Troubleshooting - Samsung VR20T6001M Series User Manual

Troubleshooting

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The unit does not turn on.
• The battery may not be charged.
• Recharge the battery fully and start the main unit again.
The main unit does not charge.
• Check if the power adapter is correctly connected.
Remote control does not work.
• Check if the main unit is turned on.
• Replace the remote control batteries with new ones.
• The remote control does not operate while the main unit is recharging.
• Check that the main unit is within range of the remote control (16 ft/5 m).
The main unit does not work.
• Check if the main unit is powered on.
• Press the Operation button for 2 sec. And check if it is turned on.
• Check battery level or errors through the LED lamp.
The movement of the main unit is abnormal during cleaning.
• Clean up the sensor windows. (refer to 12p)
• Check if the mops are properly attached on the mop kits.
Driving or cleaning force is weak.
• Check if the water supply mop kit or the mops are installed correctly. (refer to pg 8)
• The product may get slower or the cleaning performance may decrease if the mops are too
wet. In this case, wring the mops and restart the cleaning.
• Check if foreign substances like a long string are caught in the water supply mop kit or mop
guide kit.
• Firmly tighten the screw of the mop guide kit on the bottom of the main unit. (refer to pg 8)
• The main unit is made to be operated in the home (floor) environments.
The operational noise is louder than normal.
• Check if any foreign substances are caught in the rotating plate of the main unit.
• Loose screw of the rotating plate may cause noise.
The operating time is short.
• Charge the battery until it is full.
• If the battery is completely discharged, operating time of the main unit may be shortened.
• Check if the LED lamp blinks red while charging.
• The LED lamp blinking red may be a sign indicating that battery is abnormal, so turn off and
unplug the main unit. Then, contact a local Samsung service center.