE FUNCTIONS

Use the remote to control the soundbar, Bluetooth connections, and Bose Music app.

Power on/off

On the remote, press the Power button to power the soundbar on/off.
When powered on, the soundbar defaults to the last active source.

NOTES:

• When you plug the soundbar into an AC (mains) outlet, the soundbar automatically powers on.
• The first time the soundbar is powered on, the soundbar defaults to the TV source.
• You can still access your voice assistant when the soundbar is powered off.

TIP: You can also use Voice4Video to power the soundbar on/off.

Auto-wake (optical connection only)

You can set the soundbar to power on whenever a sound signal is received.

To toggle between auto-wake and default power settings, on the remote, press and hold for 5 seconds until you hear a tone and the light bar pulses white twice.

TIP: You can also enable/disable auto-wake using the Bose Music app. You can access this option from the Settings menu.

Sources

You can control your TV, Bluetooth connections, and Bose Music app using your remote.
To select a source, press the appropriate button (TV , Bluetooth , or Bose Music app ) on the remote.

TIPS:

• You can also use Voice4Video to select your Bluetooth source.
• You can also use the Bose Music app to select a source.

Media playback and volume

FUNCTION	WHAT TO DO
Play/Pause	Press . NOTES: When audio is paused, the sides of the light bar glow solid white until audio resumes. You can only play/pause audio when the Bose Music app or Bluetooth is your source.
Skip forward	Double-press .
Skip backward	Triple-press .
Volume up	Press . NOTE: To quickly increase the volume, press and hold .
Volume down	Press . NOTE: To quickly decrease the volume, press and hold .
Mute/Unmute	Press . When audio is muted, the left side of the light bar glows solid white until audio resumes. TIP: You can also press to unmute audio.

TIP: You can also use Voice4Video to control media playback and volume for certain sources.

VOICE ASSISTANT CONTROLS

You can use the Action button and Microphone off button to control Google Assistant or Amazon Alexa.

ADJUST THE BASS

To adjust the bass, use the Bose Music app.

DIALOGUE MODE

Dialogue mode improves the clarity of dialogue and vocals in movies, TV programs, and podcasts by adjusting the audio balance of the soundbar.
To enable Dialogue mode, use the Bose Music app.

NOTE: When you enable Dialogue mode, it stays enabled for your current source even if you switch to another source or power off the soundbar.

PROGRAM A THIRD-PARTY REMOTE

You can program a third-party remote, such as your cable/satellite box remote, to control the soundbar. Refer to your third-party remote owner's guide or website for instructions.
Once programmed, the third-party remote controls basic soundbar functions such as power on/off and volume.

NOTE: Not all third-party remotes are compatible with the soundbar. The remote must support IR (infrared) signals in order to control the soundbar.

VOICE ASSISTANT

VOICE ASSISTANT OPTIONS

You can set the soundbar to quickly and easily access Google Assistant or Amazon Alexa.

NOTE:

• You can't set the soundbar to access Google Assistant and Amazon Alexa at the same time.
• Google Assistant and Amazon Alexa aren't available in certain languages and countries.

PROGRAMMING OPTIONS	HOW TO USE
Google Assistant	Use your voice and/or the Action button ).
Amazon Alexa	Use your voice and/or the Action button .

SET UP YOUR VOICE ASSISTANT

Before you begin, make sure your mobile device and the soundbar are connected to the same Wi-Fi network.
To set up your voice assistant, use the Bose Music app. You can access this option from the Settings menu.

NOTES:

• When setting up your voice assistant, make sure you use the same audio service account that you used in the Bose Music app.
• If you have multiple Bose Music products in your household, for a seamless voice assistant experience, Bose recommends one person use their Bose Music account and voice assistant account to set up the voice assistant for all Bose Music products.

ACCESS GOOGLE ASSISTANT

Your soundbar with Google Assistant. You can easily enjoy music at home; you can play your favorite music, control volume, and find information about the song that you are listening to, hands-free. You can also plan your day, set alarms, and control smart devices around your home – just by using your voice. Just start by saying "Hey Google" or tap the Action button b to start a conversation with Google Assistant.

For more information about what Google Assistant can do, visit: https://support.google.com/assistant

NOTES:

• Google Assistant isn't available in certain languages and countries.
• For more information about playing music with Google Assistant.

Use your voice

Start with "Hey Google," then say:

THINGS TO TRY	EXAMPLES OF WHAT TO SAY
Enjoy entertainment	Play some music
Plan your day	Tell me about my day
Manage tasks	Wake me up at 7 a.m. tomorrow
Control your home	Dim the lights
Get answers	What's the weather this weekend?

Use the soundbar controls

You can use the Action button b and Microphone off button n to control Google Assistant. They are located on the top of the soundbar.

THINGS TO TRY	WHAT TO DO
Talk to Google Assistant	Tap then say your request. For a list of things to try, visit: https://support.google.com/assistant
Stop alarms and timers	Tap .
Stop Google Assistant	Tap .
Turn the microphone on/off	Tap . NOTE: When the microphone is off, the Microphone off light glows solid red, and you can't access Google Assistant.

PLAY MUSIC WITH GOOGLE ASSISTANT

You can ask Google Assistant to play music from your default audio service or from a specific audio service.
Start with "Hey Google," then say:

THINGS TO TRY	EXAMPLES OF WHAT TO SAY
Play music	Play some music. NOTE: Google Assistant uses your default audio service. To change the default audio service, use the Google Assistant app.
Control your speaker	Turn up the volume.
Play from a specific audio service	Play NPR on TuneIn. NOTE: Google Assistant doesn't support all audio services.
Play on a specific speaker	Play some jazz on the living room speakers. NOTE: Make sure you say the speaker name you assigned in the Bose Music app. If multiple speakers have the same name, use the name assigned in the Google Assistant app or change the name in the Bose Music app.

Choose a default audio service

During initial setup for Google Assistant, the Google Assistant app prompts you to select a default audio service. When using Google Assistant with Bose products, only Pandora and Spotify are supported default services. Although other audio services are listed as available during setup, they are not supported.

For the best experience, choose Pandora or Spotify as your default audio service. If you choose an unsupported audio service, you hear an error message when requesting to play music.

ACCESS AMAZON ALEXA

Alexa is the intelligent cloud-based voice service that you can talk to on your soundbar. All you have to do is ask Alexa to play music, hear the news, set a timer, control your smart home, and more. Alexa is also designed to protect your privacy – you can view and delete your voice requests at any time in the Alexa app.

For more information about what Alexa can do, visit: https://www.amazon.com/usealexa

NOTE: Alexa isn't available in all languages and countries.

Use your voice

Start with "Alexa," then say:

THINGS TO TRY	EXAMPLES OF WHAT TO SAY
Talk to Alexa	Help me get started.
Play audio	Play rock music. NOTE: Amazon Music is set as the default music service. To change the default music service, use the Alexa app.
Pause audio	Pause.
Control volume	Volume up.
Skip to the next song	Skip.
Play from a specific audio service	Play NPR on Tunein. NOTE: Amazon Alexa doesn't support all audio services.
Play on a specific speaker	Play jazz in the "Kitchen." NOTE: Make sure you say the speaker name you assigned in the Bose Music app. If multiple speakers have the same name, use the name assigned in the Alexa app or change the name in the Bose Music app.
Set a timer	Set a timer for five minutes.
Discover more skills	What are your popular skills?
Stop Alexa	Stop.

Use the soundbar controls

The Action button and Microphone off button are used to control Alexa. They are located on the top of the soundbar.

THINGS TO TRY	WHAT TO DO
Talk to Alexa	Tap then say your request. For a list of things to try, visit: https://www.amazon.com/usealexa
Stop alarms and timers	Tap .
Stop Alexa	Tap .
Turn the microphone on/off	Tap . NOTE: When the microphone is off, the Microphone off light glows solid red, and you can't access Alexa.

CONTROL AUDIO WITH VOICE4VIDEO

Bose Voice4Video technology expands your Amazon Alexa voice capabilities like no other soundbar can. In addition to controlling your smart soundbar, you can control your TV and cable or satellite box with just your voice. With one simple ask of Alexa, you can turn on your TV and smart soundbar, tune to a station by network name or channel number, and start watching your favorite shows instantly. Say goodbye to missing remotes and remote tutorials, because Bose Voice4Video will make everyone feel like experts — even the babysitter or your tech-troubled in-laws.

Set up Voice4Video

To set up Voice4Video, use the Bose Music app.

NOTE: Before setting up Voice4Video, you must set up Alexa in the Bose Music app.

Use your voice

Start with "Alexa," then say:

THINGS TO TRY	EXAMPLES OF WHAT TO SAY
Power on TV	Turn on TV.
Power off TV	Turn off TV.
Play video	Play.
Pause video	Pause.
Resume video	Resume.
Skip video forward	Next.
Skip video backward	Previous.
Switch input to Bluetooth audio	Switch to Bluetooth.
Watch a specific network*	Watch NFL Network.
Watch a specific channel number*	Watch channel 802.
Skip to the next channel*	Next channel.
Skip backward to the previous channel*	Previous channel.

*Only available for cable or satellite boxes.

BLUETOOTH CONNECTIONS

CONNECT A MOBILE DEVICE

1. On the remote, press the Bluetooth button .
   
   The light bar pulses blue.
2. On your mobile device, turn on the Bluetooth feature.
   NOTE: The Bluetooth menu is usually found in the Settings menu.
3. Select your soundbar from the device list.
   NOTE: Look for the name you entered for your soundbar in the Bose Music app. If you didn't name your soundbar, the default name appears.
   
   Once connected, you hear a tone, and the light bar glows solid white then fades to black. The soundbar's name appears in the mobile device list.

DISCONNECT A MOBILE DEVICE

To disconnect your mobile device, use the Bose Music app.

TIP: You can also use Bluetooth settings on your mobile device. Disabling the Bluetooth feature disconnects all other devices.

RECONNECT A MOBILE DEVICE

On the remote, press the Bluetooth button .

The soundbar tries to connect with the most recently-connected device.

NOTES:

• Make sure the Bluetooth feature is enabled on your mobile device.
• The device must be within 30 ft (9 m) and powered on.

CONNECT AN ADDITIONAL MOBILE DEVICE

You can store up to eight devices in the soundbar device list.

NOTE: You can play audio from only one device at a time.

1. On the remote, press and hold the Bluetooth button until the light bar pulses blue.
   
2. On your mobile device, select your soundbar from the device list.

NOTE: Make sure the Bluetooth feature is enabled on your mobile device.

CLEAR THE SOUNDBAR DEVICE LIST

1. On the remote, press and hold l for 10 seconds until the light bar pulses white twice then fades to black.
   The light bar pulses blue.
2. Delete the soundbar from the Bluetooth list on your device.

All devices are cleared, and the soundbar is ready to connect.

STREAM AUDIO WITH AIRPLAY

The soundbar is capable of playing AirPlay 2 audio, which allows you to quickly stream audio from your Apple device to the soundbar or multiple speakers.

NOTES:

• To use AirPlay 2, you need an Apple device running iOS 11.4 or later.
• Your Apple device and soundbar must be connected to the same Wi-Fi network.
• For more information about AirPlay, visit: https://www.apple.com/airplay

STREAM AUDIO FROM THE CONTROL CENTER

1. On your Apple device, open the Control Center.
2. Tap and hold the audio card in the top-right corner of the screen, then tap the AirPlay icon .
3. Select your soundbar.

STREAM AUDIO FROM AN APP

1. Open a music app (like Apple Music), and select a track to play.
2. Tap .
3. Select your soundbar.

SOUNDBAR STATUS

The LED light bar located on the front of the soundbar shows the soundbar status.

NOTE: The light bar displays one status at a time of the selected source.

WI-FI STATUS

Shows the Wi-Fi connection status of the soundbar.

LIGHT BAR ACTIVITY		SYSTEM STATE
Pulsing white		Connecting to Wi-Fi
Solid white then fades to black		Connected to Wi-Fi

BLUETOOTH STATUS

Shows the Bluetooth connection status of mobile devices.

LIGHT BAR ACTIVITY		SYSTEM STATE
Pulsing blue		Ready to connect to mobile device
Pulsing white		Connecting to mobile device
Solid white then fades to black		Connected to mobile device
White light pulses twice then fades to black		Clearing device list

VOICE ASSISTANT STATUS

Shows the status of your voice assistant.

LIGHT BAR ACTIVITY		SYSTEM STATE
Off		Voice assistant is idle
White light slides to the center then glows solid		Voice assistant is listening
White light slides to the sides		Voice assistant is thinking
Pulsing white (full)		Voice assistant is speaking
Pulsing yellow		Notification from voice assistant

Microphone off light

LIGHT ACTIVITY	SYSTEM STATE
Solid red	The microphone is off

MEDIA PLAYBACK AND VOLUME STATUS

Shows the soundbar status when controlling media playback and volume.

LIGHT BAR ACTIVITY		SYSTEM STATE
Two center lights glow solid white		Play/Pause
Right end of the light bar pulses white		Volume up
Left end of the light bar pulses white		Volume down
Left end of the light bar glows solid white		Mute

UPDATE AND ERROR STATUS

Shows the status of software updates and error alerts.

LIGHT BAR ACTIVITY		SYSTEM STATE
Solid amber		Wi-Fi setup in progress
White light slides from right to left		Downloading update
White light slides from left to right		Updating soundbar
Pulses amber 4 times		Source error - refer to the Bose Music app
Pulses red 4 times		Request is temporarily unavailable - try again later
Solid red		Error - contact Bose customer service

ADVANCED FEATURES

DISABLE/ENABLE WI-FI CAPABILITY

On the remote, press and hold the Mute button and Bluetooth button until the light bar pulses white twice then fades to black.

CONNECT BOSE PRODUCTS

COMPATIBLE ACCESSORIES

You can connect any of these accessories to the soundbar. For more information, refer to your accessory owner's guide.

• Bose Bass Module 700: worldwide.Bose.com/Support/BASS700
• Bose Bass Module 500: worldwide.Bose.com/Support/BASS500
• Acoustimass 300 bass module: global.Bose.com/Support/AM300
• Bose Surround Speakers 700: worldwide.Bose.com/Support/WSS700
• Bose Surround Speakers: worldwide.Bose.com/Support/WSS
• Virtually Invisible 300 wireless surround speakers: global.Bose.com/Support/VI300

CONNECT A BOSE SOUNDLINK BLUETOOTH SPEAKER OR BOSE NOISE CANCELLING HEADPHONES 700

With Bose SimpleSync technology, you can connect certain Bose SoundLink Bluetooth speakers or Bose Noise Cancelling Headphones 700 to the soundbar for a new way to hear your music and movies.

Benefits

• A personal TV listening experience: Listen to TV without disturbing others by connecting your Bose Noise Cancelling Headphones 700 to the soundbar. Use independent volume controls on each product to lower or mute the soundbar while keeping your headphones as loud as you like.
• Another room of audio: Listen to the same song in two different rooms at the same time by connecting your Bose SoundLink Bluetooth speaker to the soundbar.

NOTE: SimpleSync technology has a Bluetooth range of 30 ft (9 m). Walls and construction materials can affect reception.

Compatible products

You can connect most Bose SoundLink Bluetooth speakers to the soundbar, as well as Bose Noise Cancelling Headphones 700.

Popular compatible products include:

• Bose SoundLink Revolve+ Bluetooth speaker
• Bose SoundLink Mini Bluetooth speaker
• Bose SoundLink Color Bluetooth speaker
• Bose Noise Cancelling Headphones 700

New products are added periodically. For a complete list and more information, visit: worldwide.Bose.com/Support/Groups

Connect using the Bose Music app

To connect your Bose SoundLink Bluetooth speaker or Bose Noise Cancelling
Headphones 700 to the soundbar, use the Bose Music app. For more information, visit: worldwide.Bose.com/Support/Groups

NOTES:

• Make sure that the product you're connecting to is powered on, within 30 ft (9 m) of the soundbar, and ready to connect to another device. For more information, refer to your product owner's guide.
• You can connect only one product at a time to the soundbar.

RECONNECT A BOSE SOUNDLINK BLUETOOTH SPEAKER OR BOSE NOISE CANCELLING HEADPHONES 700

Power on your Bose SoundLink Bluetooth speaker or Bose Noise Cancelling Headphones 700.

Your speaker or headphones try to connect to the most recently-connected Bluetooth device, including the soundbar.

NOTES:

• The soundbar must be within range (30 ft or 9 m) and powered on.
• If your speaker doesn't connect, see "Soundbar doesn't reconnect to a previously-connected Bose SoundLink Bluetooth speaker".
• If your headphones don't connect, see "Soundbar doesn't reconnect to previously-connected Bose Noise Cancelling Headphones 700".

CARE AND MAINTENANCE

UPDATE THE SOUNDBAR

The soundbar updates automatically when connected to the Bose Music app and your Wi-Fi network.

REPLACE THE REMOTE BATTERY

1. Using a coin, turn the battery compartment cover left (counter-clockwise) and remove the cover.
   
2. Insert the new battery flat side up, with the + symbol facing up.
   
   NOTE: Use only an agency approved (e.g., UL) CR2032 or DL2032 3-volt lithium battery.
   
3. Reset the cover and turn it right (clockwise) to lock in place.

CLEAN THE SOUNDBAR

Wipe the outside surfaces of the soundbar with a soft, dry cloth.

• Do NOT allow liquids to spill onto the soundbar or into any openings.
• Do NOT blow air into the system.
• Do NOT use a vacuum to clean the system.
• Do NOT use any sprays near the system.
• Do NOT use any solvents, chemicals, or cleaning solutions containing alcohol, ammonia, or abrasives.
• Do NOT allow objects to drop into any openings.

REPLACEMENT PARTS AND ACCESSORIES

Replacement parts and accessories can be ordered through Bose customer service.
Visit: worldwide.Bose.com/Support/SB300

LIMITED WARRANTY

The soundbar is covered by a limited warranty. Visit our website at global.Bose.com/warranty for details of the limited warranty.
To register your product, visit global.Bose.com/register for instructions.
Failure to register will not affect your limited warranty rights.

TROUBLESHOOTING

TRY THESE SOLUTIONS FIRST

If you experience problems with the soundbar:

• Make sure the soundbar is connected to a live AC (mains) outlet.
• Secure all cables.
• Check the state of the soundbar.
• Move the soundbar at least 1 – 3 ft (0.3 – 0.9 m) away from possible interference (wireless routers, cordless phones, televisions, microwaves, etc.).
• Move the soundbar within the recommended range of your wireless router or mobile device for proper operation.
• Place the soundbar according to the placement guidelines.

OTHER SOLUTIONS

If you could not resolve your issue, see the table below to identify symptoms and solutions to common problems. If you are unable to resolve your issue, contact Bose customer service.
Visit: worldwide.Bose.com/contact

SYMPTOM	SOLUTION
No HDMI ARC or optical port on your TV	Connect to your TV using an audio converter and separate audio cable, such as a coaxial, 3.5 mm, or analog audio cable (not provided). The type of converter and cable you need depends on the audio output ports available on your TV.
Soundbar doesn't power on (light bar doesn't pulse when powered on)	Plug the power cord into a different AC (mains) outlet. Use the remote to power on the soundbar). Unplug the power cords for the soundbar and optional bass module or surround speakers, wait 30 seconds, and plug them firmly into a live AC (mains) outlet.
Soundbar doesn't power off	The soundbar may be in network standby mode. On the remote, press the Power button to wake the soundbar. Press again to power off the soundbar.
Remote is inconsistent or doesn't work	Replace the battery. Make sure the remote is within operating range (20 ft or 6 m) of the soundbar. Make sure there are no obstructions between the remote and the soundbar.
Intermittent or no audio from soundbar	If the left side of the light bar is glowing solid white, the soundbar is muted. Press the Mute button to unmute the soundbar. Make sure your mobile device isn't muted. Increase the volume on the soundbar or your mobile device. Switch to a different source. Play audio from a different application or audio service. If the audio is from a Wi-Fi source, reset the router. Restart your mobile device. Make sure you're using a compatible Bluetooth mobile device. Make sure your HDMI cable is inserted into a port on your TV labeled HDMI ARC (Audio Return Channel), not a standard HDMI port. If your TV doesn't have an HDMI ARC port, connect the soundbar using the optical cable. If the soundbar is connected to your TV HDMI ARC port, make sure that Consumer Electronics Control (CEC) is enabled in your TV system menu. Your TV may refer to CEC by a different name. Refer to your TV owner's guide. Disconnect your HDMI cable from your TV HDMI ARC port and reconnect it. Insert the optical cable into a port on your TV labeled Output or OUT, not Input or IN. Unplug the power cords for the soundbar and optional bass module or surround speakers, wait 30 seconds, and plug them firmly into a live AC (mains) outlet.
Soundbar doesn't connect to bass module or surround speakers	Make sure the soundbar is up to date. Refer to your bass module or surround speakers owner's guide for troubleshooting. Make sure your bass module or surround speakers are compatible with the soundbar. Unplug the power cords for the soundbar and optional bass module or surround speakers, wait 30 seconds, and firmly plug them into the AC (mains) outlet.
No audio from bass module or surround speakers	Make sure the soundbar is up to date. Make sure your bass module or surround speakers are compatible with the soundbar. Make sure the software is current in the Bose Music app. Adjust the bass level using the Bose Music app. Switch to a different source.
Sound is coming from TV speaker	Make sure your HDMI cable is inserted into a port on your TV labeled ARC (Audio Return Channel). If your TV doesn't have an HDMI ARC port, connect to the soundbar using the optical cable. Turn off your TV speakers. Refer to your TV owner's guide. If the soundbar is connected to your TV HDMI ARC port, make sure that Consumer Electronics Control (CEC) is enabled in your TV system menu. Your TV may refer to CEC by a different name. Refer to your TV owner's guide. Disconnect your HDMI cable from your TV HDMI ARC port and reconnect it. Decrease your TV volume to its lowest setting. Connect to the soundbar using both your HDMI cable and the optical cable.
Poor or distorted audio	Test different sources if available. Make sure that your TV can output surround sound audio. Refer to your TV owner's guide. If the audio is being played from another device, reduce the volume of that device. Adjust the bass level using the Bose Music app. Power off your TV speakers. Refer to your TV owner's guide. If the soundbar is wall mounted, adjust the audio.
Soundbar doesn't play audio from the correct source or selects the incorrect source after a delay	Set CEC to Alternate On using the Bose Music app. Disable CEC on your source. Refer to the source owner's guide. Connect to the soundbar using both your HDMI cable and the optical cable.
Soundbar doesn't connect to Wi-Fi network	Make sure the soundbar has been set up using the Bose Music app. In the Bose Music app, select the correct network name and enter the network password (case-sensitive). Make sure the soundbar and your mobile device are connected to the same Wi-Fi network. If your network information has changed, see PLAY MUSIC WITH GOOGLE ASSISTANT. Enable Wi-Fi on the mobile device you are using for setup. Close other open applications on your mobile device. Restart your mobile device and router. If your router supports both 2.4GHz and 5GHz bands, make sure both the device (mobile or computer) and soundbar are connecting to the same band. NOTE: Give each band a unique name to make sure you're connecting to the correct band. Reset the router. Unplug the power cords for the soundbar and optional bass module or surround speakers, wait 30 seconds, and firmly plug them into the AC (mains) outlet. Uninstall the Bose Music app on your mobile device, reinstall the app, and restart setup.
Soundbar doesn't connect to mobile device	On the remote, press and hold the Bluetooth button l to make sure the soundbar is ready to connect. On your mobile device, make sure Location Services are turned on. On your mobile device, turn the Bluetooth feature off and then on. Delete the soundbar from the Bluetooth list. Connect again. Connect a different mobile device. Make sure you're using a compatible Bluetooth mobile device. Delete the soundbar from your mobile device Bluetooth list. Connect again). Clear the soundbar device list. Connect again.
Soundbar doesn't stream audio using AirPlay	Make sure the soundbar is powered on and in range. Make sure your Apple device and the soundbar are connected to the same Wi-Fi network. Update your Apple device. Make sure the soundbar is up to date. If you can't find the AirPlay icon in the music app you are streaming from, stream audio from the Control Center. For additional support, visit: https://www.apple.com/airplay
Bose Music app doesn't work on mobile device	Make sure your mobile device is compatible with the Bose Music app and meets minimum system requirements. For more information, refer to the app store on your mobile device. Uninstall the Bose Music app on your mobile device then reinstall the app.
Soundbar isn't visible to add to a nother Bose account	Make sure sharing is enabled on the soundbar using the Bose Music app. Make sure the soundbar and your mobile device are connected to the same Wi-Fi network.
Your Google Assistant doesn't respond	Make sure the Microphone off light is not glowing red. To turn on the microphone. Make sure Google Assistant has been set up using the Bose Music app. NOTE: The soundbar must be set up and connected to your Wi-Fi network using the Bose Music app. Connect your mobile device to Wi-Fi. Make sure you're in a country where Google Assistant is available. Make sure you are using the most up-to-date version of the Google Assistant app. Make sure the wake word is enabled. Make sure your mobile device is compatible. Remove Google Assistant from the soundbar using the Bose Music app. Add Google Assistant again. Choose Pandora or Spotify as your default audio service). Make sure you use the same audio service account on the Bose Music app and Google Assistant app. Google Assistant may not support your request. New features are added periodically. For additional support, visit: https://support.google.com/assistant
Change your Google Assistant personal result settings	To turn off personal results or change the account for personal results, use the Settings menu in the Google Assistant app.
Alex doesn't respond	Make sure the Microphone off light is not glowing red. To turn on the microphone. Make sure Alexa has been set up using the Bose Music app. NOTE: The soundbar must be set up and connected to your Wi-Fi network using the Bose Music app. Connect your mobile device to Wi-Fi. Make sure you're in a country where Amazon Alexa is available. Make sure you are using the most up-to-date version of the Amazon Alexa app. Make sure your mobile device is compatible. Make sure the wake word is enabled. Remove Alexa from the soundbar using the Bose Music app. Add Alexa again. Make sure you say the name you assigned in the Bose Music app. If multiple soundbars have the same name, use the name assigned in the Alexa app or change the name in the Bose Music app. If using Voice4Video: Make sure there are no obstructions between the soundbar, your TV, and/or cable or satellite box. Make sure the soundbar is connected using your HDMI cable. Make sure you have set up this feature using the Bose Music app and connected your TV and/or cable or satellite box. Make sure you have entered your postal code and service provider for your cable/satellite box. Alexa may not support your request. New features are added periodically. For additional support, visit: https://www.amazon.com/usealexa
Soundbar doesn't connect to a Bose SoundLink Bluetooth speaker or Bose Noise Cancelling Headphones 700	Make sure that your speaker or headphones are powered on, within 30 ft (9 m) of the soundbar, and ready to connect to another device. For more information, refer to your product owner's guide.
Soundbar doesn't reconnect to a previously-connected Bose SoundLink Bluetooth speaker	On your speaker, use the product controls to cycle through the product device list until you hear the name for your soundbar. For product-specific instructions, refer to your speaker owner's guide.
Soundbar doesn't reconnect to previously-connected Bose Noise Cancelling Headphones 700	Connect using the Bose Music app. You can access this option from the Settings menu.
Delayed audio from a connected Bose SoundLink Bluetooth speaker or Bose Noise Cancelling Headphones 700	Not all Bose SoundLink Bluetooth speakers can play audio in perfect sync when connected to the soundbar. To check if your product is compatible, visit: worldwide.Bose.com/Support/Groups Install any available software updates for your speaker or headphones. To check for updates, open the appropriate Bose app for your product on your mobile device or visit btu.Bose.com on your computer.

RESET THE SOUNDBAR

Factory reset clears all source, volume, and network settings from the soundbar and returns it to original factory settings.

1. On the remote, press and hold the Volume down button and Play/Pause button for 5 seconds until the light bar pulses white twice then fades to black. The soundbar reboots. When the reset is complete, the light bar glows solid amber.
   
2. To restore the soundbar's network and audio settings:
   1. Launch the Bose Music app on your mobile device and add the soundbar to your network (see "Add the soundbar to an existing account").
   2. If the soundbar is mounted on the wall, adjust audio for wall mounting.

SETUP REFERENCE

CONNECTION OPTIONS

Connect the soundbar to your TV using one of the following connection options:

• Option 1: HDMI ARC (not provided)
• Option 2: Optical

NOTE: Using your TV's HDMI ARC (Audio Return Channel) port allows you to use your TV remote to control the power, volume, and mute functions of the soundbar.

1. On the back of your TV, locate the HDMI IN and Audio OUT (optical) ports.
   NOTE: Your TV port panel may not appear as shown. Look for the shape of the port.
   
2. Choose an audio cable.

CONNECT THE SOUNDBAR TO YOUR TV

After choosing an audio cable, connect the soundbar to your TV.

Option 1: HDMI ARC (not provided)

1. Insert one end of your HDMI cable into your TV's HDMI ARC port.
   NOTE: Make sure you insert the HDMI cable into an HDMI ARC port on your TV, not a standard HDMI port. If your TV doesn't have an HDMI ARC port.
2. Insert the other end of the cable into the HDMI (ARC) port on the soundbar.
   

Option 2: Optical

If your TV doesn't have an HDMI ARC port, use the optical cable to connect the soundbar to your TV.

1. Remove the protective cap from both ends of the optical cable.
   
   
   Inserting the plug with the cap attached can damage the plug and/or the port.
2. Insert one end of the optical cable into your TV's Optical OUT port.
   
   Inserting the plug with the wrong orientation can damage the plug and/or the port.
3. Hold the plug at the other end of the optical cable.
4. Align the plug with the soundbar's OPTICAL IN port and insert the plug carefully.
   
   NOTE: The port has a hinged door that swings inward when inserting the plug.
5. Firmly push the plug into the port until you hear or feel a click.
   

CHECK FOR SOUND

NOTE: To avoid hearing distorted audio, turn off your TV speakers. Refer to your TV owner's guide for more information.

1. Power on your TV.
2. If you are using a cable/satellite box or other secondary source:
   1. Power on this source.
   2. Select the appropriate TV input.
3. Power on the soundbar.
   You hear sound coming from the soundbar.
4. On the soundbar remote, press the Mute button .
   You don't hear sound coming from the TV speakers or soundbar.

NOTE: If you don't hear sound coming from the soundbar or hear sound coming from your TV speakers, see "Troubleshooting".

Documents / Resources

References

• Google Assistant Help
• https://www.amazon.com/usealexa
• AirPlay - Apple
• Customer Support
• App Store - Apple
• Google Play
• Bose Bass Module 700 – Powered Subwoofer
• Bose Bass Module 500 – Powerful, Small Subwoofer
• Customer Support
• Bose Surround Speakers 700 – Wireless Surround Speakers
• Bose Surround Speakers – Wireless Surround Sound Speakers
• Customer Support
• Products that support SimpleSync
• Warranties | Bose
• Product registration
• Customer Support
• Bose Software Updater for: QuietComfort, QuietControl, SoundSport, SoundWear, SoundLink and BOSEbuild products

Download manual

Here you can download full pdf version of manual, it may contain additional safety instructions, warranty information, FCC rules, etc.

Download Bose Smart Soundbar 300 - Bluetooth Wireless Sound Bar for TV Manual