Bose Smart Soundbar 300 Operating Manual page 48

SYMPTOM
Soundbar doesn't connect
to Wi-Fi network
Soundbar doesn't connect
to mobile device
TROUBLESHO OTING TROUBLESHO OTING
SOLUTION
Make sure the soundbar has been set up using the Bose Music
app (see page 16).
In the Bose Music app, select the correct network name and
enter the network password (case-sensitive).
Make sure the soundbar and your mobile device are connected
to the same Wi-Fi network.
If your network information has changed, see page 17.
Enable Wi-Fi on the mobile device you are using for setup.
Close other open applications on your mobile device.
Restart your mobile device and router.
If your router supports both 2.4GHz and 5GHz bands, make
sure both the device (mobile or computer) and soundbar are
connecting to the same band.
NOTE: Give each band a unique name to make sure you're
connecting to the correct band.
Reset the router.
Unplug the power cords for the soundbar and optional bass
module or surround speakers, wait 30 seconds, and firmly plug
them into the AC (mains) outlet. Uninstall the Bose Music app
on your mobile device, reinstall the app, and restart setup.
On the remote, press and hold the Bluetooth button l to make
sure the soundbar is ready to connect.
On your mobile device, make sure Location Services are
turned on.
On your mobile device, turn the Bluetooth feature off and then
on. Delete the soundbar from the Bluetooth list. Connect again
(see page 34).
Connect a different mobile device (see page 34).
Make sure you're using a compatible Bluetooth mobile device.
Delete the soundbar from your mobile device Bluetooth list.
Connect again (see page 34).
Clear the soundbar device list (see page 34). Connect again
(see page 32).
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