Troubleshooting - Shark ION RV870 Series Owner's Manual

MAINTENANCE
REPLACING THE BATTERY
To remove the battery, turn the unit over and
unscrew the battery cover with a Phillips-head
screwdriver.
REPLACEMENT PARTS
Filter Side Brushes
RVFFK950 RVSBK950
Multi-Surface Brushroll Kit Robot Dust Bin
1170FK870 1169FK870
NOTE: To order replacement parts and filters, visit sharkaccessories.com.
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Unplug the old battery from its connector, then
plug in the new battery. Replace battery cover and
screw it back into place. See Battery Removal and
Disposal on back cover.
Battery
RVBAT850
MAINTENANCE

TROUBLESHOOTING

If any error lights are illuminated or flashing on your Shark ION™ Robot, see the error code
chart below:
ERROR CODE
The robot is in Sleep Mode, the power switch is turned off (O) or there
is no charge remaining. Turn the power switch ON (I). Press any button
to ensure robot is not in Sleep Mode. If all indicator lights remain off,
ALL LED LIGHTS are off there is no charge. Place the robot on the dock, leaving a half-inch space
between the front of the robot and the face of the dock. When the robot
is docked correctly and begins to charge, it will beep and the charge
indicator lights will cycle.
Suction motor failure. Remove blockages and clean filters. Remove dust
CLEAN (RED) + ! flashing together
bin and make sure nothing is blocking suction.
Robot may be stuck on an obstacle. Move robot to a new location on a
CLEAN (RED) flashing
level surface.
Robot may be stuck on an obstacle. Move robot to a new location on a
level surface.
MAX flashing
Front bumper may be jammed. Check bumper.
Your robot's BotBoundary® sensors are reporting an error. Please
DOCK flashing
contact Customer Service at 1-888-228-5531.
Cliff sensors are reporting an error.
Wipe cliff sensors with a clean cloth.
CLEAN (RED) + DOCK flashing together
Robot cannot start due to an error. Turn off the power switch on the side
of the robot, wait five seconds, then turn power back on. Ensure your
robot is on a level surface with no obstructions.
CLEAN (RED) + MAX flashing together The dust bin has been removed and needs to be reinserted.
MAX + ! flashing together A side brush is stuck. Remove debris from side brushes.
CLEAN (RED) + MAX + ! flashing together A drive wheel is stuck. Remove debris from wheel.
DOCK + MAX + ! flashing together Blockage in brushroll. Remove obstruction.
DOCK + ! flashing together Make sure you are using the dock that came with your robot.
The robot is caught in a tight space or on an obstacle.
There is something stuck in the robot's front bumper.
CLEAN (BLUE) + MAX + ! flashing together
Clean any obstructions or debris from the bumper. Gently push the
bumper up and down and back and forth, making sure it moves smoothly.
The robot's wheels might be stuck, or something might be caught in them.
Check the wheels for obstructions and remove anything that might be
stuck or wrapped around the wheels.
CLEAN + DOCK + MAX + ! flashing together
Press down on the wheels, then let them spring back into place.
Rotate wheels back and forth.
CLEAN + DOCK + MAX flashing together Robot is in Find My Robot mode. You can deactivate this mode in the app.
For all other issues, please call Customer Service at 1-888-228-5531.
SOLUTION
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