VTech I6787 User Manual page 49

Troubleshooting
Problem
Caller ID entries
do not match the
numbers I need to
dial.
The answering system
does not answer after
the correct number of
rings.
The announcement
message is not clear.
The answering system
does not record
message.
The messages on the
answering system are
incomplete.
46
Suggestion
• Although the call log entries you receive are 10 digits, (the area plus the 7-digit number,) in
some areas, you may need to dial only the seven digits, or a 1 plus the seven digits, or a 1
plus the area code plus the seven digits. You can change the number of digits that you dial or
store from the call log. While reviewing the call log, press # repeatedly to display these dialing
options for local and long distance numbers before dialing or saving the telephone number.
• Make sure the answering system is on. When the answering system is on, the red light on the
ANSWER ON/OFF key should be lit.
• If Toll Saver is activated, the number of rings changes to two when there are new messages
waiting (see page 28).
• If the memory is full or if the answering system is off, the system will answer after ten rings.
• In some cases, the answering system be affected by the ringing system used by the local
telephone company.
• When recording the announcement, make sure you speak in a normal tone of voice about nine
inches from the telephone base.
• Make sure there is no background noise (television, music, traffic, etc.) when recording.
• Make sure the answering system is on.
• If a caller leaves a very long message, part of it may be lost when the system disconnects the
call after 90 seconds.
• If the memory on the system becomes full during a message, the system stops recording and
disconnects the call.
• If the caller's voice is very soft, the system may stop recording and disconnect the call.
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