Troubleshooting - Smappee Infinity Installation Manual

12. Troubleshooting

General
Problem
The Smappee Infinity does not
switch on.
One or all CT Hubs are not
available in the mobile app
during installation.
No real-time measurements
of the connected CTs.
Smappee Infinity – Installation manual – English
Possible cause
The power cable is connected
incorrectly to the fuse.
Fuse is not switched on.
Gateway is not connected to
port B of the Power Box
Power cable is not correctly
connected to the fuse and
Power Box.
RJ10 cables between CT Hubs
are not connected properly.
CT Hubs are not connected to
port A.
Check the LED blinking rate
on the Power Box. When the
LED is blinking once every
second, there is a
communication error
between the CT Hubs and the
Power Box.
More than 7 CT Hubs are
connected to the Power Box
CT is not connected properly
to the CT Hub.
CT is not closed properly
Possible resolution
Verify that the power cable is connected
according to the connection diagram.
Switch on the fuse.
The gateway and Power Box are to be
interconnected via Port B.
Connect the power cable to the Power
Box according to the installation
instructions.
Check that all required RJ10 cables are
connected and the bus termination plug
is plugged in the free port of the last CT
Hub. A green blinking LED light at a rate
of 1 blink per 3 seconds is visible on
input A of each CT Hub when the
connection is operational.
Check that all CT Hubs have a green
flashing light. 1 blink per 3 seconds.
Connect the CT Hubs chain to port A of
the Power Box.
Check that the CT Hubs are connected to
port A of the Power Box and the Genius
to port B. Carry out a restart by power
cycling the Power Box after connecting
the and gateway to the correct port.
In the case of a custom RJ10 cable, check
the operation of the RJ10 cable and
review the Smappee Bus cable
specification in section 13.
In the app, go to Settings – Your
Smappee monitors – Infinity modules,
Remove the obsolete CT Hub(s).
Check the connector of the CT into the
CT Hub.
Close the CT correctly.
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