Table of contents Getting started Parts checklist Installation Choose location Install handset battery Connect power to base unit/chargers Connect to phone line Check battery indicator Check for dial tone If you subscribe to DSL service Belt clip (optional) Wall mounting (optional) Handset layout Base unit layout Basic operation...
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Additional information Troubleshooting Maintenance Warranty Important safety instructions FCC, ACTA and IC regulations The RBRC Seal ® Technical specifications Index...
NEED HELP? This manual has all the feature operations and troubleshooting you need to install and operate your new VTech telephone Please take the time to review thoroughly to ensure proper installation of this VTech innovative and feature rich product You can also visit our website at www vtechphones com for...
To purchase replacement battery packs, visit us on the web at www vtechphones com or call VTech Communications, Inc at 1-800 -595-9511 In C a n a d a , c o n t a c t V Te c h...
3 Replace cover by sliding it upwards until it clicks into place 4 Be sure to charge the battery for 16 hours before using your phone www vtechphones com • Use only the provided VTech battery, or equivalent • Place the handset in its base or...
Installation Connect power to base unit/chargers 1 Plug the power adaptor into an electrical outlet not controlled by a wall switch, and the connector • Connect the power into the bottom of the base unit and telephone 2 Choose the location for your charger, and plug its power supply into an electrical outlet line cords to the underside of the base as illustrated...
After the battery is charged, press If not, see the Troubleshooting section near the end of this user’s manual CAUTION: Use only the VTech power supply provided with your telephone or SPEAKER on the handset You should hear a dial tone...
Installation If you subscribe to DSL service If you hear interference during conversations, and/or your caller ID features are not functioning properly, and you subscribe to DSL service from your telephone company, install a noise filter to • If the phone will not be used for the telephone line between the base unit and the telephone line jack Contact your DSL provider to a long period of...
Wall mounting (optional) The wall mount brackets are designed for use on standard wall mount plates only 1 Plug the connector of the base power adaptor to the connector jack at the bottom of the base unit Then plug the adaptor into an electrical outlet. 2 Connect the telephone line cord to the jack at the bottom of the base unit, and the other end to the wall jack 3 Line up the tabs on the wall mount adaptors with the holes at the bottom of the base unit/back of...
Basic operation Handset icons Icon MUTE Handset LEDs Icon Base LEDs Icon IN USE CHARGE Voice mail Description • On when the microphone is muted, see page 14 • On when there are new calls in the call log, see page 22 •...
Handset operation Making calls (or SPEAKER) to use the handset speakerphone feature), • Press then dial the phone number -OR- Dial the phone number first, then press • Press OFF to end your call or place the handset in its base or charger Answering calls •...
Handset operation • Press • Press MUTE/REMOVE to delete the displayed number You’ll hear a confirmation beep. • To exit the redial review list, Press OFF. Mute • During a call, press the MUTE/REMOVE key to disable the microphone The other person on the call will not be able to hear you The screen will display MUTED briefly: •...
Handset operation Intercom (continued) • Press INT, OFF, or place HS1 or HS2 back in the base or charger to end the call If HS2 is out of range, the screen on HS1 will show NO SIGNAL CALL ENDED If HS2 is off, in use or out of range, HS1 will show UNABLE TO CALL TRY AGAIN Call forward An external call can be forwarded or transferred from the...
Handset operation Call transfer • The originating handset (HS1) can transfer an external call to another handset (HS2) by pressing INT The external call is put on hold and the screen will display CALLING OTHER HANDSET • For the FIND HANDSET •...
Telephone directory Your phone can store up to 50 numbers with names in the directory Each directory location can hold up to 32 digits for the number and 16 characters for the name Only one handset can access the directory at a time NOT AVAILABLE AT THIS TIME will be displayed if you try to access the directory when another handset is already using the directory Store a new entry •...
Telephone directory Characters by number Pressing any particular key causes different characters to be displayed in the following order: • If you wish to store a number from redial memory into the directory, press REDIAL/PAUSE then to scroll to the desired redial number from memory Press...
Telephone directory Review/dial from the directory • Press MENU, when DIRECTORY is displayed, press SEL With REVIEW in the first line, press SEL - OR - With the handset in idle, press to enter the directory review mode The first directory entry will be displayed. •...
• Follow the steps in Review/dial from the directory (page 19) to reach the entry to be deleted • Press MUTE/REMOVE to delete the entry. A confirmation tone will sound • The handset will then advance to the next entry, if any www vtechphones com EDIT NAME VTech Com_...
CID records, for example: • After you review all new CID records, the NEW call indicator will be turned off and the screen will show: VTECH 5 MISSED CALLS VTECH www vtechphones com •...
CALL LOG option to scroll through the call log entries www vtechphones com CALL LOG EMPTY >CALL LOG RINGER VOLUME 595-9511 1-595-9511 800-595-9511 1-800-595-9511 EDIT NAME VTech Com_...
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Caller ID • If the CID record does not contain a number, you will be prompted to EDIT NUMBER, and the screen will show: • A confirmation beep will sound and the screen will display: • If both name and number are missing, for example, as in a private listing, the request will be rejected with the message: •...
Caller ID Dial from caller ID • Follow the steps in Review caller ID (page 22) to scroll to the entry to be dialed • To change how the number will be dialed, press # repeatedly The screen will scroll through the dialing options: Press Delete caller ID •...
• When the desired option is shown, press SEL Handset name (preset to VTECH) • You can give each handset its own unique name (such as kitchen or office). The name is shown in the first line when the handset is idle.
Handset settings • From idle (off) mode, press SEL then NAME • Press SEL The display will show the current setting, for • The clear voice mail function only example: cancels the voice • Press DELETE to backspace then enter the desired name mail indicator on NOTE: The characters are entered in the same way as for the the screen of the...
Headset You can use this telephone handsfree when you install any VTech 2 5 mm headset, purchased separately Plug the headset into the jack located on the left side of the handset (under the small rubber flap). Do not force the connection, but make sure the plug fits securely.
Batteries Battery care and performance After the battery is fully charged, you can expect the following performance: • If you repeatedly Operation get a low battery indicator, even While in use (talking) after charging overnight, the While not in use (standby*) battery should be replaced * Handset is off the base unit or charger but not in use...
Additional Information Troubleshooting If you have difficulty operating your phone, the suggestions below should solve the problem. If you still have difficulty after trying these suggestions, call VTech Communications at 1-800-595-9511 In Canada, call VTech Telecommunications Canada Ltd at 1-800-267-7377 Problem Suggestion My phone doesn’t...
Troubleshooting Problem Suggestion I cannot dial out • Make sure you have a dial tone before dialing. The handset may take a second or two to find the base and produce a dial tone This is normal Wait an extra second before dialing •...
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Troubleshooting Problem Suggestion If you subscribe to • If you hear noise during conversations and/or your caller ID features aren’t functioning properly, DSL service install a noise filter to the telephone line between the base unit and the telephone line jack. Contact your DSL provider to obtain a noise filter.
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Troubleshooting Problem Suggestion I hear other calls while • Disconnect your base unit from the telephone jack, and plug in a regular telephone If you using my phone still hear other calls, the problem is probably in your wiring or local service Call your local telephone company My handset does not •...
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Troubleshooting Problem Suggestion My calls fade or cut in • Other electronic products can cause interference with your cordless phone Try installing and out while I’m using your phone as far away from these types of electronic devices as possible: wireless routers, my handset radios, radio towers, pager towers, cell phones, intercoms, room monitors, televisions, personal computers, kitchen appliances and other cordless phones...
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Troubleshooting Problem Suggestion My Caller ID isn’t • Caller ID is a subscription service You must subscribe to this service for this feature to work working on your phone • Your caller must be calling from an area that supports caller ID •...
During the limited warranty period, VTech’s authorized service representative will repair or replace at VTech’s option, without charge, a Materially Defective Product If we repair this product, we may use new or refurbished replacement parts If we choose to replace this product, we may replace it with a new or refurbished product of the same or similar design VTech will return repaired or replacement products to you in working condition VTech will retain defective parts, modules, or equipment Repair or replacement of Product, at VTech’s option, is...
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• If the Product failure is not covered by this limited warranty, or proof of purchase does not meet the terms of this limited warranty, VTech will notify you and will request that you authorize the cost of repair prior to any further repair activity You must pay for the cost of repair and return shipping costs for the repair of Products that are not covered by this limited warranty What must you return with the Product to get warranty service? 1.
Important safety instructions When using your telephone equipment, basic safety precautions should always be followed to reduce the risk of fire, electric shock and injury, including the following: Read and understand all instructions Follow all warnings and instructions marked on the product Unplug this product from the wall outlet before cleaning Do not use liquid or aerosol cleaners Use a damp cloth for cleaning Do not use this product near water (for example, near a bath tub, kitchen sink or swimming pool) Do not place this product on an unstable surface, such as a table, shelf or stand The product may fall, causing serious damage...
This product has been tested and found to comply with the FCC criteria The handset may be safely held against the ear of the user The base unit shall be installed and used such that parts of the user’s body other than the hands are maintained at a distance of approximately 20 cm (8 inches) or more If you choose to use a clipping device, please make sure to only use the supplied VTech belt clip...
® Seal on the nickel-metal-hydride battery indicates that VTech Communications, Inc is voluntarily participating in an industry program to collect and recycle these batteries at the end of their useful lives, when taken out of service within the United States and Canada...
Technical specifications Enhanced 5 8GHz technology–your phone operates on a dual band transmission that combines the best of 5 8GHz and 2 4GHZ technologies, providing enhanced performance over standard cordless telephones Frequency Control Crystal controlled PLL synthesizer Transmit Frequency Base: 5725-5850 MHz Handset: 2400-2483 5 MHz Receive Frequency Base: 2400-2483 5 MHz...
Index Adjust handset volume 13 Answering calls 13 Base LEDs 12 Base unit layout 11 Batteries 28 Belt clip 8 Caller ID 21–24 Caller ID - call waiting ID 21 Characters by number 18 Check battery indicator 7 Check for dial tone 8 Choose location 5 Clear voice mail 26 Conference call 16...
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Index Review/dial from the directory 19 Review caller ID 22 Ringer volume 25 Store a new entry 17 Store caller ID 22 Technical specifications 40 Telephone directory 17–20 The RBRC Seal ® Troubleshooting 29 Voice mail service 16 Volume 13, 25 Wall mounting (optional) 9 Warranty 35 www vtechphones com...
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