Toshiba Canvio AeroMobile FAQ
Cannot power on Canvio AeroMobile when pressing power button.
a. Please be sure you press and hold the power button for 2 seconds.
b. If you press and hold the power button for 2 seconds, and you see orange LED blinking,
that means the battery is low. Please charge the device using the included AC adapter.
c. Make sure Canvio AeroMobile is not connected to the computer via USB cable. If Canvio
AeroMobile is connected to a computer via USB cable, you cannot power on Canvio
AeroMobile because it is in DAS mode. If SSD white color LED is lit, the Canvio AeroMobile
is in DAS mode.
Reset function does not work after pressing reset button.
a. Please ensure you press and hold the reset button for at least 5 seconds.
b. After press and hold the reset button for 5 seconds, you will see the battery LED blinking.
This means Canvio AeroMobile's system is resetting and restarting.
Can I use DAS mode and Wi-Fi mode at the same time?
a. No. You can only use in either DAS mode or Wi-Fi mode.
Can I charge Canvio AeroMobile using computer's USB port, in case of the original
AC adapter is lost?
a. You can charge Canvio AeroMobile thru computer's USB port only in WiFi Mode. Canvio
AeroMobile does not charge in DAS mode when plugged into a computer's USB port.
Can I charge Canvio AeroMobile using power bank or USB battery pack, in case of
the original AC adapter is lost?
a. Yes. You can charge using power bank or USB battery pack when Canvio AeroMobile is
off or in Wi-Fi Mode.
How do I know the battery level on the product?
a. When power on the Canvio AeroMobile, if the battery LED is green, the battery level is
over 30%. If battery LED is yellow, the battery level is less than 30%. If battery LED is
orange and blinking fast, the battery level is critically low and will shut down within 30
b. Power on the Canvio AeroMobile. Access the Canvio AeroMobile via "Wireless SSD" app,
or thru web browser. The battery level is displayed on top-right corner.
Why Canvio AeroMobile transfer data rate varies? Sometimes fast, sometimes slow
in DAS mode?
There are two types of USB connection in DAS mode, USB 3.0 and USB
2.0. USB 3.0 transfer rate is about 100MB/s, and USB 2.0 transfer rate is less than 40MB/s.
Therefore depending on the computer's USB port, the speed may vary.
Why can't I find the SD card after I plug it in?
a. There are couple different types of SD card. Canvio AeroMobile supports SD memory
and SDHC. SDXC is not supported.