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Troubleshooting and Maintenance
If you have problems with the headset, see the suggestions in the table below. If these
suggestions don't help, contact customer support (see the cover for contact information).
If...
The headset won't turn on.
The headset won't pair with
my phone.
The headset paired with
my phone, but I can't hear
anything through it.
The headset keeps beeping,
and I don't know why.
I can hear the caller, but the
audio is very weak or soft.
Try...
•
Charging the battery completely.
•
Making sure your phone is in pairing mode. Check your phone's manual for
instructions on Bluetooth device pairing.
•
Turning the headset off. Wait at least 10 seconds, then try again.
•
Seeing if your phone supports the Bluetooth Headset or Hands Free profiles.
•
Making sure the call connected and is still active.
•
Making sure the phone transferred the call to the headset. Press and hold
for two seconds to transfer the call.
MFB
•
Seeing if the battery is getting low. If the LED is blinking red, charge the
battery.
•
Seeing if your phone has lost the network signal. If your phone sounds an
alert when it can't connect to the network, the headset passes on this alert by
beeping every 5 seconds.
•
Turning the speaker volume up.
•
Moving closer to your phone (if you aren't carrying it).
•
Keeping the battery fully charged; As the battery starts to run out, the speaker
gets softer.
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