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ALARM TIMING AND CANCELLING ALARM
Abort Window – After Entry Delay expires, the local Alarm will sound. However, the system provides an additional delay known as Abort Window before the Alarm is sent
to the monitoring center. The default setting for the Abort Window is 30 seconds. If you Disarm during the Abort Window, no Alarm is sent to the monitoring center. The
display will indicate that no Alarm was sent. The system includes an option whereby Abort Window may be disabled for particular sensors, on the Touchpad, go to Settings
| System | System Settings | Advanced Settings | Abort Window Dropdown. This means the Alarm will be sent to the monitoring center immediately after the Entry Delay
expires, increasing the risk of a false alarm.
Disarm After Alarm – If an Alarm occurs, and then you Disarm the system, the system will display the sensors that caused the Alarm. This will help you determine the
cause of the Alarm. This display will time out after a few seconds. However, you may also check your event log to review the events prior to the Alarm.
Cancel Window – Even after the Alarm has been sent to the monitoring center, you may still Cancel the Alarm by entering your 4-digit code or pressing Cancel on your
Keychain Remote. This will send an Alarm Cancel message to the monitoring center, and the monitoring center will not dispatch. You may Cancel the Alarm at any time
prior to dispatch using this method. The monitoring center may still call you to confirm status.
PANIC AND DURESS
Duress Code - The system includes an option whereby you may set up a special Duress Code. A Duress Code can be used when you feel threatened due to one or more
persons trying to force you to enter the premises and Disarm the system. When you enter the Duress Code, this sends a special Duress message to the monitoring center.
The monitoring center may dispatch differently based on this special Duress message. You cannot Cancel a dispatch caused by the Duress Code, therefore it should be
used only in cases of actual duress or immediate bodily threat. If you elect to have a Duress Code, you must select a unique code different from the other user codes. This
is set on the Console, by going to Menu | Security Setup | Enter Master Code | Duress Code | Add New or on LifeShield web by going to Settings |Users and clicking "Add".
Panic Alarm via Entry Keypad – In order to avoid false alarms, the Keypad requires a 2-step process. You must press and hold * and # simultaneously for 2 seconds.
SENSOR FALSE ALARM PREVENTION
Cross Zoning – The system includes an option whereby 2 sensors must trip within 30 seconds before an Alarm is sent to the monitoring center. Cross Zone is selected by
sensor on the Touchpad, by going to Settings | Sensor | Select Sensor | Advanced Settings | Cross Zone On/Off. The default setting for Cross Zoning is OFF. Cross Zoning
only works if at least 2 sensors have Cross Zoning turned ON. Typically, a door/window sensor and a motion sensor are included in the Cross Zoning list. But you may
place any door/window, motion, glass break sensor in the Cross Zoning list. Note that if only 1 sensor trips, but not a second sensor, the system does not alarm. If the first
sensor does not restore (close), that sensor will be bypassed until the next Disarm. If the first sensor restores, that sensor will continue to participate in the Cross Zone
logic.
Swinger Shutdown –The system includes an operating mode whereby the system ignores a sensor if that sensor repeatedly trips after a limited number of trips. This might
occur if a door or window was not completely shut and is "swinging in the wind." Swinger Trips are selected by sensor on the Touchpad by going to Settings | System |
System Settings | Sensors | Select Sensor | Swinger Trips. The default setting is 2 and setting range is 1 to 6. For example, if the setting is 2, a sensor will be ignored after
a "trip – Alarm – trip – Alarm" sequence. After that, no further trips will cause an Alarm. The Swinger count is only reset after a Disarm.
Fire Alarm Verification – The system includes an option whereby the system will check twice within 60 seconds to verify that a Fire Safety Sensor Detector or Smoke
Detector is signaling a fire condition before sending a Fire Alarm to the monitoring center. The alarm will audibly sound at the first triggering of a fire sensor, but no
transmission to the monitoring center will be made until 60 seconds later if the sensor is still open. This enables a potential false signal to reset at the sensor. Fire Verify
is selected by sensor on the Touchpad by going to Settings | Sensors | Select Fire Safety Sensors | Selct Fire Safety Sensor | Fire Alarm Verification On/Off. The default
setting is OFF, meaning that the Fire Alarm will be sent to the monitoring center without checking twice that a fire-related sensor is tripped.
OTHER
Call Waiting – The system includes an option whereby the system will prepend Call Waiting cancel codes to the monitoring center phone number in order to temporarily disable
Call Waiting. This only applies to Alarm messages sent via the telephone line. The Call Waiting Code must be obtained from your telephone service provider. You should NOT
enter any Call Waiting codes if your telephone service does not include Call Waiting; this may prevent successful connection to the monitoring center. Call Waiting codes can be
set in LifeShield web by going to Settings | System, clicking Advanced Settings, entering code and clicking save.
System Test – The system includes an operating mode whereby the system allows testing of all sensors, the controller, the siren, and communications. This system test is
available on the Touchpad by going to Settings | System | Test Mode Settings | Test Mode On/Off. System Test cannot be accessed if the system is Armed. During System
Test mode, no Alarm will be sent to the monitoring center. During the test, the display will indicate the test mode selected. The Touchpad will time out of System Test upon
5 minutes of no activity.
For troubleshooting, please visit
www.lifeshield.com/support-center
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