Website Link To Faq - Noraxon Ninox Series User Manual

Ninox Hardware User Manual
Symptom: Problem with the PC recognizing the Problem with the PC recognizing the Problem with the PC recognizing the Problem with the PC recognizing the Ninox camera
Possible Reason
USB cable is disconnected or loose
USB Driver is not installed
Symptom: Only low resolutions are shown in the hardware or configuration menu Only low resolutions are shown in the hardware or configuration menu Only low resolutions are shown in the hardware or configuration menu Only low resolutions are shown in the hardware or configuration menu
Possible Reason
USB cable is plugged into a USB 2.0 port
Symptom: Low computer CPU performance (power throttling) Low computer CPU performance (power throttling) Low computer CPU performance (power throttling) Low computer CPU performance (power throttling)
Possible Reason
Laptop will reduce CPU performance to increase
battery life (running on battery power)
Symptom: Low computer CPU performance (thermal throttling) Low computer CPU performance (thermal throttling)
Low computer CPU performance (thermal throttling) Low computer CPU performance (thermal throttling)
Possible Reason
Laptop will reduce CPU performance to reduce heat
(running on battery power)

9.4 Website Link to FAQ

Answers to frequent questions can be found at Noraxon's Frequently Asked Questions (FAQ) website
page at this link:
https://www.noraxon.com/support-learn/technical-support/faqs/
(Rev B)
Ninox camera Ninox camera Ninox camera
Remedial Action
Check USB cable connection at both camera and
computer
Check the Device Manager for USB driver errors and
update the driver if needed
Remedial Action
Move USB cable to USB3.0 port
Remedial Action
Switch to high performance mode OR connect to
power
Remedial Action
Add a laptop cooling platform OR connect to power
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