Fire Cam Onyx User Manual page 12

www.FireCam.com under the Contact Us page to obtain a Return
Authorization number known as an RA #. Upon approval, an RA form will be
emailed which must be completed in full and returned with item(s). All returns
that are not exchanged for another item can be refunded only within 14 days
of the original purchase date and refund is subject to a 15% restocking fee
and the item MUST be UNUSED / NOT DAMAGED and in the ORIGINAL
box. If the requested items are not in stock by the time we process your RA,
your credit card will be refunded for the value of the items returned to our
warehouse to avoid further delay on your request. (in which case the 15%
restocking fee will be waived).
Once you receive your RA #, you must ship the item(s) back within 7 business
days to receive an exchange or the RA # will become null and void. You will
be responsible for the return shipping costs. We do not refund shipping costs
on returns and or exchanges.
Pack your item(s) in the original shipping box if possible and insure your
package for the full value of merchandise and return it to us using the delivery
service of your choice. We are not
responsible for lost or damaged return packages. We will notify you via e-mail
once your return has been processed.
Depending on where you purchased your Fire Cam®, some cameras may be
covered under the "Fire Cam Damage" warranty throughout the warranty
period. If your cameras components accidentally get damaged in a fire, you
are covered for one FREE replacement. This warranty ONLY applies to
customers who purchase directly from Fire Cam unless a distributor of Fire
Cam otherwise specifies. Fire Cam products are not recommended for
concrete training towers or flashover chambers where it could sustain high
temps for long periods of time and this warranty will not apply to repeated
abuse of the product. We are the ONLY Fire Helmet CameraTM manufacturer
and the ONLY company that offers this type of warranty. Please go to
www.FireCam.com for more information.