Support, Service And Repair; Submitting Technical Support Requests; Returning Equipment - Noraxon Ninox Series User Manual

Ninox Hardware User Manual

10 Support, Service and Repair

10.1 Submitting Technical Support Requests

A Support Request can be submitted using the online form available at this link:
https://www.noraxon.com/support-learn/support-request/
Provide all information requested by the form including a detailed
experienced and your telephone number or e-mail address.

10.2 Returning Equipment

Be sure to obtain an RMA Number (return material authorization) before returning any equipment.
Completing the online service request form will assign an RMA Number. Otherwise contact Noraxon
USA.
https://www.noraxon.com/support-learn/rma-request/
Send the equipment postage prepaid postage prepaid and insured postage prepaid postage prepaid
the shipment label. Mark the package "Goods to be repaired – Made in USA" to avoid unnecessary
customs charges. (Beware listing a Customs or Insurance value of $5,000.00 USD or more will result in
a delay at United States Customs.)
Noraxon USA Noraxon USA Noraxon USA Noraxon USA
15770 N. Greenway- - - - Hayden Loop 15770 N. Greenway 15770 N. Greenway 15770 N. Greenway Hayden Loop Hayden Loop Hayden Loop
Suite 100 Suite 100
Suite 100 Suite 100
Scottsdale, AZ Scottsdale, AZ Scottsdale, AZ Scottsdale, AZ
85260, USA 85260, USA 85260, USA 85260, USA
If you are shipping from outside the USA please use UPS, FedEx, DHL, or EMS (US Postal Service) and
not a freight- - - - forwarder. not a freight forwarder. Using a freight-forwarder incurs additional brokerage fees. If a package is
not a freight not a freight forwarder. forwarder.
shipped to Noraxon via a carrier other than the ones listed above, it may be refused.
(Rev B)
detailed description of the problem being detailed detailed
insured to the address below. Include the RMA Number on insured insured
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