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Responding To An Alarm
1. PANIC - When panicking your system from your Security Touchpad, it must be on the same network as your base or directly
connected to your base. The "PANIC" button in the top right corner will be highlighted orange. Press this once and select the
emergency type [Fire, Police, Medical]. A selection is required before the signal is sent to the monitoring center. Once a selection
is made, the local authorities will dispatch. You may also panic from your Ennry Keypad (Holding "#" and "*") or Keychain Remote
(Holding "Stay" and "*"). These devices will send the signal immediately.
To cancel an accidental alarm, please call 855.894.1737.**
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2. BURGLARY & FIRE - In the event of an alarm the monitoring center will call to verify the status of the alarm.
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The Primary Contact will be called first. Then the Secondary Contact will be called. No message will be left
if unanswered.
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If no contacts are reached, emergency services will be dispatched.
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If a contact is reached, they will be asked to provide the Monitoring Passcode (this is NOT your Master Code).
•
If the Monitoring Passcode is incorrect, the monitoring center will automatically dispatch the authorities. If the
correct Monitoring Passcode is given, the monitoring center will act as directed by the Contact.
3. WATER & TEMPERATURE - Based on your selection, you will receive a text or email message when the sensor
is triggered.
Local Permit and Registration
To activate the monitoring service for your home security system, you may need to obtain a permit and/or registration from your municipality,
sign your agreement, and complete your registration via the security portal.
To find out more about any necessary permits, follow these simple directions:
Obtaining Local Permits and Registration
1. LifeShield will contact your local municipality and ask if a permit is required for home security systems. If so, LifeShield will find
out exactly what's required. Below are a few things you may need to know for future reference:
Alarm Company
LifeShield, LLC.
2021 Cabot Blvd West
Langhorne, PA 19047
Phone: 877-251-4487
Fax: 267-568-2107
It's very important to obtain permits and/or registration if required in your municipality.
PLEASE NOTE: RESIDENTS ARE RESPONSIBLE FOR ALL PERMIT FEES, FALSE ALARM FEES, RUNNER SERVICE FEES AND OTHER APPLICABLE FEES
IF INCURRED.
Many municipalities will not allow LifeShield to begin monitoring your home without a permit. In the event of a false alarm, municipalities
can charge fines to consumers who do not obtain the required permits/registration. Also, some police agencies will not dispatch to a
home that isn't registered/permitted. Some municipalities require you pay for and obtain the pemit.
LifeShield will contact your local municipality as soon as possible to begin the necessary processes that may be needed in
your area. You may be required to assist in the permit process.
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Monitoring Company
Criticom/Security Monitoring Services, Inc.
PO Box 521769
Longwood, FL 32752
Phone: 855-894-1737
NOTE: A service fee may be charged for any secondary installation/service visit to your home
**You are required to pay your municipality's false alarm fees.
(if applicable)
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