i-SENS VetMate User Manual page 22

Message What It Means
The blood sample
has abnormally
high viscosity or
insufficient volume
A non-VetMate test
strip was used.
Test strip was not
inserted properly.
There is a problem
with the meter.
40 www.i-sens.com
What To Do
Repeat the test with a
new test strip.
Repeat the test with a
VetMate test strip.
Gently push the test
strip into the test strip
port with the contact
bars facing upwards
until the meter beeps.
Do not use the meter.
Contact Customer
Service at 1-800-429-
5001 Mon–Sat, 9 am–
9 pm EST.
Message What It Means
An electronic error
occurred during the
test.
Note: If the error messages persist, contact Customer Service:
1-800-429-5001 Mon–Sat, 9 am–9 pm EST. At all other times or
in case of emergency, contact your veterinarian/veterinary
surgeon or emergency veterinary response.
What To Do
Repeat the test with a
new test strip. If the
error message
persists, contact
Customer Service at
1-800-429-5001
Mon–Sat, 9 am–9 pm
EST.
www.i-sens.com 41