Mercedes-Benz CLA 2020 Operator's Manual page 355

If no Mercedes me connect services are activa‐
ted and the data protection prompt has been
confirmed the following data is transmitted:
Vehicle identification number
R
Mercedes me customer identification num‐
R
ber
Reason for the initiation of the call
R
Language set in the multimedia system
R
Confirmation of the data protection prompt
R
If a call is made for a service appointment via
the service reminder, the following data may be
transmitted:
Current mileage and maintenance data
R
Transfer is possible assuming the required
data transfer technology is supported by the
mobile service operator and the quality of
the mobile connection is sufficient.
If Accident and Breakdown Management is
called via the voice control system and no
service has been activated, but the data protec‐
tion query has been confirmed, the following
data can also be called up from the vehicle by
the Mercedes-Benz Customer Center:
Current vehicle location
R
%
At the time of going to press, this function is
technically not yet available but can be sup‐
ported in the future.
If the data protection prompt has been rejected
the following data is transmitted:
Reason for the initiation of the call
R
Rejection of the data protection prompt
R
Mercedes me connect
Notes on Mercedes me connect
Mercedes me connect consists of multiple serv‐
ices.
MBUX multimedia system 353
Depending on whether the services are activated
and on the vehicle equipment, you can use the
following services via the multimedia system and
the overhead control panel, for example:
Accident and breakdown management (me
R
button)
If the service is activated: Concierge Service
R
(me button)
Mercedes-Benz emergency call system (auto‐
R
matic emergency call or SOS button)
Mercedes me connect accident and breakdown
management, the Mercedes me connect Con‐
cierge Service (if service is activated) and the
Mercedes-Benz emergency call center are availa‐
ble for you around the clock.
The me button and the SOS button can be found
on the vehicle's overhead control panel
( page 351).
/
You can also call the Mercedes-Benz Customer
Center using the multimedia system
( page 352).
/
Please note that Mercedes me connect is a
Mercedes-Benz service. In emergencies, always