VTech DS6121-2 User Manual page 62

Troubleshooting
Problem
I hear noise on the
cordless handset, and
none of the keys or
buttons works.
My caller ID features are
not working properly.
The system does
not receive caller ID
or the system does
not display caller ID
during call waiting.
58
Suggestion
• Make sure the telephone line cord is plugged in securely.
• Caller ID is a subscription service. You must subscribe to this service from your local telephone
company for this feature to work on your telephone.
• The caller may not be calling from an area which supports caller ID.
• Both you and the caller's telephone companies must use equipment which are compatible
with the caller ID service.
• The caller ID information will be displayed after the first or second ring. Caller ID data may not
be displayed on your phone if you answer a call at or before the second ring. This would also
apply to an answering device that answers the call at or before the second ring.
• If you subscribe to DSL service, install a DSL filter to the telephone line between the telephone
base and the telephone line jack. Contact your DSL service provider for filter information.
• Make sure you subscribe to caller ID with call waiting features provided by the local telephone
company.
• The caller may not be calling from an area which supports caller ID.
• Both you and the caller's telephone companies must use equipment which are compatible
with caller ID service.
• Caller ID data may not be displayed on your phone if you answer a call at or before the second ring.
This would also apply to an answering device that answers the call at or before the second ring.
• If you subscribe to DSL service, install a DSL filter to the telephone line between the telephone
base and the telephone line jack. Contact your DSL service provider for filter information.
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