Dvd Operating Problems - Toshiba PORTEGE R500 Series User Manual

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If Something Goes Wrong

DVD operating problems

DVD operating problems
If you experience a problem playing DVDs, you may be able to fix
the problem yourself.
For general problems playing a DVD title, try the following steps:
1 Verify that the disc is in a format that the drive supports.
2 Ensure that the disc is properly inserted in the drive tray.
3 Ensure that the Display properties are not True Color (24-bit).
If it is set to 24-bit color, there may be a video format error. To
verify your display settings:
a
b
c
4 Clean the disc and try again.
A dirty drive can also cause audio problems. If you have tried
several discs and all fail, consider sending your drive to an
authorized service provider to get it cleaned.
5 Verify that your computer recognizes your optical drive by
double-clicking the My Computer icon on the desktop. The
optical drive should appear in the list.
6 See
on using Device Manager to view the optical drive properties.
7 Check the Toshiba Web site for new information on optical
drives and their operation.
A blank screen appears while watching a DVD-ROM movie
or title.
Disable the Shut off Monitor feature in the Display Properties using
the following steps:
1 Right-click in a blank area of the Windows
2 Click Properties.
3 Click the Screen Saver tab.
4 Deselect Shut off Monitor.
Click Start, Control Panel, Appearance and Themes,
and double-click Display.
Click the Settings tab and ensure that the Color Palette is
set to High Color (16-bit).
If it is not set to High Color, change the settings to 16-bit
color and click OK.
"Checking device properties" on page 177 for instructions
®
desktop.