Table of contents Getting started Conference call Parts checklist Find Handset Voice mail service Installation Choose location Telephone directory Install handset battery Store a new entry Connect power to base unit/chargers Characters by number Connect to phone line Review/dial from the directory Check battery indicator Edit a directory entry Check for dial tone...
Page 2
Table of contents Troubleshooting Maintenance Warranty Important safety instructions FCC, ACTA and IC regulations The RBRC ® Seal Technical specifications Index...
NEED HELP? This manual has all the feature operations and troubleshooting you need to install and operate your new VTech telephone Please take the time to review thoroughly to ensure proper installation of this VTech innovative and feature rich product You can also visit our website at www vtechphones com for...
1 Align the two holes in the plug with the socket pins, matching cordless telephone system: • Use only the the red and the black connectors, then snap the plug provided VTech 1 Choose a central location for your into place base unit...
Installation Connect power to base unit/chargers 1 Plug the power adaptor into an electrical outlet not controlled by a wall switch, and the connector • Connect the power into the bottom of the base unit and telephone 2 Choose the location for your charger, and plug its power supply into an electrical outlet line cords to the underside of the base as illustrated...
After the battery is charged, press or SPEAKER on the handset You should hear a dial tone If not, see the Troubleshooting section near the end of this user’s manual CAUTION: Use only the VTech power supply provided with your telephone www vtechphones com...
Installation If you subscribe to DSL service If you hear interference during conversations, and/or your caller ID features are not functioning properly, and you subscribe to DSL service from your telephone company, install a noise filter to • If the phone will not be used for the telephone line between the base unit and the telephone line jack Contact your DSL provider to a long period of...
Wall mounting (optional) The wall mount brackets are designed for use on standard wall mount plates only 1 Plug the connector of the base power adaptor to the connector jack at the bottom of the base unit Then plug the adaptor into an electrical outlet. 2 Connect the telephone line cord to the jack at the bottom of the base unit, and the other end to the wall jack 3 Line up the tabs on the wall mount adaptors with the holes at the bottom of the base unit/back of...
Basic operation Handset icons Icon Description MUTE • On when the microphone is muted, see page 14 • On when there are new calls in the call log, see page 22 • On when the handset ringer is muted, see page 25 •...
Handset operation Making calls (or SPEAKER) to use the handset speakerphone feature), • Press • The procedure then dial the phone number to change -OR- the volume is Dial the phone number first, then press (or SPEAKER) the same for •...
Handset operation the end of the redial list is reached, a double beep will sound • Press or SPEAKER to dial the displayed number • Press MUTE/REMOVE to delete the displayed number You’ll hear a confirmation beep. • To exit the redial review list, Press OFF. Mute PHONE 00:00:15...
Handset operation If the destination handset is in use, cannot be reached or turned INTERCOM ENDED off, the display on the originating handset will show UNABLE TO CALL TRY AGAIN Call forward UNABLE TO CALL TRY AGAIN An external call can be forwarded or transferred from one handset (HS1) to another (HS2) •...
Handset operation Call transfer • While on an external call, any system handset (HS1) can transfer the call to another system handset (HS2) by pressing INT The external call is put on hold automatically Then select the handset • For the FIND number to be transferred HANDSET •...
Telephone directory Your phone can store up to 50 numbers with names in the directory Each directory location can hold up to 32 digits for the number and 16 characters for the name Only one handset can access the directory at a time NOT AVAILABLE AT THIS TIME will be displayed if you try to access the •...
Telephone directory Characters by number Pressing any particular key causes different characters to be displayed in the following order: • If you wish to store a number Characters by number of key presses from redial memory into the directory, press ‘...
Telephone directory Review/dial from the directory >DIRECTORY • Press MENU, when DIRECTORY is displayed, press SEL With CALL LOG REVIEW in the first line, press SEL • When reviewing the phonebook, - OR - the second line With the handset in idle, press to enter the directory review mode of the display The first directory entry will be displayed.
Telephone directory • Press SEL EDIT NAME • Press MUTE/REMOVE to backspace and use the digit keys to VTech Com_ enter the correct name • Press SEL. You’ll hear a confirmation tone. Delete a directory entry • Follow the steps in Review/dial from the directory (page 19) to reach the entry to be deleted •...
• As new CID/call waiting ID records are received, your handset VTECH displays will alert you to the new CID records, for example: 5 MISSED CALLS • After you review all new CID records, the NEW call indicator will be...
• If the CID record contains both name and number, the CID will EDIT NAME be stored after pressing SEL VTech Com_ • If the CID record does not contain a name, you will be prompted to EDIT NAME and the screen will show:...
Page 23
Caller ID • If the CID record does not contain a number, you will be EDIT NUMBER prompted to EDIT NUMBER, and the screen will show: 800-595-9511_ • A confirmation beep will sound and the screen will display: SAVED • If both name and number are missing, for example, as in a private listing, the request will be rejected with the message: UNABLE TO SAVE A L R E A D Y...
Caller ID Dial from caller ID • Follow the steps in Review caller ID (page 22) to scroll to the entry to be dialed 595-9511 1-595-9511 • To change how the number will be dialed, press # repeatedly 800-595-9511 The screen will scroll through the dialing options: 1-800-595-9511 Press /FLASH or SPEAKER key to dial the number...
Handset settings Ringer volume • From the idle (off) mode, press SEL then until RINGER VOLUME is shown • The handset will • Press SEL The current ringer volume will be shown: not ring when a call comes in if •...
Handset settings or to HANDSET • From idle (off) mode, press SEL then NAME HANDSET NAME Kitchen_ • Press SEL The display will show the current setting, for • The clear voice mail function only example: cancels the voice • Press DELETE to backspace then enter the desired name mail indicator on NOTE: The characters are entered in the same way as for the the screen of the...
Headset You can use this telephone handsfree when you install • To purchase a any VTech 2 5 mm headset, purchased separately headset, visit us on Plug the headset into the jack located on the left side of the web at www the handset (under the small rubber flap).
Batteries Battery care and performance After the battery is fully charged, you can expect the following performance: • If you repeatedly Operation Operating time get a low battery indicator, even While in use (talking) up to 7 hours after charging overnight, the While not in use (standby*) up to 3 days...
Additional Information Troubleshooting If you have difficulty operating your phone, the suggestions below should solve the problem. If you still have difficulty after trying these suggestions, call VTech Communications at 1-800-595-9511 In Canada, call VTech Telecommunications Canada Ltd at 1-800-267-7377 Problem Suggestion My phone doesn’t...
Page 30
Troubleshooting Problem Suggestion I cannot dial out • Make sure you have a dial tone before dialing. The handset may take a second or two to find the base and produce a dial tone This is normal Wait an extra second before dialing •...
Page 31
Troubleshooting Problem Suggestion If you subscribe to • If you hear noise during conversations and/or your caller ID features aren’t functioning properly, install a noise filter to the telephone line between the base unit and the telephone line jack. Contact DSL service your DSL provider to obtain a noise filter.
Page 32
Troubleshooting Problem Suggestion I hear other calls while • Disconnect your base unit from the telephone jack, and plug in a regular telephone If you using my phone still hear other calls, the problem is probably in your wiring or local service Call your local telephone company My handset does not •...
Page 33
Troubleshooting Problem Suggestion My calls fade or cut in • Other electronic products can cause interference with your cordless phone Try installing and out while I’m using your phone as far away from these types of electronic devices as possible: wireless routers, my handset radios, radio towers, pager towers, cell phones, intercoms, room monitors, televisions, personal computers, kitchen appliances and other cordless phones...
Page 34
Troubleshooting Problem Suggestion My Caller ID isn’t • Caller ID is a subscription service You must subscribe to this service for this feature to work working on your phone • Your caller must be calling from an area that supports caller ID •...
During the limited warranty period, VTech’s authorized service representative will repair or replace at VTech’s option, without charge, a Materially Defective Product If we repair this product, we may use new or refurbished replacement parts If we choose to replace this product, we may replace it with a new or refurbished product of the same or similar design VTech will return repaired or replacement products to you in working condition VTech will retain defective parts, modules, or equipment Repair or replacement of Product, at VTech’s option, is...
Page 36
• If the Product failure is not covered by this limited warranty, or proof of purchase does not meet the terms of this limited warranty, VTech will notify you and will request that you authorize the cost of repair prior to any further repair activity You must pay for the cost of repair and return shipping costs for the repair of Products that are not covered by this limited warranty What must you return with the Product to get warranty service? 1.
Important safety instructions When using your telephone equipment, basic safety precautions should always be followed to reduce the risk of fire, electric shock and injury, including the following: Read and understand all instructions Follow all warnings and instructions marked on the product Unplug this product from the wall outlet before cleaning Do not use liquid or aerosol cleaners Use a damp cloth for cleaning Do not use this product near water (for example, near a bath tub, kitchen sink or swimming pool) Do not place this product on an unstable surface, such as a table, shelf or stand The product may fall, causing serious damage...
This product has been tested and found to comply with the FCC criteria The handset may be safely held against the ear of the user The base unit shall be installed and used such that parts of the user’s body other than the hands are maintained at a distance of approximately 20 cm (8 inches) or more If you choose to use a clipping device, please make sure to only use the supplied VTech belt clip...
® Seal on the nickel-metal-hydride battery indicates that VTech Communications, Inc is voluntarily participating in an industry program to collect and recycle these batteries at the end of their useful lives, when taken out of service within the United States and Canada...
Technical specifications Enhanced 5 8GHz technology–your phone operates on a dual band transmission that combines the best of 5 8GHz and 2 4GHz technologies, providing enhanced performance over standard cordless telephones Frequency Control Crystal controlled PLL synthesizer Transmit Frequency Base: 5725-5850 MHz Handset: 2400-2483 5 MHz Receive Frequency Base: 2400-2483 5 MHz...
Index Dial from caller ID 24 Installing handset battery 5 Directory 17 Internet 9 Adjust handset volume 13 DSL (internet) 9 Answering calls 13 Key tone 25 Edit a directory entry 19 Base LEDs 12 Base unit layout 11 Language 26 Batteries 28 FCC, ACTA and IC regulations 38 Belt clip 8...
Page 42
Index Store a new entry 17 Store caller ID 22 Technical specifications 40 Telephone directory 17–20 The RBRC ® Seal Troubleshooting 29 Voice mail service 16 Volume 13, 25 Wall mounting (optional) 9 Warranty 35 www vtechphones com...