Simoco SDP760 User Manual
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Simoco SDP760 User Manual

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SDP760 Portable Radio
User Guide
Issue: 2.3
Document Number: TNM-U-E-0156
Date: June 2017
Field House,
Uttoxeter Old Road,
Derby.
DE1 1NH.
Tel: +44 (0) 1332 375500
Fax: +44 (0) 1332 375501
www.simocowirelesssolutions.com
1270 Ferntree Gully Road,
Scoresby Victoria,
3179
Australia.
Tel: +61 (0)3 9730 3999
Fax: +61 (0)3 9730 3988
www.simocowirelesssolutions.com
©2017 Simoco Wireless Solutions

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  • Page 1 SDP760 Portable Radio User Guide Issue: 2.3 Document Number: TNM-U-E-0156 Date: June 2017 Field House, 1270 Ferntree Gully Road, Uttoxeter Old Road, Scoresby Victoria, Derby. 3179 DE1 1NH. Australia. Tel: +44 (0) 1332 375500 Tel: +61 (0)3 9730 3999 Fax: +44 (0) 1332 375501 Fax: +61 (0)3 9730 3988 www.simocowirelesssolutions.com...
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  • Page 3: Table Of Contents

    Contents General Information Personal Safety Equipment Safety xiii Compliance with RF Energy Exposure Guidelines (United States and Canada) Waste Electrical and Electronic Equipment (WEEE) Notice xviii 1 Getting Started Preparing Your Radio for Use Charging the Battery Attaching the Battery Attaching the Antenna Attaching the Clip Fitting Audio Accessory/Programming Cable Configuration...
  • Page 4 Noise Reduction Communication Mode Zone Accessories Bluetooth Search Devices Bluetooth Information Radio Settings Date and Time Display Backlight Off Time Menu Reset Tone LEDs Keypad Lock Vibration Language 7 Digital Conventional Functions and Operations Calls Private Calls Group Call All Call Scan/Roam/Vote (Conventional Only) Digital Emergency Emergency Call...
  • Page 5 Group Calls Calls Initiated in the Home Screen Emergency Call Broadcast Call Subgroup Authentication Remote Remove Radio Service Remote Change Radio Service 10 MPT Trunking Functions and Operations Abbreviations Document History Simoco Support Doc Number: TNM-U-E-0156 Issue: 2.3 Page v...
  • Page 6 List of Figures Figure 1: Charging Diagram Figure 2: Attaching the Battery Figure 3: Attaching the Antenna Figure 4: Attaching the Belt Clip Figure 5: Field Personality Programmng (FPP). Figure 6: SDP670 Radio – Controls. Figure 7: Screen Layout Figure 8: Home Screen Figure 9: Menu Structure.
  • Page 7 Figure 45: Tone Menu Figure 46: Keypad Tone Screen Figure 47: LED Menu Figure 48: Tx LED Screen Menu Figure 49: Keypad Lock Menu. Figure 50: Vibration Menu. Figure 51: Language Menu. Figure 52: Private Call Contacts Figure 53: Encryption Screen. Figure 54: Incoming Call Figure 55: PTT Admitt Screen Doc Number: TNM-U-E-0156 Issue: 2.3...
  • Page 8 List of Tables Table 1: Battery LEDs Table 2: One Key Update Table 3: Radio Controls Table 4: Radio LED Indication. Table 5: Radio Icons Table 6: Inbox Message Icons. Table 7: Outbox Message Icon Doc Number: TNM-U-E-0156 Issue: 2.3 Page viii...

  • Page 9: General Information

    Copyright All information contained in this document is the property of Simoco. All rights are reserved. This document may not, in whole or in part, be copied, photocopied, reproduced, translated, stored, or reduced to any electronic medium or machine- readable form, without prior written permission from Simoco.
  • Page 10 Whilst every endeavour has been made to eliminate any errors, some may still exist. It is requested that any errors or omissions noted should be reported to either of the following who are part of the Simoco group: Field House,...

  • Page 11: Personal Safety

    Personal Safety Safety Precautions These Safety Precautions, Warnings and Cautions advise personnel of specific hazards which may be encountered during the procedures contained in this document and that control measures are required to prevent injury to personnel, and damage to equipment and/or the environment.
  • Page 12 Warnings Lithium Batteries WARNING LITHIUM BATTERIES This equipment uses lithium ion batteries. Refer to the Control of Substances Hazardous to Health Regulations (COSHH) 2002 and/or the appropriate safety data sheet. Radio Frequency Radiation WARNING RADIO FREQUENCY RADIATION A radio frequency (RF) radiation hazard exists in the equipment. To avoid RF injury, do not touch the antenna when the transmitter is in use.

  • Page 13: Equipment Safety

    Equipment Safety Installation and Maintenance The SDP700 Series of radios should only be installed and maintained by qualified personnel. Cautions CAUTION EQUIPMENT DAMAGE Maintenance Precautions CAUTION EQUIPMENT DAMAGE Electrostatic Discharge Sensitive Devices (ESDS Devices). This equipment contains ESDS Devices, the handling procedures detailed in BS EN 61340-5- 1:2007 or ANSI/ESD S20.20-1999 are to be observed.

  • Page 14: Compliance With Rf Energy Exposure Guidelines (United States And Canada)

    RF Energy Exposure Awareness and Control Information and Operational Instructions for FCC Occupational Use Requirements Before using your Simoco portable two-way radio, read this important RF energy awareness and control information and operational instructions to ensure compliance with the Federal Communication Commission’s (FCCs) RF exposure guidelines.
  • Page 15 RF exposure and to satisfy compliance regulations. Compliance with RF Exposure Standards Simoco two-way radios are designed and tested to comply with a number of national and international standards and guidelines (listed below) for human exposure to RF electromagnetic energy.
  • Page 16 Table A: RF Exposure Compliance Distances Approved Accessories This radio meets the FCC RF exposure guidelines when used with the Simoco accessories supplied or designated for the product. Use of other accessories may not ensure compliance with the FCCs RF exposure guidelines and may violate FCC regulations.
  • Page 17 1. This device may not cause harmful interference, and 2. This device must accept any interference received, including interference tht may cause undesired operation. Industry Canada Compliance This device complies with Industry Canada’s license-exempt RSSs. Operation is subject to the following two conditions: 1.

  • Page 18: Waste Electrical And Electronic Equipment (Weee) Notice

    Waste Electrical and Electronic Equipment (WEEE) Notice The Waste Electrical and Electronic Equipment (WEEE) Directive became law in most EU countries during 2005. The directive applies to the disposal of waste electrical and electronic equipment within the member states of the European Union. As part of the legislation, electrical and electronic equipment will feature the crossed out wheeled bin symbol (see image at left) on the product or in the documentation to show that these products must be disposed of in...

  • Page 19: Getting Started

    1 Getting Started This User Manual covers the basic operation of the Simoco SDP760 Digital Portable radio. The radio is software programmable and can be customised to the operational requirements of a customer’s specific needs. Simoco representatives can help in programming the radio facilities to meet a customer’s present and future...

  • Page 20: Attaching The Battery

    The details of all the different LED indications are shown in the table below. LED Colour LED Indication Radio Status Red - Rapid Flashing Failure Red - Slow Flashing Standby (no load) Charging Orange 90% Charged Green Fully Charged Table 1: Battery LEDs Attaching the Battery 1.

  • Page 21: Attaching The Antenna

    Attaching the Antenna To attach the antenna, set the antenna in its receptacle and turn clockwise, Figure 3: Attaching the Antenna Attaching the Clip 1. Remove the screws. 2. Align the screw holes on the belt clip with those on the radio’s body, and then tighten the screws.

  • Page 22: Fitting Audio Accessory/Programming Cable

    3. Tighten the screw to secure the audio accessory/programming cable to the radio. Configuration Before the SDP760 radio can be used it must be configured using the Field Personality Programmer (FPP). The configuration process loads the customised channels, signalling and user options so that the radio will operate with the user’s system.

  • Page 23: Program The Radio

    Program the Radio To program the radio, the user must check that the radio is using the correct software that matches the FPP version. If the radio's software needs to be upgraded, see "Upgrade the Radio" on the previous page. 1. Run the FPP software to program the radio. Figure 5: Field Personality Programmng (FPP).

  • Page 24: Radio Controls

    2 Radio Controls The controls of the SDP760 Radio are shown and detailed below. Figure 6: SDP670 Radio – Controls. The functions of each of the controls are detailed below. Number Control Number Control Side Key 1 (SK1) Speaker Push to Talk (PTT)

  • Page 25: Radio Led Indications

    Programmable Buttons Using the FPP, you can set the following programmable buttons (SK1, SK2, and TK) as shortcuts to radio functions (such as power level switch, zone switch, squelch off) by using the FPP. Radio LED Indications The multi-coloured LED on the Radio is used to indicate the Radio Status. The meanings of the various coloured LED indications that can be displayed are shown in the following table.

  • Page 26: Main Screen

    Main Screen Screen Layout The default screen layout is shown below. Figure 7: Screen Layout The screen has three main areas: the Icon Bar; the Text Panel; and the Soft Labels area. Soft Labels The bottom line of the display is used for the Soft Labels associated with the Menu/OK and Setting keys.

  • Page 27: Table 5: Radio Icons

    Icon Meaning Received Signal Strength Indicator (RSSI) New Message Icon/Full Inbox Icon Scan High Power Low Power Battery Strength Indicator Accessory Connected Roam Missed Call Bluetooth Wireless PTT Connected Bluetooth Earpiece Connected Wireless PTT & Bluetooth Earpiece Connected Table 5: Radio Icons Doc Number: TNM-U-E-0156 Issue: 2.3 Page 9...

  • Page 28: Basic Operation

    3 Basic Operation Turning the Radio On/Off To turn the radio On, rotate the On/Off/Volume control knob clockwise, the main home screen will be displayed. Figure 8: Home Screen To turn the radio Off, rotate the volume control knob fully anti-clockwise. Locking and Unlocking the Keypad When the keypad is not in use it can be locked to prevent accidental keypad operation.

  • Page 29: Adjusting The Volume

    The FPP also has an ‘Auto-Lock Keys’ option. When this is enabled, the keypad will locked automatically if there are no valid key press within the preset time period (normally 10 seconds). The Keypad Lock feature does not affect display messages and icons. Adjusting the Volume After turning the radio on, to adjust the volume, rotate the volume control knob clockwise to increase it or anticlockwise to decrease it.

  • Page 30: Menu System

    4 Menu System This section details the operation of the menu system for the SDP760 Portable Radios. The SDP760 radio software uses a programmed menu structure to enable the operator to access the radio options. The menu structure is shown in Figure 9 and Figure 10.

  • Page 31: Figure 10: Settings Menu Structure

    Figure 10: Settings Menu Structure. Doc Number: TNM-U-E-0156 Issue: 2.3 Page 13...

  • Page 32: Menu Screens

    5 Menu Screens The SDP760 radio software uses a programmed menu structure to enable the operator to access the radio options. The structure of the menu can be configured using the FPP to meet a customer’s specific needs. In simple configurations, no menu can be programmed.

  • Page 33: Contact Menu

    Contact Menu The Contact menu allows the user to select the type of call they wish to make. The choices include: Private Call Contact; Group Call Contact; Phone Call Contact; New Contact; Manual Dial; and DTMF Keyboard.  Figure 12: Contact Menu To access any of the options, use the ▲...

  • Page 34: Group Call Contacts

    To Delete the contact information for any Private Call Contact, with the relevant contact highlighted, select ‘Operation’ > ‘Delete’ > ‘OK’. To delete the contact information for all Private Call Contacts in the list, from the Private Call Contact menu, select ‘Operation’ > ‘Delete All’. When the ‘Delete all records?’...

  • Page 35: New Contact

    New Contact The New Contact menu allows the user to add a new contact to the Private Call, Group Call and Phone Call contact lists. Figure 16: New Contact Menu Screen. To add a new contact carry out the following: 1.

  • Page 36: Messages

    Messages The SDP760 radio can receive and transmit preset messages, text messages and status messages with another radio. The Messages menu allows the user to view and check the state of the various digital message systems in the radio. The message system sub-menus are: Inbox, Outbox, Drafts, New Message, Preset Message and Status Message.

  • Page 37: Figure 19: Message - Inbox

    The following icons are displayed to indicate the type of message received: Message Icon Message Type Status message. Text message. Table 6: Inbox Message Icons. To scroll through the stored messages, use the ▼ and ▲ keys. For each message stored in the Inbox, by selecting the ‘Operation’ key the user can View, Reply, Forward, and Delete the selected Message.

  • Page 38: Outbox

    Outbox The Outbox is used to store the transmitted (sent) messages. Up to 100 messages can be stored in the Outbox. When the Outbox is full, the oldest message will be overwritten by the latest one automatically. Figure 20: Outbox The following icons are displayed to indicate whether the message has been sent successfully: Message Icon...

  • Page 39: Drafts

    Drafts The Drafts is used to store those messages that have been created but not yet sent. Up to 100 draft messages can be stored in Drafts. When Drafts is full, the oldest message will be overwritten by the latest one automatically. Figure 21: Drafts To scroll through the stored messages, use the ▼...

  • Page 40: New Message

    New Message The New Message menu option can be used to create, edit and send short text messages. Figure 22: New Message Depending on the system, each message can have up to the following characters: Tier III Trunking - 23 characters. Tier II - 160 characters.

  • Page 41: Preset Messages

    Preset Messages Under this option there are some text messages (10 entries at most) preset by your System Administrator on the FPP. You can choose to send any entry to a private or group call contact. The content of these preset messages can be viewed by selecting the ‘View’ key. The content can only be changed or the whole message by your System Administrator on the FPP.

  • Page 42: Figure 23: Device Information Screen

    Figure 23: Device Information Screen Doc Number: TNM-U-E-0156 Issue: 2.3 Page 24...

  • Page 43: Settings

    Power Level The SDP760 radio can operate at two power levels, Low and High. The desired level is set on the Power Level screen. To access the Power Level menu, from the home screen, select ‘Settings’ > ‘Function’ >...

  • Page 44: Noise Reduction

    The default setting for this feature is off. When this feature is enabled (On) the microphone gain is reduced and, therefore, during communications the microphone should be kept closer to the mouth. Note: This feature is only applicable on some radios. Contact your local Simoco representative for further information. Communication Mode To access the Communication Mode menu, from the home screen, select ‘Settings’...

  • Page 45: Zone

    The Zone menu is used for changing Zones. A Zone is normally defined as a group of radio channels with a common operational role. The SDP760 radio supports up to 32 zones and 2048 channels, with a maximum of 64 channels per zone.

  • Page 46: Accessories

    Figure 29: Accessories Menu Note: The GPS feature is only available and applicable to certain radios. Please contact your local Simoco representative for further details. When available, the Global Positioning System (GPS) facility gives the user the option to allow the radio to receive its GPS information from the GPS chipset and upload that information to the system after receiving GPS upload request.

  • Page 47: Bluetooth

    Bluetooth Note: The Bluetooth feature is only available and applicable to certain radios. Please contact your local Simoco representative for further details. When available, the Bluetooth facility gives the user the option of using the radio with a Bluetooth-enabled device (such as Bluetooth earpiece and Wireless PTT) via a Bluetooth connection.

  • Page 48: Search Devices

    To enable or disable the Bluetooth feature, from the Bluetooth menu screen, select ‘Bluetooth On/Off’. On the Bluetooth On/Off screen, use the ▼ and ▲ keys to select On or Off as required and select ‘OK’. When the Bluetooth feature is enabled, the Bluetooth icon will appear on the status bar.

  • Page 49: Figure 35: Device Connected Successfully

    Figure 35: Device Connected Successfully 4. Repeat Step 3 for any other Bluetooth device you wish to connect to the radio. Bluetooth Connected Devices The Bluetooth Connected Devices menu option provides a summary of the devices connected to the radio. It also provides an option to disconnect the device. Figure 36: Bluetooth Connected Devices Icon Description...

  • Page 50: Bluetooth Information

    Bluetooth Information The Bluetooth Information menu option allows the user to view information related to the connected Bluetooth devices. The information displayed can include: the status of the Bluetooth earpiece connection; the status of the wireless PTT connection; and the strength of the wireless PTT battery, etc.

  • Page 51: Radio Settings

    Radio Settings The Radio Settings menu provides access to the lesser used menu options and radio functions including: Date & Time; Display; Menu Reset, Tones; LED settings; Keypad Lock; Vibration; and Language. To access the General Setting menu, from the home screen, select ‘Menu’ > ‘Settings’ > ‘Radio Settings’.

  • Page 52: Display

    GPS Synchronisation The GPS Synchronization feature gives the user the option of having the date and time of the radio synchronised to the GPS Time (UTC). Figure 39: GPS Synchronisation. Date Available when synchronisation is off, this allows the user to set the date in the radio. Time Available when synchronisation is off, this allows the user to set the time in the radio.

  • Page 53: Backlight Off Time

    Backlight Off Time The Backlight Off menu allows the user to select the timeout period of the control unit’s backlight. Figure 41: Backlight Off Menu When the backlight is enabled, the control screen will be illuminated whenever there is any user activity. The backlight will remain on with no further user activity for the set period, after which, the backlight will turn off.

  • Page 54: Menu Reset

    Brightness The Brightness menu allows the User to set the intensity of the control unit’s display and key backlighting where this is possible. Figure 43: Brightness Menu Use the ▼ and ▲ keys to select the required brightness level. To accept and save the setting, press the ‘OK’ key. Menu Reset The Menu Reset feature, if enabled, allows the user to adjust the time period of menu inactivity before the radio will automatically return to the home screen.

  • Page 55: Tone

    Tone The Tone menu allows the user to enable or disable the following acoustic tones associated with specific activities on the radio: Keypad tone; Talk Permit tone; Incoming Call tone; Function tone; Warning tone; Low Battery tone; Emergency tone; and Message tone. To access the Tone menu, from the home screen, select ‘Settings’...

  • Page 56: Figure 47: Led Menu

    To access the LED menu, from the home screen, select ‘Settings’ > ‘Radio Settings’ > ‘LED’. Figure 47: LED Menu To enable or disable a specific LED carry out the following: 1. From the LED menu, use the ▼ and ▲ keys to select the required LED and press the ‘Enter’...

  • Page 57: Keypad Lock

    Keypad Lock The Keypad Lock facility allows the user to lock the keypad when it is not in use to prevent accidental keypad operation. The user can select a time period after which, if there are no more key presses, the keypad will be locked. To access the Keypad Lock menu, from the home screen, select ‘Settings’...

  • Page 58: Language

    Figure 50: Vibration Menu. To turn Vibration On or Off, from the Vibration screen, use the ▼ and ▲ keys to select On or Off as required and press the ‘OK’ key. Language This allows the user to set the current language for the user interface and menus. Figure 51: Language Menu.

  • Page 59: Digital Conventional Functions And Operations

    7 Digital Conventional Functions and Operations Calls Private Calls A private call is a call from an individual radio to another individual radio. A private call is a call from an individual radio to another individual radio. The Private Call Contact menu allows user to select the individual radio they wish to call. Figure 52: Private Call Contacts A private call can be made through any of the following methods.

  • Page 60: Group Call

    Group Call A group call refers to a call from an individual radio to a group of radios. A group call can be made through the following method. Making a Call through Contact 1. From the home screen, select ‘Menu’ > ‘Contact’ > ‘Group Call Contact’. 2.

  • Page 61: Scan/Roam/Vote (Conventional Only)

    Scan/Roam/Vote (Conventional Only) Scan Start Condition You can start scan only when more than one channel contained in the scan list. For the current scan list, you can choose to perform any of these operations by using the Scan List menu: Set as Default, Set Priority, Add a Channel, and Delete. To access this item, press the Setting key in the home screen and then select "Scan ->...
  • Page 62 Scan Delay This option enables you to set the time that the radio will resume scanning after the end of a valid channel activity. This prevents the radio from resuming a scan immediately upon the loss of activity. Note: You can set and view this option by using the FPP Doc Number: TNM-U-E-0156 Issue: 2.3 Page 44...

  • Page 63: Digital Emergency

    Digital Emergency Digital Emergency is used to summon help in emergency situations. The SDP760 Radio supports two types of emergency modes: Emergency Call, Emergency Alarm, Emergency Alarm with Call. Emergency Call If the Emergency Call option is selected, the radio only transmits an emergency call upon emergency activation.

  • Page 64: Emergency Alarm With Call

    3. Go to “Conventional -> Emergency -> Digital Emergency -> Selected Digital System” and set Emergency Type to Regular and Emergency Mode to Emergency Alarm. 4. Set the Digital Emergency on to the channel you wish the emergency alarm feature to be available on. Emergency Alarm with Call The Emergency Alarm with Call option is a combination of the two options above.

  • Page 65: Analogue Conventional Functions And Operations

    8 Analogue Conventional Functions and Operations DMO and RMO Modes The SDP760 radio supports both DMO and RMO modes: DMO - Direct Mode Operation. RMO - Repeater mode Operation. In DMO mode, the radio can be configured using the FPP so that the Rx frequency is consistent with the Tx frequency.
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  • Page 67: Digital Trunking Functions And Operations

    9 Digital Trunking Functions and Operations Note: A license is required for accessing the DMR trunking system. Please contact your local Simoco representative for further details. Registration The radio can be configured with the FPP to automatically register with a base station after power-on.

  • Page 68: Selecting A Subgroup Through The Subgroup Menu

    Selecting a Subgroup through the Subgroup Menu Procedure: 1. Press the Setting key in the home screen. 2. Go to "Subgroup". 3. Use the Up/Down key to select a desired subgroup. 4. Press the OK key to switch to the selected subgroup. Selecting a Subgroup through the Programmable Button If you set shortcut for Subgroup Up/Down, press the shortcut key to turn to the desired subgroup.

  • Page 69: Background Hunt

    Background Hunt This option allows you to determine whether to enable the background feature. To access this item, press the Setting key in the home screen and then select "Hunt - > Background Hunt", or press the shortcut for Background Hunt directly in the home screen.

  • Page 70: Encryption (Licenced Feature)

    Encryption (Licenced Feature) Note: The Encryption feature is only available and applicable to certain radios. Please contact your local Simoco representative for further details. The Encryption setting gives the user the option to encrypt voice and/or data communication. The Encryption algorithm in use is ARC4 using a 40 bit key and is a licensed feature.

  • Page 71: Calls

    Calls Private Calls The type of private call can be set to Full Off Air Call Set-Up (FOACSU) or Off Air Call Set-Up (OACSU) via base station. FOACSU - During call setup, the calling radio rings. The called party answers a call manually.

  • Page 72: Group Calls

    Conversation Limit When a private call is established, both the calling party and the called party will display the call duration in real time. Figure 55: PTT Admitt Screen At the Calling Party, a countdown timer is displayed showing the remaining time for a call.
  • Page 73 Late Entry After a group call is established, it allows other group members to join this call. Late Entry may occur in any of the following situations: The radio is powered on. The Group Call Selector knob is rotated to the group in operation. The radio exits from another group call.

  • Page 74: Calls Initiated In The Home Screen

    Calls Initiated in the Home Screen Emergency Call Emergency Call can be either emergency private or group call. An emergency call can be made through any of the following methods: By Manual Dial. By using the TK Key. Press and hold the TK key to initiate an emergency call. In the DMR system, the number to be called is set in the FPP.

  • Page 75: Remote Remove Radio Service

    Remote Remove Radio Service The authorised dispatcher is able to permanently disable a radio remotely. The disabled radio cannot perform any operation (including requesting or receiving calls or SMSs) and can only be revived by your dealer or system administrator. Remote Change Radio Service The authorised dispatcher is able to temporarily disable a radio remotely.

  • Page 76: Mpt Trunking Functions And Operations

    10 MPT Trunking Functions and Operations Feature to be added in future release. Doc Number: TNM-U-E-0156 Issue: 2.3 Page 58...
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  • Page 78: Abbreviations

    Abbreviations Bit error rate CMOS Complementary metal-oxide-semiconductor Direct Mode Operation Digital Mobile Rado ETSI European Telecommunicatiosn Standards Institute Frequency Modulation Field personality programmer Global positioning system Hunt Search for a Control Channel Doc Number: TNM-U-E-0156 Issue: 2.3 Page 60...
  • Page 79 Unique identity number Intermediate frequency JTAG Joint test action group Liquid crystal display Light emitting diode Other equipment manufacturer Power Amplifier Personal computer Printed Circuit Board Private Mobile Radio Push to talk Doc Number: TNM-U-E-0156 Issue: 2.3 Page 61...
  • Page 80 Repeater Operation Mode Receiver Simoco Digital Mobile Simoco Digital Portable Side key Serial peripheral interface Top key TSCC Trunk Subscriber Control Channel Transmitter UART Universal Asynchronous Receiver-Transmitter Ultra High Frequency Universal serial bus Doc Number: TNM-U-E-0156 Issue: 2.3 Page 62...
  • Page 81 Very High Frequency Doc Number: TNM-U-E-0156 Issue: 2.3 Page 63...

  • Page 82: Document History

    Document History This section provides you with details about the changes that are in each version of this document. Version Comments Author Reviewer Approver Number Converted from word document Barend version 2.2. Sita Patel Sandro Faria Gildenhuys Included minor updates. Doc Number: TNM-U-E-0156 Issue: 2.3 Page 64...

  • Page 83: Simoco Support

    Email: customer.service@simocowirelesssolutions.com Technical Support In order to streamline support requests and better serve our customers, at Simoco we utilize a support ticket system. Every support request is assigned a unique ticket number, which customers can use to track the progress and responses online. For reference, Simoco provide complete archives and history of all customer support requests.
  • Page 84 Simoco EMEA: techsupport@simocowirelesssolutions.com Simoco Australasia: inquiry.aus@simocogroup.com Simoco Americas: techsupport@simocowirelesssolutions.com Technical Support Helplines Simoco UK and US 08717 411 040 International: +44 (0) 1332 375 671 Australia Australia: 1300 363 607 International: +61 3 9730 3999 Doc Number: TNM-U-E-0156 Issue: 2.3...
  • Page 85 Field House, Uttoxeter Old Road, Derby. DE1 1NH. Tel: +44 (0) 1332 375500 Fax: +44 (0) 1332 375501 http://www.simocogroup.com...

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