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TOUCH 2 WITH GO – Update related issues
Symptoms:
1-
License key requested to update a "High" version ( vehicle still covered under the
free map guarantee)
2-
Reset during updating the map database
3-
Map update from version 4.3.0 to 4.4.1 is not possible
1- License key requested to update a "High" version ( vehicle still covered under the
free map guarantee)
Phenomenon description:
The license key is requested to update a "High" version when the vehicle is still covered under
the free map guarantee (from 4.4.1WH to 4.5.0WH)
The synctool wrongly located the license file on the device and retrieved the wrong
information.
Supplier: Harman
This phenomenon can occur on Extension Box software lower than mentioned in below table.
The problem has been resolved as from the software version shown below table or higher.
Minimum Required Software Version: 6.7.0
How to fix:
Install latest released Extension Box Software. (See hyperlink on the bottom of the page)
Top page
How to access the Service Menu
How to check DTC codes
How to Identify T2wG and Device
How to access the Repair Manual
How to install latest softwares
ID
NG Techdoc
Unknown issue
DA
DA & Ext. Box
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