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Gas Grill Troubleshooting Guide
During the course of using your grill, you may occasionally encounter some cases where you have
questions as to how to keep your grill running properly. Following is a list of symptoms followed by the most
commonly used solutions.
Please, if you have a problem with your grill, and you are attempting to remedy it by yourself using the
following procedures, first read all warnings and safety precautions listed throughout the owner's manual.
For further assistance with operational and component issues, call our customer service center toll-free in
the USA: 1-800-944-8982; in Canada: 1-800-668-5323
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Burner Will Not Light
Cause:
1) Lack of fuel
2) Burner venturi clogged with spider webs or
nest
3) Clogged or blocked orifices, burner ports, or
regulator hose-to-tank connection
4) Igniter malfunction-
a. When rotating igniter knob no loud clicks
heard
b. Igniter clicks but no spark in collector box
c. Collector box rusted out or damaged
5) Burner venturi misaligned on orifices
6) Crimped fuel supply hose
7) Bad regulator or damaged hose
Comments: An unsuccessful ignition is often experienced when a gust of flames occurs due to the grill being
flooded with gas. This is a result of failure to follow the proper lighting instructions as explained in the owner's
manual. The gas is left on for over the allowed 3 to 5 seconds before ignition and finally it ignites. If the grill
fails to light with the igniter, use the match lighting instructions explained in the owner's manual.
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Burner Won't Stay Lit
Cause:
1) Lack of fuel
2) Too cold or windy
3) Burner venturi misaligned on orifices
4) Burner venturi clogged with spider webs or
nest
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Yellow Burner Flame
Cause:
1) Burner venturi clogged with spider webs or
nest
2) Food particles, grease or seasonings on burner
3) Air in tank (before filling tank was not purged)
4) Burner venturi misaligned
Corrective action:
1) For LP, be sure that the tank valve is
on 1 to 1-1/2 turns. For natural gas, be sure
the gas valve is turned on all the way.
insect
2)
Clean inside venturi tubes with a small wire
brush or pipe cleaner
3) Clean with a straight pin or paper clip and
blow out
4) a. Be sure igniter knob is fully seated (snapped
are
into place) on stem and if still no clicks replace
both the igniter knob and igniter
b. & c. Check wire connections and if still no
spark replace collector box assembly
5) Position venturi over orifices properly
6) Straighten hose
7) Double check for proper and snug connections.
Replace if necessary
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Corrective action:
1) Fill cylinder
2) Rotate grill to where the front faces the wind
turn control knobs on high
3) Position venturi over orifices properly
insect
4)
Clean inside venturi tubes with a small wire
brush or pipe cleaner
Corrective action:
insect
1)
Clean inside venturi tubes with a small wire
brush or pipe cleaner
2) Clean burner with safe solutions (see Cleaning
section in owner's manual for details)
3) Use up LP tank (should improve with new tank)
4) Position venturi over orifices properly
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turned
and
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