Troubleshooting - Samsung SU10F40 Series User Manual

Troubleshooting

Check this list of problems and possible solutions before bringing your vacuum to a service
center.
PROBLEM
Vacuum won't run.
Suction Motor does
not start.
Thermal protector
activated.
Brush Motor does not
start.
Vacuum won't pick up
or low suction.
Dust escaping from
the vacuum.
Cleaner tools won't
pick-up.
The sky blue button
won't return to
position after being
pushed.
SOLUTION
• Check the electrical plug. Make sure it is fully plugged in.
• Press the Power on/off button.
• Reset overload protector.
• Allow the vacuum to cool.
• Check the brush ON/OFF button.
• Cut hair or string off the brush.
• Reset the overload protector.
• Empty the dust bin.
• Clean the filter and confirm that the filter assembly is positioned
properly.
• Check the hose connection or flow path.
• Empty the dust bin.
• Clean the pre-motor filters.
• Clean or replace the exhaust filter.
• Confirm that the filter assembly is positioned properly.
• Check inlets, pipe, and dust bin for obstructions.
Remove obstruction.
• Empty the dust bin.
• Remove and clean the filters.
• Confirm that the dust bin is locked properly.
• Check the diverter and Push the sky blue button 2~3times to
check if it works properly. (page26)
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