Troubleshooting - iTrack Long Life GPS108 User Manual

11. Troubleshooting

Faults
Insufficient battery charge
No power
SIM is not inserted correctly
SIM is not inserted correctly
No GSM signal
SIM card not activated
If authorised numbers have been
configured the device will only reply to
those numbers.
Not responding to
Incorrect format when authorising
calls
number
User has withheld phone number
Insufficient SIM card credit
Device not IP or APN configuration error
showing online in
GPRS mode or in GPRS is not activated on SIM.
middle of ocean on
map. Insufficient SIM card credit
Device not sending
Tracker
movement alerts to
authorised numbers
my phone
The time is wrong Incorrect time zone set on device.
Possible reason
will only send alerts
Solution
Charge device
Make sure SIM is properly
inserted and 'clicks' in to place.
Make sure SIM is properly
inserted and 'clicks' in to place.
Try another SIM card
Call from authorised number or
deauthorise the number.
Authorise number in standard
format without +44 country code
Make sure caller ID is activated
Check SIM card balance
Carefully configure again
Check with network operator
Check SIM card balance
to Make sure your phone number is
authorised
Set time zone for your country.
(See section 9.3)
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