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COOLING/ICE & WATER
Problem
Food is freezing
in the refrigerator
compartment.
Frost or ice crystals
form on frozen food
(outside of package).
Refrigerator or
Freezer section is too
cold.
Frost or ice crystals
on frozen food
(inside of sealed
package).
Icemaker is not
making enough ice.
Possible Causes
Food with high water content was
placed near an air vent.
Refrigerator temperature control is
set incorrectly.
Refrigerator is installed in a cold
location.
Door is opened frequently or for long
periods of time.
Door is not closing properly.
Incorrect temperature control settings. If the temperature is too cold, adjust the control one
Condensation from food with a high
water content has frozen inside of the
food package.
Food has been left in the freezer for
a long period of time.
Demand exceeds ice storage
capacity.
House water supply is not connected,
valve is not turned on fully, or valve is
clogged.
Water lter has been exhausted.
Low house water supply pressure.
Reverse Osmosis ltration system is
used.
Tubing connecting refrigerator to
house supply valve is kinked.
Rearrange items with high water content away from
air vents.
If the temperature is too cold, adjust the control one
increment at a time and wait for the temperature to
stabilize. Refer to the Setting the Controls section for
more information.
When the refrigerator is operated in temperature
below 41°F (5°C), food can freeze in the refrigerator
compartment. The refrigerator should not be operated
in temperature below 55°F (13°C).
When the doors are opened often or for long periods
of time, warm, humid air enters the compartment. This
raises the temperature and moisture level within the
compartment. Increased moisture will lead to frost
and condensation. To lessen the e ect, reduce the
frequency and duration of door openings.
Refer to the Doors will not close correctly or pop
open section in the Troubleshooting section.
increment at a time and wait for the temperature to
stabilize. Refer to the Setting the Controls section for
more information.
This is normal for food items with a high water
content.
Do not store food items with high water content in the
freezer for a long period of time.
The icemaker will produce approximately 70-182
cubes in a 24 hour period.
Connect the refrigerator to a cold water supply with
adequate pressure and turn the water shuto valve
fully open.
If the problem persists, it may be necessary to contact
a plumber.
It is recommended that you replace the water lter:
Approximately every six months.
When the water lter indicator turns on.
When the water dispenser output decreases.
When the ice cubes are smaller than normal.
The water pressure must be between 20 and 120 psi
on models without a water lter and between 40 and
120 psi on models with a water lter.
If the problem persists, it may be necessary to contact
a plumber or install a booster pump to compensate
for the low pressure.
Reverse osmosis ltration systems can reduce the
water pressure below the minimum amount and result
in icemaker issues. (Refer to Water Pressure section.)
The tubing can kink when the refrigerator is moved
during installation or cleaning resulting in reduced
water ow. Straighten or repair the water supply line
and arrange it to prevent future kinks.
43
TROUBLESHOOTING GUIDE
Solutions
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