Table of Contents
Troubleshooting
Related Manuals for DM Industries Portable Spa
Summary of Contents for DM Industries Portable Spa
- Page 1 “The VOYAGER VOYAGER CUSTOMER CUSTOMER SERVICE SERVICE 877-240-9457 877-240-9457 M-F 8 M-F 8 MIAMI FLORIDA Ultimate Portable Spa” Important Operating Instructions Please Read OWNERS OWNERS MANUAL MANUAL to 5 EST to 5 EST Voyager Manual 03-0509 Rev.1...
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Page 2: Table Of Contents
GENERAL INFORMATION • Owner's Record and Service Information...1 • Important Safety Instructions...2-3 • Manufacturer's Do's and Don'ts...3 SET UP AND INSTALLATION • Site Selection...4 • Electrical Requirements and Installation ...4 • Packing List ...4 • Part Identification Diagram...5 • Assembly Instructions...6-7 •... -
Page 3: Owner's Record And Service Information
Thank you for the purchase of your new Voyager spa. You are now the owner of the most portable and comfortable spa made. The Voyager spa has been designed to be simple to own and operate. With a little care, it will give you many years of economical, trouble free use. -
Page 4: Important Safety Instructions
IMPORTANT SAFETY INSTRUCTIONS When installing and using this electrical equipment, basic safety precautions should always be followed, including the following: READ AND FOLLOW ALL INSTRUCTIONS. 2. WARNING - To reduce the risk of injury. Do not permit children to use this product unless they are closely supervised at all times. -
Page 5: Manufacturer's Do's And Don'ts
HYPERTHERMIA. The causes, symptoms, and effects of hyperthermia may be described as follows: Hyperthermia occurs when the internal temperature of the body reaches a level several degrees above the normal body temperature of 98.6 degrees F. The symptoms of hyperthermia include dizziness, fainting, drowsiness, lethargy, and an increase in the internal temperature of the body. -
Page 6: Set Up And Installation
SET UP AND INSTALLATION SITE SELECTION Your Voyager spa is completely self-contained. It can be set up on a patio, deck, and indoor with special consideration. Structure: The Voyager spa should always be placed on a structurally strong, relatively smooth and level surface. -
Page 7: Part Identification Diagram
PART IDENTIFICATION DIAGRAM Therapy Module (side view) Therapy Module (front view) 3. Spa 4. Spa Cover 5. Correct Outlet Types: Outlet A—15 Amp 115 Volt Outlet B—20 Amp 115 Volt DIGITAL TOP SIDE CONTROL PANEL DEEP EURO CLUSTER MASSAGE JETS DIRECTIONAL DEEP MASSAGE JET FILTER... -
Page 8: Assembly Instructions
PLACE BOTTOM PAD Please see SITE SELECTION: Structure STRETCH OUT LINER. SET UP WALLS and install locking pins. INSTALL THE LINER Note that the liner has a patterned side. Place the liner so that the patterned side faces the inside of the spa . b) Note that the therapy module, the liner seam, the belt spindles, and the seat with the punched hole, need to be aligned for the therapy module to cover the seam and the belt spindles and for... - Page 9 7. INSTALL THE BOTTOM BELT with the top one. IMPORTANT: INTERLOCKING PINS DESIGNED TO SUPPORT THE WEIGHT OF THE WATER OVER EXTENDED PERIODS OF TIME. THE BANDS MUST BE INSTALLED TO PROVIDE THE STRUCTURAL AND LOAD SUPPORT TO THE SPA WALLS. FAILURE TO INSTALL THE BELTS COULD CAUSE TEARING AT THE WALL HINGES AND WILL VOID THE WARRANTY.
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Page 10: Cover Installation
COVER INSTALLATION 1. Inflate cover with air pump provided. Do not over inflate. Place cover on filled spa. Be sure it is correctly positioned. Position the tie-down hardware on the side of the spa so that they are easily reached by the cover tie-down straps. -
Page 11: Step Assembly Instructions
STEP ASSEMBLY INSTRUCTIONS (Optional Accessory) Parts Check List: (2) Side Panels (2) Step Treads (one curved, one straight) (1) Strip of Foam Squares USING SHARP KNIFE, two locking wedges off the ends of the steps and save. (see figure 1). LAY ONE OF THE SIDE PANELS DOWN. -
Page 12: Operation
CON NECTI NG TH E PU M P SUCTION LI NE IMPORTANT TIGHTEN UNIONS BEFORE INSTALLING UNIT INTO SPA UNION "O"-RING TIED TO PIPE FOR SHIPPING ONLY SUCTION PUMP PIPE REMOVE O-RING TIED TO PIPE FOR SHIPPING AND INSTALL THE "O"-RING INTO THE GROOVE ON THE UNION OF THE SUCTION PIPE UNION. -
Page 13: Displaying Time And Temperature
1. Push the TEST button on the RESET button will trip out, the indicator window will turn white and the top side digital control LED display will go out. If this does not happen, VOYAGER. CALL DM INDUSTRIES LTD'S SERVICE CENTER FOR ASSISTANCE. If the GFCI tests properly, firmly push the RESET button back into place. -
Page 14: Filtration Cycles
E. Filtration Cycles Your spa digital control has an electronic timer that has been pre-programmed to automatically run the filtration low speed pump 3 hours twice a day for a total of 6 hours, from 8am to 11am, and from 4pm to 7pm. -
Page 15: Memory
SAFETY FEATURES Freeze Protection If the temperature in the spa plumbing falls below 50 degrees Fahrenheit (10 degrees celsius), the water pump will turn on low speed and run for one minute. After one minute, if the water is still at 50 F, the heater will turn on and raise the temperature 10 Degrees. -
Page 16: Draining And Disassembling Your Spa
Caution must be used with the latter approach. In the event of electrical power interruption, regardless of the cause, the heater and pump will stop operating and freeze protection will possibly resulting in freeze damage to the Therapy Module. Draining and Disassembling your Spa Empty and clean your Voyager spa every 2 to 3 months. -
Page 17: Water Maintenance
Water treatment is an important factor in the enjoyment of your Voyager. Proper water sanitation is essential for the health of your friends, family as well as permitting years of trouble-free use of your spa. The most common water chemistry problems that can damage your spa liner are: 1. -
Page 18: Balancing The Spa Water
3 DAY A WEEK SPA CARE PROGRAM MONDAY 1. TEST THE WATER USING “3-WAY SPA WATER TEST STRIPS”. 2. Adjust pH and total alkalinity - Refer to pH and total alkalinity on label of “PH-UP” and “PH- DOWN”. 3. Maintain 1.0 to 3.0 ppm Bromine or free Chlorine. -
Page 19: Water Maintenance Do's And Don'ts
WATER MAINTENANCE DO’S AND DON’TS DO Add all chemicals slowly with the hydro jets operating in high speed. DO Use care when handling chemicals. DO Store granulated chlorine in a cool, dry place to maintain the chlorine’s freshness. Granulated chlorine will degrade if stored improperly or for a long period of time. -
Page 20: Spa Water Troubleshooting
SYMPTOM PROBABLE CAUSE Cloudy Water Inadequate Excessive oils/organic matter Improper sanitation High pH and/or high alkalinity Suspended particles/organic matter Overused or old water Water Odor Excessive organics /too many chloramines/ bromamines - insufficient free available chlorine Improper sanitation Low pH Chlorine Odor Too many chloramines-insufficient free available chlorine... - Page 21 SYMPTOM PROBABLE CAUSE Algae High pH Low free chlorine/bromine Eye Irritation Low pH Insufficient free available chlorine/bromine Skin Irritation/Rash Unsanitary/polluted water Chlorine/bromine level too high (above 5ppm FAC) Stains pH or total alkalinity too low High iron or copper in water source Scale Too much calcium dissolved in water-pH...
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Page 22: Troubleshooting
RESETTING YOUR SPA The first step to take to troubleshoot your spa is to reboot its electronic system. Like your PC at home, your spa electronics could get corrupted by electrical surges or other interference resulting in improper operations. Before you call for service, please reset or reboot your spa to see if the malfunction disappears. - Page 23 V. SPA WILL NOT HEAT TO DESIRED TEMPERATURE NOTE that the pump needs to be operating on LOW SPEED for the heater to come on. If the pump does not operate, refer to items I and II. 1. Pump operates on low speed and there are no diagnostic messages shown on the display.
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Page 24: Service Center Information
VII. LACK OF PRESSURE AT ONE OR SEVERAL OF THE JETS Cause: Jet(s) could be closed. Solution: Open jet(s). The flow of the jets is controlled by the jet finger ring. Adjust the ring to direct the water to the desired jets. See instructions on page 12. -
Page 25: Diagnostic Specification Messages
Flow Protection - will automatically turn off the heater to prevent overheating. The display will show "FLO", indicating a flow restriction caused by a clogged filter or pump of in the pressure switch or a defective pump motor. Refer to the Trouble Shooting Chart. If you cannot pinpoint the cause, Call the Service Center for assistance. -
Page 26: Specifications
Capacity Seating Water (average fill) Outside Dimensions Inside Dimensions Overall Height Water Depth (average fill) Therapy Module Number of Jets Directional Turbo Whirlpool Pump Heater Digital Control Filter Module Rating Weights Spa complete dry 1 each, Box A: Therapy Unit 3 each, Boxes B: Wall (2 walls/box) 3 each, Boxes C: Seat (2 seats/box) 1 Box accessory parts:... -
Page 27: Optional Accessories
OPTIONAL ACCESSORIES To purchase these optional accessories, contact your local dealer or call Service Center 305.908.8187 E-mail us at voyager@dmindustries.com. STEPS Two slip resistant treads for easy entry. Made of the same material as your Voyager Spa. REPOSITIONAL HEADREST For extra head and neck support. -
Page 28: Instructions
VOYAGER PACK REMOVAL INSTRUCTIONS: If at anytime during the life of your Voyager unit, it is found necessary to repair the control sys- tem, by following the steps below, the system can easily be removed and brought to a service center. - Page 29 FIG. A 5. Three different assemblies can be removed for service. a. The control system including the control panel. (FIG. A) b. The pump assembly. ( FIG B ) c. The entire equipment assembly (Control System and Pump Assembly) REMOVAL OF THE CONTROL SYSTEM Lift the topside control pad from the cowling by prying it up and feed through the opening under it into the therapy...
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Page 30: Part Numbers / Diagram
Pump / Motor Split Nut (2) 420431 411054 Wet End 423013 Heater 411093 Heater Sensor 451126 Wet End 423013 Power Cord 460904 Therapy Module 615100 Heater Sensor 451126 Pack 469583 Box Only 467587 Box/Heater 468596 Water Temp Sensor Part No. LX-LW500 Motor 422102 Box Only... -
Page 31: Warranty
LIMITED REPLACEMENT WARRANTY DM Industries Ltd warrants the VOYAGER SPA to be free of defects in material and workmanship from the periods indicated below from the date of purchase. Component Warranted for Wall Sections ....3 Years Seats. -
Page 32: Maintenance Log
Maintenance Log Use this page to keep a record of when you _____________________________________________________ _____________________________________________________ _____________________________________________________ _____________________________________________________ _____________________________________________________ _____________________________________________________ _____________________________________________________ _____________________________________________________ _____________________________________________________ _____________________________________________________ _____________________________________________________ _____________________________________________________ _____________________________________________________ _____________________________________________________ _____________________________________________________ _____________________________________________________ _____________________________________________________ _____________________________________________________ _____________________________________________________ _____________________________________________________ _____________________________________________________ _____________________________________________________ perform any maintenance on your spa. PAGE 30... - Page 33 DM Industries Ltd.'s Service Center Toll Free at (877) 240-9457 (305) 908-8187 Fax: (305) 685-9794 or e-mail us at voyager@dmindustries.com Attn: Voyager Service Center © 2003 DM Industries, Ltd., 2320 Northwest 147th Street, Miami, Florida 33054 VOY03-0509...