Digital Watchdog MEGApix DWC-MV85WiAT User Manual page 84

Appendix
FAQ
1. My POWER light is not on?
Power is not being supplied to the unit. Please use the
power supply shipped with the unit and verify that a
power source is active from the attached power outlet
used to connect the adapter. You can test this by plugging
in any other electrical device and verify its operation. After
using the power supply shipped with the product, checking
the power source, and reinserting the power connector
into the IP Camera, please call our Support Center.
The power supply may be defective.
and back on again, wait 1 minute, if the ACTIVE light still
factory default (THIS WILL DELETE ANY CONFIGURATION
AND SET THE UNIT TO THE FACTORY DEFAULTS).
Power on the unit and insert the end of a paper clip into
the small recessed opening on the back of the unit. Use
the clip to press the button located within that opening.
Verify the cable connection. 99% of the time the cable's
connection to the unit is causing this problem. Try using a
connection only). Try reinserting the cable, if this still
doesn't solve the problem call our Support Center.
4. I can access the video server on my LAN, but not from the
Internet.
Verify that your router (if applicable) has port forwarding
verify correct serial number. Firewall issues may prevent
user access.
5. How do I open an MS-DOS or Command Prompt?
Start > (All) Programs > Accessories > Command Prompt
were automatically detected?
1) Open a Command Prompt
3) Near the end of the information supplied, should be
your current IP address, subnet mask, default gateway
and DNS servers
7. I can't connect!!
In the case of a connection failure.
Modem Reboot > Modem Reboot Finished > Router
Reboot > Router Reboot Finished > IP Camera Reboot
> IP Camera Reboot Finish > Verify DDNS and IP Camera
connection, if applicable.
8. How do I "PING" an IP address?
1) Open an MS-DOS (or Command) prompt
2) At the prompt type - "ping xxx.xxx.xxx.xxx" (without the
quotes and replace the "x" s with an IP address)
3) Press Enter
9. I'm accessing my video server remotely over the Internet
and the video stream is choppy, is this normal?
Yes. The frames per second received remotely are
determined by your bandwidth capabilities both at
your site where the IP Camera is installed and your remote
location. The lower of the two sites will determine how
fast your video stream is received. It is recommended to
have at least a 256Kb/sec upstream connection from
the site where the IP Camera is installed. Lower speeds will
operate properly, but provide poor remote performance.
The Faster the Internet connection at both ends, the faster
the video stream.
10. How do I enable or check VLC on my browser
Internet Explorer
Open Internet Explorer > Tools on the menu bar > Internet
Options > Security Tab > Custom Level > Scroll down and
verify that you are prompted or have enabled plug-ins to
be downloaded and executed. > click OK > restart browser.
Chrome
Open Chrome > Chrome menu settings > Advanced
settings > Individual information - content settings > Run
automatically
11. How do I reset the unit to factory defaults?
button. Power ON the unit and use a paper clip to push
the reset button within that opening. You should then see
depressing the reset button, please try holding the button
in for a few seconds and releasing. YOU WILL LOSE ALL
DATA THAT HAD BEEN ENTERED PREVIOUSLY AND THE IP
CAMERA WILL BE SET TO ITS FACTORY RESETS.