Fire Cam Onyx User Manual page 11

sustained while using Fire Cam products. The Fire Cam® Fire Helmet
Cameras TM are manufactured of anodized aluminum, and may retain heat
for several minutes after being exposed to a heated environment such as a
structure re or training re so it needs to be handled with care. The end user is
responsible for installation consistent with the mounting instructions, as well
as regular safety inspections of the BlackJack Holder and Fire Cam Fire
Helmet Cameras. For further questions, please go to www.FireCam.com
under the "contact us" page.
SHIPPING AND RETURNS:
Orders within the United States are shipped by ground which takes 3-5
business days depending on your location in the US. We will make all efforts
to ship your order within 2-3 business days of receipt. We do not ship on
Saturdays and Sundays. All orders placed on Saturday and Sunday will be
processed that following Monday. During the holidays and Sundays, our order
processing time may increase. Fire Cam charges sales tax for orders shipped
to Illinois. Recipients of orders shipped to other states are responsible for
complying with state and local tax laws. You will receive an emailed
confirmation, if you provided it with your order. Fire Cam ships to PO boxes
via USPS.
International Shipping:
We ship to the United States and most other Countries. For orders shipped
outside of the
United States, your order will be shipped via USPS standard mail. Delivery
times vary by destination, most orders should arrive within 21 days of
shipment. All payments are made in US Dollars. The order total does not
include customs duties or international taxes. The customer is responsible for
any non-US taxes or import duties which may be levied by local authorities.
Please check your countries import and taxation policies before ordering.
Returns:
3 REASONS FOR RETURNS:
1. Defective item.
2. Wrong item received.
3. Departmental policy that prevents use of the camera.
*All returns must be authorized. *
To receive authorization for a return, you must contact customer service at