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Toyota Touch 2 Repair Manual
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Toyota Touch 2 Repair Manual

Toyota Touch 2 Repair Manual

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MULTIMEDIA REPAIR GUIDE
for
Touch 2 & Touch 2 with Go
Top page
DA
ID
NG Techdoc
How to Identify T2wG and Device
How to access the Repair Manual
How to access the Service Menu
Unknown issue
DA & Ext. Box
How to check DTC codes
How to install latest softwares

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Summary of Contents for Toyota Touch 2

  • Page 1 MULTIMEDIA REPAIR GUIDE Touch 2 & Touch 2 with Go Top page NG Techdoc How to Identify T2wG and Device How to access the Repair Manual How to access the Service Menu Unknown issue DA & Ext. Box How to check DTC codes...
  • Page 2 This document is intended to help technicians to solve issues related to the multimedia system Touch 2 (with Go) only. This document concerns all Toyota vehicles equipped Touch 2 or Touch 2 with Go except Aygo, ProAce and Land Cruiser 200.
  • Page 3 Information about the Touch 2 system There are 2 possible configurations for the Touch 2 system : - Display Audio only (Touch 2) - Display Audio + Extension Box (Touch 2 With Go) The Extension Box is an optional module which brings new functionalities to the multimedia system.
  • Page 4 How to install the Extension Box in the vehicle Techdoc 1: Accessory Installation Manual Go on: 1- Select the vehicle 2- Select installation manual 3- Select Navigation systems 4- Follow the manual instructions Remarks: (C-HR only) When installing the Extension Box, pay attention that the Extension unit is correctly oriented.
  • Page 5 1- Understand the problem Ask the customer details about the complaint and its occurrence conditions 1. What is the problem (phenomenon description) 2. When did the problem start (i.e. after pairing new phone, after update, always present…) 3. When does the problem occur (i.e. at vehicle start, when driving, random, certain area, specific operation, ...) 4.

  • Page 6: System Information

    - Touch 2 with Extension Box: Touch 2 with Go / Go Plus 4.x.x W L Touch 2 with Go versions: 3.x.x, 4.x.x and 6.x.x (MM13-14-16) W / E: West Europe Map / East Europe Map  L (Low): Touch 2 with Go ...
  • Page 7 3- Check the DTC codes menu in the vehicle Access the Service menu ? 1) First method a- Key “ON” b- Press and hold the hard key “CAR” c- Switch On/Off the headlights 3 consecutive times in quick succession 2) Alternative method (Service menu for vehicle with Daytime Running Light) 1 Audio off (click on On/Off button) 2 Access to the Setup Menu 3 Access to the Display Menu...
  • Page 8 Check the presence of DTC codes After following one of the two methods previously explained, the Service Menu appears. Please see below > Next “Failure Diagnosis” > “System Check” If any DTC exist click “Details” next to the component (for example DA or EXT BOX) Top page NG Techdoc How to Identify T2wG and Device...
  • Page 9 A - No DTC code found Please click on : Next Step B - DTC codes found – How to access the Repair Manual Look-up the meaning of the DTC-codes in the Repair Manual Go on NG Techdoc. (See hyperlink at the bottom of the page) Click on the magnifying glass 2 - Select the customer vehicle Top page...
  • Page 10 3 - Select Repair Manual 4 - Click on Search 5 – Select the corresponding repair guide Top page NG Techdoc How to Identify T2wG and Device How to access the Repair Manual How to access the Service Menu Unknown issue DA &...
  • Page 11 To access the DTC list, follow the path:  Audio / Visual / Telematics  Navigation / Multi Info Display  Navigation System  Diagnostic Trouble Code Chart (latest publication) 6 - Select the corresponding DTC 7 – Follow the repair procedure Top page NG Techdoc How to Identify T2wG and Device...
  • Page 12 4- Try to reproduce and identify the issue - According to the customer’s description of the issue, try to reproduce it in the same conditions. Then, check if the issue is reported in the symptom list. - If you can’t reproduce the issue, use the customer’s phenomenon description to find the symptom.

  • Page 13: Display Audio

    Follow the identification tutorial if needed: DISPLAY AUDIO DISPLAY AUDIO NAVIGATION BOX Touch 2 Touch 2 With Go Top page NG Techdoc How to Identify T2wG and Device How to access the Repair Manual How to access the Service Menu Unknown issue DA &...
  • Page 14 Multimedia System: Display Audio (TOUCH 2) Audio Amplifier RDS TMC BT / HF BT Audio Phonebook Pairing SMS / Mail Volume Handsfree Display DA Language Volume Knob Visible Crack Command Button Touch Panel System Software Version Auto-reboot DTC code Black Screen...
  • Page 15 Multimedia System: Display Audio / Extension Box (TOUCH 2 with GO) Audio Volume RDS TMC Amplifier Touch Panel System Software Version Auto-reboot Black Screen Response Vehicle Camera System DTC code Parking Sensors Smart Key Display Visible Crack DA Language Volume Knob...
  • Page 16 TOUCH 2 – AM / FM related issues Symptoms: 1- No/bad reception 2- Impossible to switch from FM to another mode 3- Slow switching between radio stations 4- Tuner does not retain preset radio stations 1- No/bad reception AM/FM Phenomenon description: Refer to the repair manual in case of no or bad reception (static noise).
  • Page 17 2- Impossible to switch from FM mode to another mode Phenomenon description: When changing from AM radio station to FM radio station, no change from FM to other audio mode is possible (USB, Bluetooth…). Supplier: Fujitsu Ten / Denso Ten This phenomenon can occur on the following vehicles (see table) on DA software lower than mentioned in below table.
  • Page 18 3- Slow switching between radio stations Phenomenon description: When changing the radio station, it takes about 10 second to hear a sound from the speakers. In case of listening music from USB stick, there is no problem, the sound can be heard immediately.
  • Page 19 4- Tuner does not retain preset radio stations Phenomenon description: After radio off/on, some preset radio stations are not retained inside the tuner's memory: the selected station changes to unknown station with only noise. Also on manual mode after having searched one of those stations, when turn off and on again the unit, the frequency changes automatically to other unknown station that only transmits noise The system is very slow when changing from one station to another.
  • Page 20 TOUCH 2 – Amplifier related issues Symptoms: 'Surround' setting menu appears despite an external audio AMP without surround function connected Intermittent volume variation at vehicle start 1- 'Surround' setting menu appears despite an external audio AMP without surround function connected Phenomenon description: ‘Surround' setting menu appears despite an external audio AMP without surround function...
  • Page 21 2- Intermittent volume variation at vehicle start Phenomenon description: The volume settings intermittently reset, especially after turning IG off. At each vehicle start, the volume (Bluetooth and voice guidance) was set on minimum level but it can also suddenly increase to a too high level by itself. Supplier: Fujitsu Ten / Denso Ten This phenomenon is actually a Display Audio related item and can occur with DA software lower than mentioned in below table.
  • Page 22 USB stick or the multimedia system. The Touch 2 system only support USB sticks up to 32Gb, with technology USB 2.0/3.0 and format FAT32. Not respecting the system limitation can lead to a not functional USB stick.
  • Page 23 b- How to format a USB drive as FAT32 Attention: You will lose all data on the USB drive  Connect the USB drive to a Windows PC  Open File Explorer  In the LEFT pane, right click the USB drive you want to format ...
  • Page 24 1- USB unrecognized Phenomenon description: When trying to listen to music by inserting the USB stick, the multimedia system doesn’t detect the device. Supplier: Panasonic This phenomenon can occur on the following vehicles (see table) on DA software lower than mentioned in below table.
  • Page 25 2- iPhone 6 and iPhone 6 Plus unrecognized and battery not charging Phenomenon Description: iPhone 6 don’t charge via the USB ports. Hypothesis is that the customer is using a non- Apple or a not Apple certified cable. The reported phenomenon can be observed with "aftermarket"...
  • Page 26 3- Touch2 plays only one song from USB stick Phenomenon Description: When music is played by USB plat list, the system shows all tracks saved on USB stick. If the customer change source (to BT, AM, FM, USB) or switch ACC OFF/ON, the system continue to play the current track, but shows less number of tracks (1 track only).
  • Page 27 TOUCH 2 – DAB related issues Symptoms: Blank DAB service list during DAB reception In DAB, only the first 15 digits are shown Poor DAB+ reception Less/no DAB+ stations Top page NG Techdoc How to Identify T2wG and Device How to access the Repair Manual...
  • Page 28 1- Blank DAB service list during DAB reception Phenomenon description: DAB station list not showing the radio stations. At one point, no DAB stations are displayed but when putting the vehicle into reverse, the system displays the reversing camera, and when returning to the normal, DAB screen all DAB stations are displayed as normal.
  • Page 29 2- In DAB, only the first 15 digits are shown Phenomenon description: When the audio is set to DAB only the first 15 digits are shown when the track and radio show data is displayed but when using FM the full data is shown Supplier: Fujitsu Ten / Denso Ten This phenomenon can occur on the following vehicles (see table) on DA software lower than mentioned in below table.
  • Page 30 3- Poor DAB+ reception Phenomenon description: From around 90 radio DAB+ stations, only 18 can be received. Supplier: Fujitsu Ten / Denso Ten This phenomenon can occur on the following vehicles (see table) on DA software lower than mentioned in below table. The problem has been resolved as from the software version shown below table or higher.
  • Page 31 4- Less/no DAB+ stations Phenomenon description: No - or maximum 1 - DAB+ station is visible and no station is hearable. In case of 1 visible DAB+ station, the station is just visible, but not hearable. Supplier: Fujitsu Ten / Denso Ten This phenomenon can occur on the following vehicles (see table) on DA software lower than mentioned in below table.
  • Page 32 TOUCH 2 – RSD TMC related issues TA- Messages are not displayed 1- TA- Messages are not displayed Phenomenon description: The TA- Messages are not displayed on the screen of the Touch device when a TA is issued Supplier: Fujitsu Ten / Denso Ten This phenomenon can occur on the following vehicles (see table) on DA software lower than mentioned in below table.
  • Page 33 First Checks: How to check the phone is paired with the right functions How to check the Touch 2 has access to the phone information How to check the phone compatibility with the Touch 2 Bluetooth 1- How to check the phone paired with the right functions The phone can be paired for many modes (HandsFree mode, Bluetooth Streaming Audio mode and internet mode).
  • Page 34 4- Click on Paired device list 3- Click on Bluetooth connection A: Bluetooth HandsFree mode B: Bluetooth Streaming Audio mode The mode is activated when the background of the icon is blue Top page NG Techdoc How to Identify T2wG and Device How to access the Repair Manual How to access the Service Menu Unknown issue...
  • Page 35 2- How to check the Touch 2 has access to the phone information When pairing the phone, check you gave the Touch 2 all the authorizations to access the phone information. 3- How to check the phone compatibility with the Touch 2 Bluetooth Check all the functionalities are available for the concerned phone.
  • Page 36 Reboot the phone and pair it again How to check the phone is paired with the right functions How to check the Touch 2 has access to the phone information How to check the phone compatibility with the Touch 2 Bluetooth...
  • Page 37 Reboot the phone and pair it again How to check the phone is paired with the right functions How to check the Touch 2 has access to the phone information How to check the phone compatibility with the Touch 2 Bluetooth...
  • Page 38 2- Impossible to retrieve the SMS text messages, message list not loaded Phenomenon description: Impossible to access or create SMS over Touch2 unit. Issue reported with: Samsung S4 Samsung Note Edge Apple iPhone 6 The phone is easily connected over B/T. The phone book and calls are synchronized, but SMS text messages cannot be retrieved.
  • Page 39 Reboot the phone and pair it again How to check the phone is paired with the right functions How to check the Touch 2 has access to the phone information How to check the phone compatibility with the Touch 2 Bluetooth...
  • Page 40 TOUCH 2 – Volume Adjustment Symptoms: After a phonecall in ECOrunmode, the radio volume has changed The voice guidance is set to a high volume during a handsfree phonecall 1- After a phonecall in ECOrun mode, the radio volume has changed Phenomenon description: In ECOrun mode, with the mobile phone connected via Bluetooth.
  • Page 41 2- The voice guidance is set to a high volume during a handsfree phonecall Phenomenon description: When there is an active phone call via Bluetooth HF, the volume of the navigation voice guidance goes to MAXIMUM even when navigation volume is set a lower level in the setup menu.
  • Page 42 Reboot the phone and pair it again How to check the phone is paired with the right functions How to check the Touch 2 has access to the phone information How to check the phone compatibility with the Touch 2 Bluetooth Symptoms: Suddenly “call ended”...
  • Page 43 First Checks: a- Reboot the phone and pair it again How to check the phone is paired with the right functions How to check the Touch 2 has access to the phone information Symptoms: On phonebook 'alphabet search' is not working Alphabetical order issue in contact list On 'phonebook' <Last name>...
  • Page 44 1- On phonebook 'alphabet search' is not working Phenomenon description: Impossible to find contact names while using standard alphabet buttons on screen The phone book can’t be downloaded in full volume and is saved in random order not A-Z) The phone book is downloaded with unreadable names (in Russian) TMR supposed that probable cause of the reported issue could be software, which not correctly operating with Russian letters.
  • Page 45 2- Alphabetical order issue in contact list Phenomenon description: Alphabetical index searching in contact list is not working correctly. The names are in alphabetical order but when pushing a letter, the system shows names starting with previous letter. Phones: Samsung S4 - Android 4.4 Huawei P8 Lite - Android 5.0 Selected starting “M-O”...
  • Page 46 3- On 'phonebook' <Last name> and <First name> is in reversed order Phenomenon description: The Toyota Touch2 unit shows as <Last name> and <First name> order in phonebook. The callerID shows as <Last name> and <First name> order. Supplier: Panasonic This phenomenon can occur on the following vehicles (see table) on DA software lower than mentioned in below table.
  • Page 47 4- Long loading time for call history Phenomenon description: It takes 8 to 15 seconds to display the telephone menu with the dialed numbers Supplier: Fujitsu Ten / Denso Ten This phenomenon can occur on the following vehicles (see table) on DA software lower than mentioned in below table.
  • Page 48 5- Bluetooth address information shows wrong strings (Windows 8.1 phone) Phenomenon description: The problem is that when transferring the phonebook (with Cyrillic alphabet) from the phone to the Touch2 unit, strange symbols appeared on the screen instead of Cyrillic letters. Supplier: Panasonic This phenomenon can occur on the following vehicles (see table) on DA software lower than mentioned in below table.
  • Page 49 Phonebook is not transferred through Bluetooth Phenomenon description: The phonebook is not transferred through Bluetooth, the contact list is empty. Supplier: Panasonic This phenomenon can occur on the following vehicles (see table) on DA software lower than mentioned in below table. The problem has been resolved as from the software version shown below table or higher.
  • Page 50 7- Continuous loading of the phone contacts Phenomenon description: Continuous loading of the phone contacts. Supplier: Fujitsu Ten / Denso Ten This phenomenon can occur on the following vehicles (see table) on DA software lower than mentioned in below table. The problem has been resolved as from the software version shown below table or higher.
  • Page 51 8- Missed calls are displayed instead of displaying the call history Phenomenon description: Missed calls are displayed instead of displaying the call history Supplier: Fujitsu Ten / Denso Ten This phenomenon can occur on the following vehicles (see table) on DA software lower than mentioned in below table.
  • Page 52 TOUCH 2 – Touch Panel Symptoms: Visible crack on the radio panel 1- Visible crack on the radio panel Phenomenon description: Visible crack on the radio panel starting from the area between two buttons "TUNE>" and "<SELECT". Using chemical cleaning products can cause solvent crack on Basic Audio unit face panel at 40°C after 2 hours.
  • Page 53 TOUCH 2 – Command button related issues Symptoms: Flickering button after ignition on 1- Flickering button after ignition on Phenomenon description: The button start flickering (switching between day and night mode) after ignition on when the vehicle illumination in on.
  • Page 54 TOUCH 2 – Display Language related issues Symptoms: Italian translation error 1- Italian translation error Phenomenon description: Translation errors in the "car" and "ASL" screen when language is set to Italian. Supplier: Fujitsu Ten / Denso Ten This phenomenon can occur on the following vehicles (see table) on DA software lower than mentioned in below table.
  • Page 55 TOUCH 2 – Volume knob related issues Symptoms: The volume knob does not respond 1- The volume knob does not respond Phenomenon description: The button of the volume adjustment does not respond when turning sound level to the higher level.
  • Page 56 TOUCH 2 – Black Screen related issues Symptoms: When in reverse, the rear camera parking assist screen switches off by itself Black screen immediately after ignition on 1- When in reverse, the rear camera parking assist screen switches off by itself Phenomenon description: When in reverse, the rear camera parking assist screen switches off by itself.
  • Page 57 2- Black screen immediately after ignition on Phenomenon description: The phenomenon is triggered under the following conditions: Ignition off was performed with the gear in reverse and the rear camera is displayed. For example: customer is parking in reverse into a parking spot and switches off the engine without taking the car out of reverse gear.
  • Page 58 TOUCH 2 – Touch Panel Response related issues First Checks: Increase sensitivity of the Display Audio Symptoms: Screen freeze or inoperative during button or touch screen operation Prius+: Touch screen doesn’t respond at a cold or hot temperatures Avensis: Touch screen is not responsive or frozen when pressed...
  • Page 59 1- Screen freeze or inoperative during button or touch screen operation Phenomenon description: No response to touch screen pushing due to a software failure. Supplier : Panasonic This phenomenon can occur on the following vehicles (see table) on DA software lower than mentioned in below table.
  • Page 60 2- Prius+: Touch screen doesn’t respond at a cold or hot temperatures Phenomenon description: When touching the screen, intermittently there is no response to its command. After the temperature in the vehicle becomes normal, the touch screen works good again. About the low temperature, this phenomenon happens only at temperatures below 10 degrees Celsius.
  • Page 61 3- Avensis: Touch screen is not responsive or frozen when pressed Phenomenon description: The touch screen has suddenly become not responsive, inoperative or frozen when pressed. Potentially phenomenon is not caused by a malfunctioning Display Audio-unit, but by contamination accumulated between the touch screen and the Center Instrument Cluster Finish panel.
  • Page 62 Top page NG Techdoc How to Identify T2wG and Device How to access the Repair Manual How to access the Service Menu Unknown issue DA & Ext. Box How to check DTC codes How to install latest softwares...
  • Page 63 4- Screen freeze during navigation voice guidance Phenomenon description: The screen freezes during navigation voice guidance. Supplier : Fujitsu Ten / Denso Ten This phenomenon can occur on the following vehicle (see table) on DA software lower than mentioned in below table. The problem has been resolved as from the software version shown below table or higher.
  • Page 64 TOUCH 2 – Software version related issues Symptoms: Software version is “00000000” 1- Software version is “00000000” Phenomenon description: Display Audio software version is zeroed: Software version “00000000” is shown. Supplier: Panasonic This phenomenon can occur on the following vehicles (see table) on DA software lower than mentioned in below table.
  • Page 65 TOUCH 2 – Auto-reboot related issues Symptoms: Display reboots while Bluetooth auto reconnecting after a Bluetooth link loss Display restarts while driving Reboot of the DA-unit (showing loading icon) during cranking of the engine Reset of the DA-unit during operation...
  • Page 66 2- Display restarts while driving Phenomenon description: The radio unit resets itself without any warning in advance. The display turns suddenly off and then back on after few seconds. After the reset, the unit works normally but the Bluetooth connection is not possible. You need to stop the car, turn the ignition OFF, wait 2 minutes and then turn it back to ON position.
  • Page 67 3- Reboot of the DA-unit (showing loading icon) during cranking of the engine Phenomenon description: When ignition switch is turned ON a start-up screen: Loading screen is continuously loading "HYBRID synergy drive" logo can appear Buttons on touch screen are inoperative Supplier: Fujitsu Ten / Denso Ten This phenomenon can occur on the following vehicles (see table) on DA software lower than mentioned in below table.
  • Page 68 4- Reset of the DA-unit during operation Phenomenon description: While driving, it is possible that system can reset. Supplier: Fujitsu Ten / Denso Ten This phenomenon can occur on the following vehicles (see table) on DA software lower than mentioned in below table. The problem has been resolved as from the software version shown below table or higher.
  • Page 69 TOUCH 2 – DTC code related issues Symptoms: DTC code U1110 is generated 1- DTC code U1110 is generated Phenomenon description: DTC code U1110 is generated for no reason. Supplier: Fujitsu Ten / Denso Ten This phenomenon can occur on the following vehicles (see table) on DA software lower than mentioned in below table.
  • Page 70 TOUCH 2 – Camera system related issues First Checks: 1- If the screen becomes black every time after putting the reverse gear, plug another camera and see if it works, it may be an hardware issue Symptoms: 1- USB Audio screen overlays the Rear View Camera screen when Reverse gear is...
  • Page 71 2- When driving forward, the reverse camera screen is displayed Phenomenon description: Rear view monitor is turning on randomly at shift lever in D position and is swapping to energy. Supplier: Fujitsu Ten / Denso Ten This phenomenon can occur on the following vehicles (see table) on DA software lower than mentioned in below table.
  • Page 72 3- Rear camera image sticking Phenomenon description: The image of the rear camera is sticking. Others phenomena can happen: Sound level changed by steering wheel switches with delay 1-2 sec Sometimes impossible to use CD Icon of CD on the display isn't activated with inserted CD. It could be activated only after CD ejection/inserting Supplier: Fujitsu Ten / Denso Ten This phenomenon can occur on the following vehicles (see table) on DA software lower than...
  • Page 73 TOUCH 2 – Parking sensors related issues Symptoms: Screen goes to parking sensor screen after the user has changed the parking user settings Parking sensors warning screen is momentarily shown just after an ignition cycle is performed 1- Screen goes to parking sensor screen after the user has changed the parking user...
  • Page 74 2- Parking sensors warning screen is momentarily shown just after an ignition cycle is performed Phenomenon description: Parking sensors warning screen is momentarily shown just after an ignition cycle is performed. Supplier: Panasonic This phenomenon can occur on the following vehicles (see table) on DA software lower than mentioned in below table.
  • Page 75 Symptoms: Smart key switches off 1- Smart key switches off Phenomenon description: When changing the vehicle settings in Toyota Portal and the settings are downloaded into the vehicle, the car always switches off smart entry. Supplier: Panasonic This phenomenon can occur on the following vehicles (see table) on DA software lower than mentioned in below table.
  • Page 76 TOUCH 2 WITH GO - Combimeter relates issues Symptoms: Slow reaction of the combi-meter when displaying song information during USB playback 1- Slow reaction of the combi-meter when displaying song information during USB playback Phenomenon description: Slow reaction of the combi-meter when displaying song information during USB playback.
  • Page 77 TOUCH 2 WITH GO - AM/FM relates issues Symptoms: The audio source is changed from FM / AM to USB after ignition off / on cycle x 1- The audio source is changed from FM / AM to USB after ignition off / on cycle x...
  • Page 78 TOUCH 2 WITH GO – USB related issues Symptoms: Media screen displays that the USB media is loading (No USB device inserted) The last played music track is not retained when playing music Playback of music on USB media stops a few minutes after ignition on...
  • Page 79 2- The last played music track is not retained when playing music Phenomenon description: The last played music track is not retained when playing music using an I-pod. When using iPod after listening to a song on the iPod, if the vehicle is switched off, on next start up the song that was playing does no longer plays back, it reverts back to the first song on the iPod list.
  • Page 80 4- Track up / down function is not working during music playback from a USB medium Phenomenon description: After the update to the 6.7.0 software version, the following issues occurred: 1. The complete system stalls 2. Impossible to use the Track up and Track down buttons 3.
  • Page 81 TOUCH 2 WITH GO – Audio error message related issues Symptoms: Touch screen is not working / “Audio off” is displayed while radio is playing Touch screen is not working / “Audio off” is displayed while radio is playing Phenomenon description:...
  • Page 82 TOUCH 2 WITH GO – Audio source related issues Symptoms: The audio source is changed from FM / AM to USB after ignition off / on cycle 1- The audio source is changed from FM / AM to USB after ignition off / on cycle...
  • Page 83 TOUCH 2 WITH GO – DAB related issues Symptoms: DAB radio text intermittently disappears / the DAB radio text of another station is displayed 1- DAB radio text intermittently disappears / the DAB radio text of another station is displayed Phenomenon description: After updating the navigation software from 4.5.0 to 6.7.0, the DAB radio text (which...
  • Page 84 TOUCH 2 WITH GO – AUX related issues Symptoms: 1- AUX resume after ACC ON is not successful AUX resume after ACC ON is not successful Phenomenon description: When a multimedia device is connected via the auxiliary port (AUX), it will not resume playback of the last played song after an ignition cycle.
  • Page 85 TOUCH 2 WITH GO – Volume related issues Bluetooth and Navigation volume changes after Ignition off Impossible to change volume level in HandsFree mode 1- Bluetooth and Navigation volume changes after Ignition off Phenomenon description: Bluetooth call volume and ringtone volume resets to 0 on the display with every ACC...
  • Page 86 2- Impossible to change volume level in Handsfree mode Phenomenon description: No volume change is possible during hands free mode even though the volume knob is rotated The failure is due to a Bluetooth conflict between the extension box and Touch unit. Supplier: Harman / Fujitsu Ten –...
  • Page 87 Reboot the phone and pair it again How to check the phone is paired with the right functions How to check the Touch 2 has access to the phone information How to check the phone compatibility with the Touch 2 Bluetooth Symptoms: The phone can’t be controlled from the touch screen...
  • Page 88 Reboot the phone and pair it again How to check the phone is paired with the right functions How to check the Touch 2 has access to the phone information How to check the phone compatibility with the Touch 2 Bluetooth Symptoms: The phone can’t be controlled from the touch screen...
  • Page 89 Reboot the phone and pair it again How to check the phone is paired with the right functions How to check the Touch 2 has access to the phone information How to check the phone compatibility with the Touch 2 Bluetooth Symptoms: The phone can’t be controlled from the touch screen...
  • Page 90 Reboot the phone and pair it again How to check the phone is paired with the right functions How to check the Touch 2 has access to the phone information How to check the phone compatibility with the Touch 2 Bluetooth Symptoms: The phone can’t be controlled from the touch screen...
  • Page 91 TOUCH 2 WITH GO – Camera System related issues Symptoms: Rear camera: When reversing, the reverse camera screen is freezing Mirai only: The rear view camera is displayed when shift lever is in drive ("D") 1- Rear camera: When reversing, the reverse camera screen is freezing...
  • Page 92 Phenomenon description: While driving with the shift position in D (Drive), the rear view camera image is displayed on the Touch 2 with Go Plus system. Supplier : Harman This phenomenon can occur on Extension Box software lower than mentioned in below table.
  • Page 93 TOUCH 2 WITH GO – Black Screen related issues First Checks: 1- If the screen becomes black every time after putting the reverse gear, plug another camera and see if it works, it may be an hardware issue Symptoms: Display blacks out at low speed (front camera On) while using hands free...
  • Page 94 2- Black screen appears after On/Off cycle while USB is plugged in Phenomenon description: This phenomenon is present on vehicles with F-ten display audio only (Hilux, C-HR, Yaris): After updating the navigation extension box with software release 6.7.0, that while a USB is plugged in, a black screen appears after Ignition off / on cycle.
  • Page 95 3- Display blacks out after ending phone call while shifting out of reverse Phenomenon description: During a phone call while the vehicle is in reverse (reverse camera On), when the phone call is ended, the screen freezes and stays in a black screen. Supplier: Harman This issue is due to a software failure in DA or in Extension box.
  • Page 96 1- C-HR only: GPS signal reception improvement Phenomenon description: After “ignition on” the Touch2 with Go navigation of Toyota C-HR does not quickly enough acquire the GPS signal to ensure a stable location fix and they will experience that the GPS position drifts away from the actual position.
  • Page 97 TOUCH 2 WITH GO – Auto-reboot related issue Symptoms: Screen control buttons are not responsive and navigation system reset 1- Screen control buttons are not responsive and navigation system reset Just after ignition or while driving the screen control buttons (Setup, Car, Media, Map/Nav, Telephone, Track forward, Track rearward buttons) don't react anymore on an input from the customer.
  • Page 98 TOUCH 2 WITH GO – Language related issue Symptoms: Polish alphabet improper displayed Impossible to add a phone number to the favorites list in a few languages Correction of spelling mistakes against the Danish language 1- Polish alphabet improper displayed...
  • Page 99 2- Impossible to add a phone number to the favorites list in a few languages Phenomenon description: When the system is set to languages: Finnish Greek Russian Ukrainian It is impossible to add a phone number to the favorites list (touch screen doesn’t respond when trying to enter the favorite number).
  • Page 100 3- Correction of spelling mistakes against the Danish language Phenomenon description: There is a spelling mistake in the audio, “Farvoritter” is not correct Danish Supplier: Harman This phenomenon can occur on Extension Box software lower than mentioned in below table. The problem has been resolved as from the software version shown below table or higher.
  • Page 101 TOUCH 2 WITH GO – Map Coverage/Database Symptoms: Country information screen pops up even when driving without passing a border UK: Correction of postal code errors Wrong road name (previous road name) displayed after an intersection Hungary: Wrong ZIP code in the map database...
  • Page 102 2- UK: Correction of postal code errors Phenomenon description: Postal code is not available on the Touch 2 with Go because it's not possible to input the 6thd digit. Supplier: Harman This phenomenon can occur on Extension Box software lower than mentioned in below table.
  • Page 103 3- Wrong road name (previous road name) displayed after an intersection Phenomenon description: Wrong road name (previous road name) displayed after an intersection. When changing road the navigation system is slow to change the name at the bottom of the screen on certain roads.
  • Page 104 4- Hungary: Wrong ZIP code in the map database Phenomenon description: When entering an address, first entering ZIP code, the system does not allow to enter street name or house number for specific addresses. When entering city name, then street name and house number, wrong ZIP code is displayed on the “Enter an address”...
  • Page 105 5- Russia: After switching to wintertime, the arrival time is shifted by one hour from the expected time Phenomenon description: The calculated arrival time is 1 hour ahead of expected time. For example the arrival time for route of 9.3 km which begins at 10:56 is 12 hours 17 minutes (expected 22 minutes). Supplier: Harman This phenomenon can occur on Extension Box software lower than mentioned in below table.
  • Page 106 6- Russia: After switching to summertime, the arrival time is shifted by one hour from the expected time Phenomenon description: After switching to summertime, the arrival time is shifted by one hour from the expected time Supplier: Harman This phenomenon can occur on Extension Box software lower than mentioned in below table. The problem has been resolved as from the software version shown below table or higher.
  • Page 107 TOUCH 2 WITH GO – Map Drawing related issues Symptoms: Wrong color for highway board (Switzerland) 1- Wrong color for highway board (Switzerland) Phenomenon description The Swiss Highway indication board are green. When programming Touch2Go, driving on the highway and having to take a crossing highway, the system displays the crossing highway with a blue panel as an exit, but it’s an intersection (not an exit).
  • Page 108 TOUCH 2 WITH GO – Map Language related issues Symptoms: In Czech, the distance indicating how much road ahead to block is not shown In Danish the warning message for internet roaming is displaying a mix up of Danish and English words English word “favorite”...
  • Page 109 2- In Danish the warning message for internet roaming is displaying a mix up of Danish and English words Phenomenon description: Every time the system is warning you, that your phone company might charge you for Internet traffic, the message displays a wrong word in the line. Supplier: Harman This phenomenon can occur on Extension Box software lower than mentioned in below table.
  • Page 110 3- English word “favorite” is spelled with small “f” In every menu where the word favorite or favorites are displayed, the word is spelled with small “f” instead of big “F”. Supplier: Harman This phenomenon can occur on Extension Box software lower than mentioned in below table. The problem has been resolved as from the software version shown below table or higher.
  • Page 111 4- On the navigation input keyboard, letters specific to the Icelandic alphabet can't be selected When searching a street beginning with the specific letter, the letter is unavailable. The letter is there but it is “shadowed” and cannot be selected, even if street names beginning with the letter are clearly listed when viewing postal code street-list.
  • Page 112 Furthermore, when “REYKJAVIK” is input to the system and street list is called up, it only shows street names from “A-G”. Street names from “G-Z” are not listed. Supplier: Harman This phenomenon can occur on Extension Box software lower than mentioned in below table. The problem has been resolved as from the software version shown below table or higher.
  • Page 113 TOUCH 2 WITH GO – Route Guidance related issues Symptoms: The route guidance does not lead to the location requested After inputting a destination, the system freezes (only in 6.9.0) After pressing F, France is not listed in the country list /when pressing the map button, the system resets (only in 4.5.0)
  • Page 114 (150+ miles). The start location is the dealer address = Fish Brothers Toyota, Penzance Drive, Swindon, SN5 7RX, United Kingdom. Supplier: Harman This phenomenon can occur on Extension Box software lower than mentioned in below table.
  • Page 115 3- After pressing F, France is not listed in the country list /when pressing the map button, the system resets (only in 4.5.0) Black screen and preselection of France not possible 1. When pressing "F" in the Nav destination keyboard screen to get a list of country names starting with either letters, France is not suggested and the keyboard becomes inactive or in a disable state.
  • Page 116 TOUCH 2 WITH GO – Speed Camera Alert related issues Symptoms: No audible warning beep anymore when approaching a speed camera Continuous beeps can be heard when approaching a speed camera 1- No audible warning beep anymore when approaching a speed camera Phenomenon description: After updating the navigation system to version 6.7.0, when passing speed cameras, it is...
  • Page 117 Check the map shows safety cameras 3- Check the map shows safety cameras Supplier: Harman This phenomenon can occur on Extension Box software lower than mentioned in below table. The problem has been resolved as from the software version shown below table or higher. Minimum Required Software Version: 6.10.0 How to fix: Install latest released Extension Box Software.
  • Page 118 2- Continuous beeps can be heard when approaching a speed camera Phenomenon description: When approaching a speed camera, the speed camera sound warning/notification happens repeatedly, instead of the single 'beep' warning. Supplier: Harman This phenomenon can occur on Extension Box software lower than mentioned in below table. The problem has been resolved as from the software version shown below table or higher.
  • Page 119 TOUCH 2 WITH GO – Traffic Information related issues Symptoms: No traffic information received and shown on the map (UK) 1- No traffic information received and shown on the map (UK) Phenomenon description: When driving in the United Kingdom no traffic information are received (RDS TMC) and shown on the map.
  • Page 120 TOUCH 2 WITH GO – Voice Guidance Language related issues Symptoms: Czech language voice guidance improvements Bad German and French voice guidance Wrong pronunciation in Czech, Slovak, Hungarian and Romanian of the voice guidance command: "Please proceed to the highlighted route"...
  • Page 121 1- Czech language voice guidance improvements Phenomenon description : Pronunciation improvements for voice guidance: A) English "After 300 meters slight left turn to the left on expressway E48" Czech - wrong "Po třech stech metrech mírně zatočte vpravo rychlostní silnice É...
  • Page 122 2- Bad German and French voice guidance Phenomenon description: The pronunciation quality in German is not OK and the voice is lisping The sentences are too long and get interrupted when two voice guidance commands are following quickly after each other. Supplier: Harman This phenomenon can occur on Extension Box software lower than mentioned in below table.
  • Page 123 4- In Portuguese 800 meter is pronounced as 200 meters Phenomenon description: During navigation with voice guidance, the voice command for 800m is wrong because the unit said 200m instead of 800m before a turn. Supplier: Harman This phenomenon can occur on Extension Box software lower than mentioned in below table. The problem has been resolved as from the software version shown below table or higher.
  • Page 124 5- In Switzerland, some streets names are wrongly pronounced Phenomenon description: In Switzerland, some streets names are wrongly pronounced. Supplier: Harman This phenomenon can occur on Extension Box software lower than mentioned in below table. The problem has been resolved as from the software version shown below table or higher. Minimum Required Software Version: 4.4.1 How to fix: Install latest released Extension Box Software.
  • Page 125 6- Wrong voice guidance on highway Phenomenon description: The navigation system assimilates a highway change to a highway exit. The navigation makes the same mistake for the vocal guidance and says in french : "Quitter l'autoroute" means "Leave the highway" and should be "Highway change" "Changer d'autoroute" Supplier: Harman This phenomenon can occur on Extension Box software lower than mentioned in below table.
  • Page 126 TOUCH 2 WITH GO – Steering Switch related issues Symptoms: Steering wheel commands are not working 1- Steering wheel commands are not working With an I-phone the steering wheel switches are not working to scroll through the music list. Supplier: Harman This phenomenon can occur on Extension Box software lower than mentioned in below table.
  • Page 127 TOUCH 2 WITH GO – Update related issues Symptoms: License key requested to update a "High" version ( vehicle still covered under the free map guarantee) Reset during updating the map database Map update from version 4.3.0 to 4.4.1 is not possible 1- License key requested to update a "High"...
  • Page 128 2- Reset during updating the map database Phenomenon description: When updating the navigation extension box software version from 6.8.1H to 6.8.2H, the update stops and an error message appears on the screen asking to remove the update stick from USB connector to restart the unit.

  • Page 129: Problem Description

    Dealer Map Update Mode – How to fix Background We issue this document due the results on the analysis of warranty claims of Toyota Extension Boxes (TEB) received in the Quality Control Laboratory: Warranty parts reported as “inoperative when switched on”, “erroneous behavior”, ”malfunction of display panel”…...

  • Page 130: System Diagnostics

    System Diagnostics Running some diagnostic checks can define between a full malfunction and a sw-update mode where later on an update-retry can be successful as described previously. 1- Key “On” 3- Switch On/Off the headlights 3 consecutive times in quick succession 2- Press and hold the hard key “SETUP”...

  • Page 131: Service Menu Access

    Service Menu Service Menu to check on system and SW version. 1. Key “On” 3. Switch On/Off the headlights 3 consecutive times in 2. Press and hold the hard key quick succession “CAR” Service Menu Access: In update mode 4. It is possible to enter to the Diagnostic Menu to perform a run system check Replace 5.
  • Page 132 Software Recovery Following the previous recommendations for sw update: Engine on Enough fuel Remove the usb stick until its led stops blinking completely It is possible to perform a recovery of the unit by inserting again a valid DMUP usb stick; this will restart the update process, recovering the TEB software from this state, making it fully functional again.
  • Page 133 3- Map update from version 4.3.0 to 4.4.1 is not possible Phenomenon description: When trying to update the Navigation Software (Extension Box) with 4.4.1WL, update fails and error message appears: Then, when checking the navigation software version, the system shows 4.4.1WL. However, when trying to check the function of the navigation, it is impossible to load the map.
  • Page 134 TOUCH 2 WITH GO – Data Connection related issues Symptoms: Data connection for weather fuel and parking app in software 6.6.0 is not working Impossible to register extension box on customer portal (wrongly device ID) 1- Data connection for weather fuel and parking app in software 6.6.0 is not working Phenomenon description: Data connection for weather fuel and parking app in software 6.6.0 is not working...
  • Page 135 2- Impossible to register extension box on customer portal (wrongly device ID) Phenomenon description: Impossible to register extension box on customer portal (wrongly device ID) Supplier: Harman This phenomenon can occur on Extension Box software lower than mentioned in below table. The problem has been resolved as from the software version shown below table or higher.
  • Page 136 How to update Touch 2 Softwares 1- Install latest Display Audio Software Panasonic Display Audio Denso Ten Display Audio Install latest Extension Box and Map Version Top page NG Techdoc How to Identify T2wG and Device How to access the Repair Manual...
  • Page 137 How to update the Display Audio Software Panasonic Software Update: You will find on the next pages, the reference table and the download links for the software updates. Top page NG Techdoc How to Identify T2wG and Device How to access the Repair Manual How to access the Service Menu Unknown issue DA &...
  • Page 138 Top page NG Techdoc How to Identify T2wG and Device How to access the Repair Manual How to access the Service Menu Unknown issue DA & Ext. Box How to check DTC codes How to install latest softwares...
  • Page 139 Vehicle Part number Touch 2 (USB) Touch 2 with Go (CD) 86140-02280 http://touch2go.toyota- 86140-02300 europe.com/multimedia/519 86140-02320 W+Auris+-+USB.zip http://touch2go.toyota- 86140-02340 Auris europe.com/multimedia/519W+Au (2012 - 2015) 86140-02290 ris+-+CD.zip 86140-02310 86140-02330 86140-02350 http://touch2go.toyota- 86140-02360 europe.com/multimedia/635 86140-02370 W+Auris+-+USB.zip http://touch2go.toyota- Auris 86140-02380 europe.com/multimedia/635W+Au (2015 - ) 86140-02390 ris+-+CD.zip...
  • Page 140 Vehicle Part number Touch 2 (USB) Touch 2 with Go (CD) 86140-0E081 http://touch2go.toyota- http://touch2go.toyota- Highlander 86140-0E091 europe.com/multimedia/574 europe.com/multimedia/574W+Hi (2013 - ) W+Highlander+-+USB.zip ghlander+-+CD.zip 86140-0E101 86140-0E210 http://touch2go.toyota- http://touch2go.toyota- Highlander 86140-0E220 europe.com/multimedia/676 europe.com/multimedia/676W+Hi (2013 - ) W+Highlander+-+USB.zip ghlander+-+CD.zip 86140-0E260 86140-60150 http://touch2go.toyota- 86140-60170 europe.com/multimedia/596...
  • Page 141 Vehicle Part number Touch 2 (USB) Touch 2 with Go (CD) http://touch2go.toyota- http://touch2go.toyota- 86140-0R210 europe.com/multimedia/153B+T RAV4 europe.com/multimedia/153B MR+SP+RAV4+-+CD.zip (2015 - ) +TMR+SP+RAV4+-+USB.zip 86140-0R220 http://touch2go.toyota- 86140-0F050 europe.com/multimedia/912A http://touch2go.toyota- 86140-0F070 Verso _545W+Verso+-+USB.zip europe.com/multimedia/912A_54 (2009 - 2017) 86140-0F040 5W+Verso+-+CD.zip 86140-0F060 http://touch2go.toyota- 86140-0F051 http://touch2go.toyota- europe.com/multimedia/545...
  • Page 142 FE3069 Verso S 86140-52240 FE3069 Verso S 86140-52250 FE3069 Verso S 86140-52220 FE3069 Verso S 86140-52230 FE3069 Verso S 86140-52280 FE3069 http://touch2go.toyota- Verso S 86140-52290 FE3069 europe.com/multimedia/FE3069.zip Verso S 86140-52300 FE3069 Verso S 86140-52310 FE3069 Yaris 86140-0D090 XE3953 Yaris 86140-0D100...
  • Page 143 Vehicle Part number Software Version Download C-HR 86140-F4040 VE3953 http://touch2go.toyota- C-HR 86140-F4020 VE3953 europe.com/multimedia/VE3953.zip C-HR 86140-F4030 HE3953 C-HR 86140-F4010 HE3953 Yaris 86140-0D320 HE3953 Yaris 86140-0D340 HE3953 Yaris 86140-0D360 HE3953 Yaris 86140-0D370 HE3953 http://touch2go.toyota- Yaris 86140-0D390 HE3953 europe.com/multimedia/HE3953.zip Yaris 86140-0D400 HE3953...
  • Page 144 How to update the Extension Box and Map version Techdoc 1 Click on: 1- Click on Owner 2- Click on Map and software updates Top page NG Techdoc How to Identify T2wG and Device How to access the Repair Manual How to access the Service Menu Unknown issue DA &...
  • Page 145 3- Choose the concerned system and follow the instructions To identify the Touch 2 with Go system (Low or High), check the tutorial: How to identify Touch 2 system configuration Top page NG Techdoc How to Identify T2wG and Device...
  • Page 146 MM Diagnostic Recorder: Read out procedure Top page NG Techdoc How to Identify T2wG and Device How to access the Repair Manual How to access the Service Menu Unknown issue DA & Ext. Box How to check DTC codes How to install latest softwares...
  • Page 147 Top page NG Techdoc How to Identify T2wG and Device How to access the Repair Manual How to access the Service Menu Unknown issue DA & Ext. Box How to check DTC codes How to install latest softwares...
  • Page 148 Top page NG Techdoc How to Identify T2wG and Device How to access the Repair Manual How to access the Service Menu Unknown issue DA & Ext. Box How to check DTC codes How to install latest softwares...
  • Page 149 Top page NG Techdoc How to Identify T2wG and Device How to access the Repair Manual How to access the Service Menu Unknown issue DA & Ext. Box How to check DTC codes How to install latest softwares...
  • Page 150 Top page NG Techdoc How to Identify T2wG and Device How to access the Repair Manual How to access the Service Menu Unknown issue DA & Ext. Box How to check DTC codes How to install latest softwares...

This manual is also suitable for:

Touch 2 with go