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Nokia FastMile 5G-24W-A User Manual

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FastMile 5G Gateway
5G-24W-A
Release 1.0.03
January/2020
Nokia — Proprietary and confidential
Use pursuant to applicable agreements

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  Summary of Contents for Nokia FastMile 5G-24W-A

  • Page 1 FastMile 5G Gateway 5G-24W-A Release 1.0.03 January/2020 Nokia — Proprietary and confidential Use pursuant to applicable agreements...
  • Page 2 FastMile 5G Gateway User Guide Issue 1.0...
  • Page 3: Table Of Contents

    Contents Contents ......................3 Welcome ....................... 6 Purpose of this Guide ..................6 Get to know your Nokia FastMile 5G Gateway ..........7 Typical connection ..................8 Physical interfaces ..................9 Bottom interfaces ..................9 Radio interfaces ................... 9 Visual Guidance ..................10 Setting up the FastMile 5G Gateway ............
  • Page 4 Monitoring your FastMile 5G Gateway and connection status ....28 Displaying the WAN status ................28 Displaying the FastMile Radio Information ..........29 Displaying the FastMile Statistics Information ......... 30 Home Networking status ................30 Changing the SSID from default value ........... 32 Changing the WiFi Key from the default value ........
  • Page 5 Resetting the WiFi Key to factory default ..........56 Technical specifications ................... 57 Radio – cellular ....................57 Radio – WiFi ....................58 Compatible Nokia WiFi Beacons Software Versions ........58 Management ..................... 58 Terms and privacy .................... 59 Manufacturer information ................59 FastMile 5G Gateway User Guide Issue 1.0...
  • Page 6: Welcome

    Welcome Thank you for purchasing the Nokia FastMile 5G Gateway. The FastMile 5G Gateway provides Internet connectivity through a wireless 5G connection to the mobile network. When 5G coverage is not available, this gateway provides 4G/LTE access. The Nokia FastMile 5G Gateway maximizes indoor coverage with Nokia WiFi using Nokia’s intelligent mesh technology.
  • Page 7: Get To Know Your Nokia Fastmile 5G Gateway

    Multiband omni antenna for 4G/LTE • Integrated residential gateway • Central point of a mesh network with Nokia WiFi Beacons 1 and 3 NOTE The Nokia WiFi Beacon 1 and Beacon 3 are not included as part of the FastMile 5G Gateway but sold separately.
  • Page 8: Typical Connection

    Typical connection The Nokia FastMile 5G Gateway typically has 4G/LTE and 5G mobile network connectivity to Mobile network (WAN-Wide Area Network) direction, and Nokia WiFi connectivity in the home networks (LAN- Local Area Network) direction, as shown below. The FastMile 5G...
  • Page 9: Physical Interfaces

    Physical interfaces Bottom interfaces The physical connectivity of the gateway is located on the bottom of the FastMile 5G Gateway and includes: • SIM slot for 4FF/nano-sized SIM card. • power plug (12VDC). • one RJ45 WAN port for backup Ethernet Gigabit connection. •...
  • Page 10: Visual Guidance

    Visual Guidance There are seven LEDs on the top of the Nokia FastMile 5G Gateway: • Five 5G Signal Direction LEDs • A Center LED to indicate 4G/LTE signal quality and Gateway status • A 5G LED to indicate 5G signal quality.
  • Page 11: Setting Up The Fastmile 5G Gateway

    Setting up the FastMile 5G Gateway Insert SIM card and power on Turn the Nokia FastMile 5G Gateway upside down. Remove the SIM tray using the finger groove. Place the SIM card in the tray and insert it back into Gateway.
  • Page 12: Start Up Sequence

    Connect the power adapter on bottom of your FastMile 5G Gateway and plug it then into an electrical outlet. NOTE Ensure that cables do not block the air flow on the bottom of the FastMile 5G Gateway to avoid overheating. Start up sequence Press the Power On button on the bottom of the FastMile 5G Gateway and place it on intended...
  • Page 13: 5G Signal Direction Leds

    5G Signal Direction LEDs Once the boot up is completed, the FastMile 5G Gateway connects to 4G/LTE network. The Center LED turns either green, yellow, orange indicating the 4G/LTE signal strength. good… medium… weak signal NOTE If the Center LED remains red, there is no 4G/LTE signal. In this case, the 5G signal search will not start.
  • Page 14 Repositioning for a better 4G/LTE or 5G signal. If the position of the Nokia FastMile 5G Gateway is changed, the Gateway might need to redo the signal search. Power cycle the unit (switch the power off and then on after 10 seconds) and repeat the start-up sequence.
  • Page 15: Understanding The Led Colors

    Understanding the LED colors This section has tables that describe the LED states, their meaning, and what you may consider doing in response. Center LED The Center LED indicates 4G/LTE, Ethernet WAN service, and WPS Pairing availability and signal strength. Direction What you may consider LED color...
  • Page 16: 5G Led

    5G LED The relative location of the lit 5G Signal Direction LED indicates the direction of the strongest 5G and signal strength. Direction What you may consider LED color What it means behavior doing Reposition the FastMile 5G Gateway for a better No 5G signal 5G signal or remain using 4G/LTE...
  • Page 17: Ethernet Wan

    Ethernet WAN FastMile 5G Gateway has dynamic WAN switching, which is an automatic backup method to access the internet if 4G/LTE and 5G fails. If 5G and 4G/LTE signals are weak, you may notice slower internet speeds. You can connect the ethernet cable to the WAN port in the bottom of the device.
  • Page 18: Repositioning For A Better 4G/Lte Or 5G Signal

    3. Connect the Nokia FastMile 5G Gateway to an electrical outlet at the new location and power it on. 4. Check the LEDs as described Visual Guidance chapter.
  • Page 19: Want To Improve Medium 5G Service

    If the house has more than one floor, moving the device to a higher floor might be a solution. 3. Connect the Nokia FastMile 5G Gateway to an electrical outlet at the new location and power it on. NOTE You might need to repeat this cycle several times before finding the best location for the Nokia FastMile 5G Gateway .
  • Page 20 TIPS FOR POSITIONING THE FASTMILE 5G GATEWAY Position the FastMile 5G Gateway: • In a place with few obstructions for 4G/5G radio waves, ideally close to a window. • Close to an AC socket. • The side of the room closest to the base station (if known).
  • Page 21: Connecting Wifi Devices To The Gateway

    Connecting WiFi devices to the Gateway Connect WiFi devices to your Nokia FastMile 5G Gateway by using the SSID and WiFi Key listed in sticker on the bottom of Gateway. FastMile 5G Gateway User Guide Issue 1.0...
  • Page 22: Nokia Wifi Mesh

    Nokia WiFi Beacon 1 and 3, including how to configure the Nokia WiFi Beacon for use in the mesh. Use this procedure to add a Nokia WiFi Beacon 1 or Beacon 3 to a mesh that has the FastMile 5G Gateway as the access point.
  • Page 23: Nokia Wifi App Download

    Nokia WiFi app download The FastMile 5G Gateway supports the Nokia WiFi mesh. For a Nokia Wifi mesh network to work, you need Nokia Beacon 1 or Beacon 3. NOTE The Nokia WiFi Beacons 1 and 3 are sold separately.
  • Page 24: Establishing A Connection And Logging Into The Fastmile 5G Gateway

    Nokia FastMile 5G Gateway, the default user name and password are located on the bottom. Use one of the following methods to connect to the Nokia FastMile 5G Gateway WebGUI Interface: Use the RJ45 Gigabit Ethernet LAN ports on the underside of the •...
  • Page 25 Establish a Nokia WiFi connection between the PC and the Nokia • FastMile 5G Gateway. Remember to position the device on same direction. Ensure the Local Area Connection setting for your PC is set to “Obtain an IP address automatically”.
  • Page 26: Nokia Fastmile 5G Gateway Login

    Ensure that this procedure is successful before attempting any monitoring or configuration procedures in this User Guide. Nokia FastMile 5G Gateway login If you forget the current username and password, press the reset button on the bottom of the FastMile 5G...
  • Page 27 FastMile 5G Gateway. See Changing a WebGUI password for the procedure. Once you have changed your password, you must reconnect to the Nokia FastMile 5G Gateway. FastMile 5G Gateway User Guide Issue 1.0...
  • Page 28: Monitoring Your Fastmile 5G Gateway And Connection Status

    Monitoring your FastMile 5G Gateway and connection status It is easy to find the status of your FastMile 5G Gateway and connection including the WAN, 5GNR, and 4G/LTE networks. Displaying the WAN status Select Status tab and click WAN Status from the FastMile 5G Gateway menu.
  • Page 29: Displaying The Fastmile Radio Information

    The Ethernet or Cellular WAN Status parameters are useful when experiencing a connection issue and you have called to service provider Customer Service. Click Refresh to update the WAN Status displayed information. Displaying the FastMile Radio Information Select Overview tab and click FastMile Radio from the FastMile 5G Gateway menu.
  • Page 30: Displaying The Fastmile Statistics Information

    Home Networking status Nokia recommends that you change the SSID and WiFi Key from the default values located on a sticker on the bottom of the FastMile 5G Gateway to an easier identifier to remember and for security.
  • Page 31 NOTE To optimize mesh configuration using Beacon1 and Beacon3, the SSID/encryption and WiFi Key for 2.4 GHz and 5 GHz must be the same. Rebooting the FastMile 5G Gateway will not reset the SSID or the WiFi Key. See Setting the gateway to factory default to reset the SSID or WiFi Key to the default value.
  • Page 32: Changing The Ssid From Default Value

    Changing the SSID from default value 1. Select Status tab and click Home Networking from the FastMile 5G Gateway menu. 2. From the LAN Wireless Info table, Wireless (2.4 GHz) or Wireless (5 GHz) parameter, click Setting. The SSID Config Table appears. Wireless (2.4 GHz) FastMile 5G Gateway User Guide Issue 1.0...
  • Page 33: Changing The Wifi Key From The Default Value

    Wireless (5 GHz) 3. From the SSID Select drop-down box, select the SSID to change. 4. From the SSID Name, enter a new name. 5. Click Save. 6. Repeat this procedure for 5 GHz if necessary. Changing the WiFi Key from the default value 1.
  • Page 34 2. From the LAN Wireless Info table, Wireless (2.4 GHz) or Wireless (5 GHz) parameter, click Setting. The SSID Config Table appears. Wireless (2.4 GHz) Wireless (5 GHz) 3. Select the Encryption Mode from the Encryption Mode drop-down box. FastMile 5G Gateway User Guide Issue 1.0...
  • Page 35: Viewing Home Networking

    This table describes the parameters that are available depending on the selected Encryption Mode: Wireless Encryption Mode 2.4 GHz WPA/WPA2 Personal WPA/WPA2 Enterprise Open 5 GHz WPA2 + AES WPA/WPA2 Enterprise NONE-OPEN The parameters associated with each type of encryption mode differs.
  • Page 36 There are five categories of Home Networking statistics: • LAN Wireless Info table displays the number of Ethernet, 2.4 and 5 GHz connections and their settings. • Wireless Settings (2.4GHz) table displays the name of the 2.4 GHz wireless network and the address of the wireless access point.
  • Page 37: Network Configuration

    NOTE The device is removed from the list when disconnected, powered off, or the WiFi is turned off. The device remains in WebGUI until deleted. If you attempt to delete an active device, a message appears stating that you cannot delete an active device. 4.
  • Page 38: Configuring 5 Ghz Wifi Network Parameters

    NOTE The Maximum number of users is 32. Configuring 5 GHz WiFi network parameters Select the Network tab and click Wireless (5 GHz) from the FastMile 5G Gateway menu. Use this information to monitor the 5 GHz network parameters. NOTE The same SSID for both 2.4 and 5 GHz WiFi are required for mesh and band steering.
  • Page 39: Configuring The Wireless Schedule

    Configuring the Wireless schedule Turn the wireless access off when the internet is not being used to save power. 1. Select the Network and click Wireless Schedule from FastMile 5G Gateway menu. 2. Check the Schedule Function box to turn the wireless signal off for the configured period.
  • Page 40 4. Enter a Start Time (HH:MM) End Time (HH:MM) for the period in which you want the wireless signal off. 5. Choose Everyday or Individual Days from the drop-down menu. 6. If you chose Individual Days, select the checkboxes for the desired days.
  • Page 41: Security Configuration

    Security configuration Setting up your Parental Controls Select the Security tab and click Parent Control from the FastMile 5G Gateway menu. FastMile 5G Gateway User Guide Issue 1.0...
  • Page 42: Add A Policy Name

    Add a policy name Check the Access Control checkbox. Click the plus sign (+) to add a policy. A separate panel displays for configuring the policy name, IP address of the device, and dates and times for the policy. Enter a New Policy Name.
  • Page 43: Maintenance

    Maintenance Changing a WebGUI password The WebGUI password must adhere to the password rules, which are as follows: • the password may consist of uppercase letters, lowercase letters, digital numbers, and the following special characters: ! # + , - / @ _ : = ] •...
  • Page 44 2. Enter the original password. 3. Enter a new password that adheres to the rules described above. 4. Enter the new password again so that it matches the new password exactly. 5. Enter a password prompt message. Click Save. 7. Click Refresh icon.
  • Page 45: Identifying And Assigning An Alias To Connected Devices

    Identifying and assigning an alias to connected devices 1. Select the Maintenance tab and click Device Management from the FastMile 5G Gateway menu. 2. Choose a Host Name from the drop-down menu. 3. Enter a Host/Alias for the chosen host. 4.
  • Page 46: Fastmile Radio Management

    Define the timing when 5G is checking for the best 5G antenna signal. If the time is not defined, checking is done during restart only. Nokia recommends sweeping for the best antenna signal when the 5G network connection is not used, such as night time.
  • Page 47: Access Point Name (Apn) Management

    Access Point Name (APN) Management The APN is derived from the SIM card or it’s received from network. Modify these parameters only by service provider guidance. Select the Maintenance tab and click APN Management from FastMile 5G Gateway menu. Use this information to manage the access point name. You must have advance networking knowledge to modify the parameters.
  • Page 48: Rebooting The Fastmile 5G Gateway

    Rebooting the FastMile 5G Gateway Occasionally, an error may be cleared by rebooting the FastMile 5G Gateway. Select the Maintenance tab and click Reboot Device from the FastMile 5G Gateway menu. 2. Click Reboot. The FastMile 5G Gateway reboots. FastMile 5G Gateway User Guide Issue 1.0...
  • Page 49: Setting The Gateway To Factory Default

    Setting the gateway to factory default There are two methods to set the FastMile 5G Gateway to factory default: press the button on the bottom or use the Web GUI. Pressing the Reset Button If you forget the current username and password, press the reset button on the bottom of the FastMile 5G...
  • Page 50: By Webgui

    take care to place the gateway in the same direction as was the recommended direction. By WebGUI There is no LED behaviour for a factory reset using the WebGUI. Select the Maintenance tab and click Factory Default from the FastMile 5G Gateway menu. 2.
  • Page 51: Logging Out

    Logging out Click Logout from the FastMile 5G Gateway header or banner. The Login window appears. FastMile 5G Gateway User Guide Issue 1.0...
  • Page 52: Troubleshooting

    Repositioning for a better 4G/LTE or 5G signal. If the overall internet experience is still poor, view statistics: 1. Log into the webGUI. See Nokia FastMile 5G Gateway login for the procedure. 2. Select the Status tab and click Statistics.
  • Page 53 LAN Tab WAN Tab 3. Select the LAN or WAN tab. FastMile 5G Gateway User Guide Issue 1.0...
  • Page 54: View Rsrp Current Parameter Value

    4. Review the statistics including: • Errors Sent • CRC Error Received Errors indicate a connection problem. These Errors may help you resolve the internet performance. Please contact your service provide to solve these issues. View RSRP Current Parameter Value Reference Signals Received Power (RSRP) parameters are collected for 4G/LTE and 5G cellular statistics.
  • Page 55 3. From the LTE Cell Information table, view the RSRP Current value. Ethernet WAN port can be used as a backup connection if the radio signal is not available. Connect ethernet cable to WAN port on bottom of FastMile 5G Gateway.
  • Page 56: Forgot Your Password

    Forgot your password? If you are unable to remember your password, reset the FastMile 5G Gateway to the factory default to reuse the password that is on the sticker on the bottom. See: • Setting the gateway to factory default •...
  • Page 57: Technical Specifications

    • 1 GigE WAN port • 3x GigE LAN ports • USB 3.0 Type A port • • Adheres to strict Nokia security Security standards WiFi Protected Access (WPA) support, • including WPA Pre-Shared Key (PSK) and WPA2 • Omni-directional antenna depending...
  • Page 58: Radio - Wifi

    Radio – WiFi • Dual-band concurrent IEEE 802.11b/g/n 3x3 2.4 GHz and 802.11ac 4x4 5 GHz • Mesh topology with Nokia WiFi Beacon 1 and Beacon 3 • Seamless roaming (IEEE 802.11k, 802.11v) Compatible Nokia WiFi Beacons Software Versions Beacon 1: 3FE47863ABJH38...
  • Page 59: Terms And Privacy

    Nokia is a registered trademark of Nokia Corporation. Other product and company names mentioned herein may be trademarks or trade names of their respective owners. ©...