Troubleshooting - DM Industries Portable Spa Owner's Manual

I. RESETTING YOUR SPA
The first step to take to troubleshoot your spa is
to reboot its electronic system. Like your PC at
home, your spa electronics could get corrupted
by electrical surges or other interference resulting
in improper operations.
service, please reset or reboot your spa to see if
the malfunction disappears. To properly reset
your spa, unplug the GFCI and plug it back after
5 full minutes. Then press and hold down the
"UP" arrow button for 5 seconds.
display will show 12:00PM
release the "UP" button, the temperature will be
reset to 102ºF, indicating a successful system
reset.
II. PUMP WILL NOT OPERATE AND TOP
SIDE L.E.D. DISPLAY IS OFF
Cause:
There is no power to the spa.
Solution:
Check GFCI as outlined in
page 8.
1. If the GFCI tests
Center for assistance and mention code
"GFCI-1".
2. If the GFCI is inoperative, unplug the
GFCI and test the electrical outlet using a
110v appliance such as a lamp or hair
dryer.
a. If the appliance does not operate, your
main panel circuit breaker has tripped.
Reset it.
Note: If your breaker trips
make sure your spa is not connected to
an extension cord or that the electrical
circuit your outlet is on does not have a
major appliance connected to it. Poor
household wiring and/or bad connection
can cause low voltage and trip your circuit
breaker. Make sure you have at least
110V at the outlet when the spa operate
with the heater on. You might have to
move your spa to connect it to a different
outlet or ask a licensed electrician to run
a dedicated circuit for it.

TROUBLESHOOTING

Before you call for
The topside
as soon as you
"Testing GFCI"
properly, call the Service
frequently,
We suggest you spray the equipment
system once every 2 months with WD-
40, a silicone spray that is very helpful in
protecting the equipment and electrical
box from rust and moisture intrusion.
b. If the appliance operates, the GFCI
is defective. DO
Call the Service Center for assistance and
mention the code
III. PUMP WILL NOT OPERATE AND TOP
SIDE L.E.D. DISPLAY IS ON
Cause:
Your system software could have been corrupted
by electrical noise, spike or interference.
Solution:
Unplug the GFCI and plug it back in after 3-5 full
minutes. Then press and hold down the "UP"
arrow button for 5 seconds to reboot the system.
The topside display will show 12:00PM as soon
as you release the "UP"
will be reset to 102F.
If the pump operates properly, set your desired
water temperature and current time as outline in
"Setting Time and Temperature" on page 8-9. If
the pump does not operate and the topside is
operative (pressing "PROG"
time and temperature back and forth), the pump
could have overheated and shut down. Wait a
couple of hours for it to cool down. If the pump
does not become operative within 4 hours, call
the Service Center for assistance and mention
the code "PUMP-1".
IV. GFCI TRIPS WHEN TRYING TO OPERATE
THE SPA DO NOT USE THE SPA.
Call Service Center for assistance and mention
code "GFCI-0"
PAGE 20
NOT USE YOUR SPA.
"GFCI-2".
button. The temperature
button will switch