Table of Contents
Advertisement
Trouble Shooting
LED Light On The Front Of The Base
LED STATUS
Troubleshooting Modes
Yellow/Red Alternating
Yellow/Green Alternating
Yellow/Blue Alternating
Solid White
Normal Modes
Solid Green
Flashing Yellow
Flashing Green
Solid Blue
Flashing Red
Flashing Blue
Other Modes
Solid Purple
Blue/White Alternating
Flashing Purple
Base Troubleshooting Steps:
Note: Troubleshooting steps may take extra time. Please be patient.
What you may see...
The light on the front of the Base is FLASHING
ALTERNATING RED/GREEN.
The light on the front of the Base is FLASHING
ALTERNATING ORANGE/RED.
The light on the front of the Base FLASHING ALTERNATING
BLUE/WHITE.
Security Touchpad Troubleshooting Steps:
What you may see...
"Network Unavailable"
"System Disconnected"
"Login Fail"
"Startup Failed. Click Retry"
11
No Network Connection
Network is Connected, but not Connected to Server
Connected to Server, Not Activated
Download Issue
Ready to Arm
Trouble (any mode) - if seen during setup continue to setup system.
Disarm – Not Ready to Arm
Armed (any mode)
Alarm, Exit Alarm, Panic
Entry Delay, Exit Delay
Boot Mode
Downloading Firmware
Add Sensor/Device
What is happening...
The Base is online, but is not connected to the LifeShield server (IBP).
The Base is trying to connect to the Internet, failed to connect, and is trying
to connect again.
The firmware is updating.
What is happening...
The LifeShield server is unavailable. Touchpad cannot connect to internet.
The Base is not connected to the
LifeShield server.
The LifeShield server is unavailable.
The LifeShield server is unavailable/being updated and the Security
Touchpad is offline. You were previously logged in, but are unable to log
back in immediately.
SYSTEM MODE
LED Signals
LED Signals
LED Signals
Verify that your Wi-Fi Network's username and password are correct. Tap Wi-Fi settings.
Please contact customer support at (877) 251-4487.
Please contact customer support at (877) 251-4487.
Please contact customer support at (877) 251-4487.
Please wait several minutes. The Security Touchpad will continue to attempt to login on
its own. After waiting, you may press retry to accelerate the process. If the issue persists,
please contact customer support at (877) 251-4487.
What you should do....
Verify ISP or Cell connection
Check Internet Connection
Contact LifeShield
Contact LifeShield
What you should do....
Check Touchpad or Online Portal
Check Sensors
What you should do....
Allow Base Start-Up
Allow up to 20 min for OL
Follow add instructions
What you should do....
Please contact customer support at (877) 251-4487.
Ensure your home Internet is working.
If the Internet is working and the light does not return to solid Green,
please contact customer support at (877) 251-4487.
The light should return to Green within approximately 15 minutes
If the light does not return to Green, please contact customer support
at (877) 251-4487.
What you should do....
Advertisement
Table of Contents
