ZyXEL Communications VMG1312-B Series User Manual page 291

5 Reset t he device t o it s fact ory default s, and t ry t o access t he Device wit h t he default I P address.
See Sect ion 1.6 on page
6 I f t he problem cont inues, cont act t he net work adm inist rat or or vendor, or t ry one of t he advanced
suggest ions.
Adva n ce d Sugge st ions
• Make sure you have logged out of any earlier m anagem ent sessions using t he sam e user account
even if t hey were t hrough a different int erface or using a different browser.
• Try t o access t he Device using anot her service, such as Telnet . I f you can access t he Device,
check t he rem ot e m anagem ent set t ings and firewall rules t o find out why t he Device does not
respond t o HTTP .
I can see t he Login screen, but I cannot log in t o t he Device.
1 Make sure you have ent ered t he password correct ly. The default adm in password is 1 2 3 4 . The field
is case- sensit ive, so m ake sure [ Caps Lock] is not on.
2 You cannot log in t o t he web configurat or while som eone is using Telnet t o access t he Device. Log
out of t he Device in t he ot her session, or ask t he person who is logged in t o log out .
3 Turn t he Device off and on.
4 I f t his does not work, you have t o reset t he device t o it s fact ory default s. See
289.
I cannot Telnet t o t he Device.
See t he t roubleshoot ing suggest ions for
configurat or.
I cannot use FTP t o upload / download t he configurat ion file. / I cannot use FTP t o upload
new firm ware.
See t he t roubleshoot ing suggest ions for
configurat or.
VMG1312-B Series User's Guide
21.
I gnore t he suggest ions about your browser.
I gnore t he suggest ions about your browser.
I cannot see or access t he Login screen in t he web
I cannot see or access t he Login screen in t he web
Chapter 36 Troubleshooting
Sect ion 36.1 on page
291