Obtaining Technical Assistance; Reference Material - TROY Group IRD 4200 Quick Start Manual

Security Printing Solutions

Obtaining Technical Assistance

The TROY Printer Utility provides several help screens to guide you through the available features and
functions of your TROY Security Printing Solution. TROY technical support is available to assist you with any
questions concerning the setup, operation and maintenance of your Security Printing Solution. Specific system
information about your TROY product configuration is available through the TROY Printer Utility. You are
also encouraged to visit the TROY web site for the latest FAQs (Frequently Asked Questions), information on
the latest TROY products, or for ordering MICR toner and other printing supplies.
T
O VIEW TECHNICAL SUPPORT INFORMATION
From the Main Window, click on Help, and then click on Technical Support to view the TROY Technical
Support HTML page for telephone numbers and hours of business.
T
O VIEW INFORMATION ON THE TROY WEB SITE
From the Main Window, click on Help, and then click on TROY on the Web to access the TROY web site.
Click on the Services and Support button at the top of the web page to view the available topics. You can
access the TROY web site directly from your web browser at

Reference Material

•
TROY MICR Basics Handbook (provided on the TROY Security Printing Solutions CD)
•
TROY Security Printing Solutions User's Guide (provided on the TROY Security Printing Solutions CD)
•
TROY Programmer's Reference Guide (provided on the TROY Security Printing Solutions CD)
•
Hewlett-Packard Getting Started Guide (provided in TROY Security Printing Solutions Startup Package)
•
Hewlett-Packard Printer User's Guide (provided on the Hewlett-Packard CD)
Document #50-70377-001 Rev. D
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http://www.troygroup.com
Quick-Start Guide
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