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46
46
6. 6.2
2
Ge
Gene
None of the lights light up (Thomson Gateway does not work)
None of the lights light
Make sure that:
Make sure that:
The Thomson Gateway is plugged into a power socket
The Thomson Gateway is plugged into a power socket outlet.
Y Y ou are using
ou are using the correct power supply
The Thomson Gateway is turned on via the
The Thomson Gateway is turned on via the push button or rocker switch on the
The Broadband LED does not light up
The Broadband LED does not light up
Make sure that:
Make sure that:
The DSL cable is correctly connected. For more information, see
The DSL cable is
The DSL service is enabled on your telephone line. For more information, contact your Internet Service
The DSL service is enabled on
Provider.
Provider.
The Internet LED does not light up
The Internet LED does not light up
Make sure that your user
Make sure that your user name and password are correct.
Proceed as follows:
Proceed as follows:
1
1
Browse to the
Browse to the Thomson Gateway GUI
2
2
On the Broadband
On the
3
3
Under Internet
Under
4
4
Check your user name
Check your user name
5
5
Re-enter your password.
Re-enter your password.
6
6
Click
Click Connect
Thomson Gateway unreachable
Thomson Gateway unreachable
If your Thomson Gateway cannot be reached, you might consider a hardware reset as described in
If your Thomson Gateway cannot be reached, you might consider a hardware reset as described in "6.
to Factory
to Factory
Poor Thomson Gateway performance
Poor Thomson Gateway performance
Make sure that the Thomson Gateway is
Make sure that the Thomson Gateway is installed and configured as instructed in
or as
or as instructed by the Service
instructed by the Service Provider
nera ral
l
Thom
Th
omso son
n
up (Thomson Gateway does not work)
the correct power supply for your Thomson Gateway device.
The power requirements for your Thomson Gateway are clearly indicated on the identification
The power requirements for your Thomson Gateway are clearly indicated on the identification
label of the Thomson Gateway. Only use the power adaptor supplied with your Thomson
label of the Thomson Gateway. Only use the
Gateway.
Gateway.
correctly connected. For more information, see "1.2
your telephone line. For more information, contact your Internet Service
name and password are correct.
Thomson Gateway
Broadband menu, click
menu, click Internet Services
Internet Services . .
Internet , click
, click View More
View More . .
Connect . .
Defaults"
Defaults"
on page
on page
50. .
50
Provider. .
Gate tewa
Ga
way
y
T
T
ro roub
uble lesh shoo
outlet.
for your Thomson Gateway device.
power adaptor supplied with your Thomson
push button or rocker switch on the back panel.
GUI. .
installed and configured as instructed in "1
E-DOC-C
E-DOC-CTC-20090
TC-20090708-0001
6
6
Troubleshooting
Troubleshooting
ooti ting
ng
back panel.
"1.2
Installing
Installing you
your Thom
r
Thomson Gatew
son
"1
Instal
Ins
tallat
lation
ion" on page
708-0001
v1.0
v1.0
Gateway"
ay". .
"6.5
5
Reset
Res
et
" on page
3
3
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