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TROUBLESHOOTING
Problem
"Add Water"
indicator is on.
"Ice Full"
indicator is on.
Ice cubes stick
together.
Ice is full but the
light is off.
Ice making cycle
is normal but
there is no ice.
NOTE: Certain noises are normal when operating this ice maker: a clicking
sound when the machine is turned on or off, a bubbling, gurgling, or knocking
sound when refrigerant is circulating through the pipes, or a loud clink sound
when ice cubes are dropped into the basket.
Possible Causes
Water level is low.
The ice basket is full.
The ice sensor is broken.
The ice scoop is stuck.
The ice making cycle is too
long.
Part of the evaporator rods
in the ice box are too large.
The water temperature in
the inner tank is too high.
The location of the ice
maker is too close to a light
source and it affects the
infrared detection.
Ambient temperature or
water temperature is too
high.
Refrigerant liquid leakage.
The pipe in the cooling
system is blocked.
newair.com
12
Solution
Turn unit OFF, fill the water
tank, and turn unit ON
again.
Remove ice from the
basket.
Turn unit OFF and ON again
to see if ice production
restarts. If not, contact
customer service.
Check if ice scoop is
blocking the sensor, if it is,
remove and rearrange.
Stop the ice maker and
restart when the current
ice blocks melt and fall off.
Turn the unit back on.
Change the water in the
reservoir.
Use colder water to fill the
tank.
Move the ice maker near a
darker location.
Try to keep the ice maker
out of heat near 90 degrees
and fill the tank with cold
water.
Contact customer service.
Contact customer service.
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