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8 Troubleshooting
8.1 Troubleshooting Check List
No Video
1. Verify that the power to the camera is on.
2. Verify that the frame grabber is operating properly.
3. Verify that the interface cable is securely attached to the camera.
4. Verify the interface cable continuity on each pin.
5. Make sure that the required control signals for the camera mode selected
are present.
Intermittent Video
1. Verify that all interface cable connections are securely attached.
Blurry Video
1. Make sure that the camera has been properly focused as described in
section 6.3.
2. Make sure that the lens is clean.
3. Make sure that there is adequate illumination.
Operating Mode Does Not Change
1. Power down and restart the camera for mode changes to take effect.
8.2 RMA (Return Material Authorization)
Products returned for repair, warranty or non-warranty, must be assigned by a
PerkinElmer technical support representative a RMA (Return Material
Authorization) number. The customer is to provide a description of the problem
and include a model number and serial number with the item to be returned.
PerkinElmer™ ™ Optoelectronics
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