Table of Contents
Advertisement
E-DOC-
E-DOC-CTC-2009
CTC-20090708-000
0708-0001
6
6
Troubleshooting
Troubleshooting
6
6
.
.
1
1
S
S
e
e
The Setup CD does not start automatically
The Setup CD does not start automatically
If your computer runs:
If your computer runs:
Microsoft Windows:
Microsoft Windows:
1
1
Click the Windows Start
Click the Windows
2
2
Click Run
Click
3
3
In the Open
In the
CD- or DVD-ROM drive.
CD- or DVD-ROM drive.
Mac OS X:
Mac OS X:
1
1
On your desktop, double-click the CD icon.
On your desktop, double-click the CD icon.
2
2
Double-click
Double-click Menu
Your Thomson Gateway has not been found
Your Thomson Gateway has not been found
If you see this error during setup, make sure that:
If you see this
The Thomson Gateway is turned on and fully
The Thomson Gateway is turned on and fully initialized.
Y Y our computer has a valid IP
our computer has a valid IP address, that is any address
help of your operating system.
help of your operating system.
No dedicated firewall device or router is placed
No dedicated firewall device or router is placed between your computer and the Thomson Gateway.
No personal network security software
No personal network security software (for example firewall software) is
Y Y our computer is correctly
our computer is correctly connected to the Thomson Gateway.
1
v1.0
v1.0
t
t
u
u
p
p
T
T
r
r
o
o
u
u
b
b
l
l
e
e
s
s
h
h
o
o
o
o
Start button.
button.
Run . .
Open field, type the following path:
field, type the following path: D:\Setup.exe
Menu . .
error during setup, make sure that:
address, that is any address but 0.0.0.0. For more information, consult the
connected to the Thomson Gateway.
t
t
i
i
n
n
g
g
D:\Setup.exe , where D stands for the
, where D stands for the drive letter of your
initialized.
but 0.0.0.0. For more information, consult the
between your computer and the Thomson Gateway.
(for example firewall software) is running on your computer.
drive letter of your
running on your computer.
45
45
Hide quick links:
Advertisement
Table of Contents
