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Surveon SMR5000 Installation Manual

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SMR2000/5000 Installation SOP
Surveon Technical Support Team
Revision 1.0

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Summary of Contents for Surveon SMR5000

  • Page 1 SMR2000/5000 Installation SOP Surveon Technical Support Team Revision 1.0...

  • Page 2: Revision History

    Revision History Version Description Initial document...
  • Page 3 Requirements for installing Surveon Megapixel Solutions Requirement Check Network Knowledge IP / Network Configuration Skill PC Server Configuration Skill Follow the SOP...
  • Page 4 Outline Steps Topic Notes Get Your Fixture / Tool Ready Pick a Project Topology Pre-Configure the NVR at office Simulate the E2E equipment at office Field Side Installation FAQ and Troubleshooting...
  • Page 5 Step 1: Get Your Set Up Environment Ready...
  • Page 6 Check List for a “Surveon LAB” Item Requirement Notes Check Home or office Network port with Internet Access network 16+ Port POE Switch 15.4 W per port 802.3AF POE PC with IP Utility, Team viewer Download LCD Monitor (VGA / DVI)
  • Page 7 Surveon LAB topology Office LAN Broadband Router Office PC Surveon LAB PC Per Project Equipment POE Switch for the Project will be tested out of this LAN...
  • Page 8 Step 2: Pick a Topology for your Project...
  • Page 9 Check List for a Surveon LAB Local Remote Monitor from Item Topology Monitor Monitor Internet/Home Basic Standalone Standalone with Expansion Switches Y Standalone + Remote Client...
  • Page 10 A1 : Basic Standalone Architecture Notes: The IP Address is for reference only...
  • Page 11 A2 : Multiple Locations/Channels Notes: The IP Address is for reference only...
  • Page 12 A3 : Standalone with Remote Monitoring For the Internet Access need to go through the Appendix D for the advanced setting.
  • Page 13 Step 3: Pre Configure NVR at office...
  • Page 14 Steps 3 for Pre Configure the NVR Steps Actions Target Connecting NVR to the LAB and Get NVR ready for setup Preinstall HDD Built the Storage RAID Creation Install system to RAID Resolution Initialize the System Time Account Scan camera...
  • Page 15 Step 3-1-1 : Connect the NVR to the LAB 1. Connect the KB, Mouse & Monitor 2. Connect the LAN(only one port) to the LAB’s POE Switch (any port) 3. The LAB’s POE switch should be connected to DHCP server.

  • Page 16: Step 3-1-2 : Install The Hard Drives

    Step 3-1-2 : Install the Hard Drives 1. Put the qualify HDD on the HDD Tray Notes: Make sure you use Surveon Qualify HDD 2 Insert the HDD to the SMR/NVR http://www.surveon.com/support/hardware.asp...
  • Page 17 Step 3-1-3 : Boot up the NVR 1. Make sure you connect the KB, Mouse, Monitor 2. Click the power button 3. You will see the log in page live below Client Version Name...
  • Page 18 Step 3-1-3 : Boot up the NVR If boot up the SMR and see this pop-up dialog, please press NO button to skip this step.
  • Page 19 Step 3-1-4 : Login to the NVR/SMR • Follow Below to log in to the SMR/NVR • Username: admin • Password: admin • Type: VMS (keep default) • Server: SMRServer -127.0.0.1 (keep default)

  • Page 20: Step 3-1-5 : Initialization Page

    Step 3-1-5 : Initialization Page • For the 1 boot the system, You will see the initialize screen once you log in. • Press the next to move to Step 2...
  • Page 21 Next Step: 3-2 Built the Storage Steps Actions Target Connecting NVR to the LAB Get NVR ready for setup Built the Storage RAID Creation Install system to RAID Resolution Initialize the System Time Account Scan camera...
  • Page 22 Step 3-2-1 : Open the storage manager If appear the panel like below ,please click No button...
  • Page 23 Step 3-2-1 : Open the storage manager 1. Click the Storage Manager to start the RAID creation 2. You will see the storage management panel like below...
  • Page 24 Step 3-2-2 : Create the RAID/Storage 1. Click “Setting” button to create RAID Storage 2. You will see a the panel “advanced settings” like below 3. Select the RAID Level by your project requirement (RAID suggestion) 4. Click “Create logic Drive”...
  • Page 25 Step 3-2-3 : RAID Storage Creating You will then see the RAID Storage is under Creating as below • • Press “Yes” button to Press OK to finish this • You will see the start the RAID creation step. and system will Storage Creation in process.
  • Page 26 Step 3-2-4 : Reboot & Log in • When reboot, the system will ask you to login again. • Follow the same configuration as admin/admin to log in. Then we finished the RAID creation step.
  • Page 27 Steps 3-2 Built the Storage Steps Actions Target Connecting NVR to the LAB Get NVR ready for setup Built the Storage RAID Creation Install system to RAID Resolution Initialize the System Time Account Scan camera...
  • Page 28 Step 3-3-1 : Cloning the O.S to RAID DISK 1. Once login, wizard will pop up and go to step 3 automatically with an auto run video. 2. This step is to clone the DOM O.S to the RAID Storage for a higher protection.

  • Page 29: Step 3-3-2 : Change The Resolution

    Step 3-3-2 : Change the Resolution 1. You need to press power button to boot up the system first. 2. After start up, the wizard will start from step 4 “Display Resolution”. 3. If you want to change the resolution or have multiple monitors to setup, please click Open Resolution Tool button.
  • Page 30 Step 3-3-2 : Change the Resolution • If you choose “Open Resolution Tool”, you will see the tool pop up. • If you have only one monitor, please select “Single Display”.
  • Page 31 Step 3-3-2 : Change the Resolution • 1. Select Display Settings. • 2. Choose the desired resolution. • 3. Click Apply to apply setting and click OK to continue.

  • Page 32: Step 3-3-3 : Change The Password

    Step 3-3-3 : Change the password 1. In the step 5, you can setup the administrator password. 2. If you don’t want to change, just check on “Keep password”. 3. When finish, Click Next button.
  • Page 33 Step 3-3-4 : Select the Time Zone 1. In this step, you need to change the time zone exactly match to your region. 2. When finish Click Next button. Note: Select Time zone is important for future event search. You can also set up all those parameters, from the Setup page if you skip from the wizard.
  • Page 34 Step 3-3-5 : IP topology 1. In this step, please keep the selection “Obtain IP Address From DHCP”. 2. Click Next button. Note: If you click the “Fixed IP Address” , the system will restart.
  • Page 35 Step 3-3-6 : Skip the camera scan After restart, wizard will go to step 8: “Add Cameras”. 1. Click “Scan Camera” 2. Click “Cancel” button to skip scan cameras in popup dialog. 3. Click “Finish” to finish the installation. Note: We will do the scan cameras later when doing the E2E integration.
  • Page 36 Step 3 Complete Now we have success to set up the RAID, basic setting and the IP address, now let’s connect the POE switch and all the cameras.
  • Page 37 Step 4: Pre Simulate the E2E connection at your LAB/office It’s recommend to simulate the E2E connection at your LAB before you move to the field site...
  • Page 38 Steps 4 Simulate the E2E Device at Office Steps Actions Target Check Equipment List Confirm the Project Scope Connecting all Devices Simulate E2E device for the project Configure the NVR & Cameras Basic set up for the project Result Check Finished the simulation...
  • Page 39 Steps 4-1 Equipment Check List Steps Items Notes NVR/SMR for the Project For your project You can use Project Camera List file to IP Cameras List manage Ethernet Broadband Router for the Suggest Models: See Appendix B project POE Switch (15W per port) Suggest Models: See Appendix B...
  • Page 40 Connect all IP camera to the POE switch used for this project. Power up Broadband Router  NVR  POE Switch POE Switch for the Project Broadband Router Make sure to make an independent network for all the devices and to separated from your Surveon LAB. All the IP Cameras...
  • Page 41 Steps 4-3-1 Boot UP the SMR/NVR Boot up the system you will see the login page. Login with your account/password. You will see below windows...
  • Page 42 Steps 4-3-2 Check the Storage Setting • Click the “Setup” to get the • Click the “Storage” page at right...
  • Page 43 Steps 4-3-2 Check the Storage Setting 1. Select RAID volume and click Edit button. 2. Check Log and Video checkbox to enable recording function.
  • Page 44 Steps 4-3-3 Open the Scan the Cameras 1. Click the set up to get the 2. Click Scan for the Camera page at right...
  • Page 45 Steps 4-3-4 Auto Add the Cameras 1. All cameras are connected to the POE switch will show on the panel 2. Mark all the cameras, click “OK”, SMR will auto add the Surveon Cameras 3. If success, you will see all the camera list on the left panel...
  • Page 46 Steps 4-3-5 Add more Live View The System will default assign a 9 division view for the Cameras. You can add more view for your applications. 1. Click the root of the View, Right Click Mouse 2. Pick a new view from the panel 3.
  • Page 47 Steps 4-3-6 Check liveview recording Motion recording is the default policy of the NVR. If specific camera detect the motion, you will see White square show up and the SMR will start to recording which can be recognized by Red square. Motion detected Recording * The default motion recording time is 90 minutes,...
  • Page 48 Steps 4-3-7 Playback check 1. Click Playback tab to check 2. Click Recent to check the select playback function recently video.
  • Page 49 Steps 4-3-7 Playback check Click “10 Min” Click the camera and it will auto show up in right playback window You can change the time and move forward or backward...
  • Page 50 Steps 4-3-8 Burning test the E2E solutions 1. Make the system for few hours burning test, like a overnight burning. 2. The NVR will also take few hours to background initialize the RAID.
  • Page 51 Steps 4-4 Finish the Simulation Shutdown the SMR / NVR Turn off all the POE switch Turn off the broadband router...
  • Page 52 Steps 4 Complete • You have now simulated the E2E solutions. For • All camera live view and record in the NVR • Liveview recording checking • Simple Playback to check • Burning test • Next: Move all the equipment to the field site...
  • Page 53 Step 5: Move the equipment to field site...
  • Page 54 Steps 5 On site installation Steps Actions Target Move the device to the field site Connecting all the devices Install / Mount the Camera Adjust view, focus Check camera and NVR are running as Setup NVR and IP CAM expectation...
  • Page 55 Steps 5-1 Move the equipment to field Steps Equipment Notes NVR or SMR Finish the RAID and basic set up Cameras All cameras with LAB testing. POE Switch The one finish the LAB testing. If you can share the field site LAN then Broadband Router you can skip this Ethernet router Portable AV Monitor with BNC...
  • Page 56 Steps 5-2 Connecting all the device Broadband Switch Extend the range & Port 100M 100M (Total 200M) Monitor...
  • Page 57 Steps 5-3-1 Boot up the NVR 1. Power up the NVR and log in, if cameras have connected to the switch. You will see those cameras in the liveview page. 2. You can do auto search or manual adding anytime during the installing time.
  • Page 58 Steps 5-3-2 Mount & Install the Cameras 1. Connect the camera with Ethernet cable to the mounting place 2. For fix lens & auto focus cameras to adjust the view angle first. 3. For the Vari-focal lens, using the BNC connector to ease the focus* 4.
  • Page 59 Steps 5-4-1 Check Liveview A. The camera list include all cameras. B. The camera name has been setup. C. Each liveview channel can show the live video. A, B...
  • Page 60 Steps 5-4-1 Check Liveview A. Liveview can show recording and motion detection result. B. Check event log doesn’t show abnormal message.  Video lost  RAID failure...
  • Page 61 Steps 5-4-2 Check Playback • Check Time Search can find the recently and specific time video.
  • Page 62 Steps 5-4-3 Check Camera • Check camera time is correct.
  • Page 63 Steps 5-4-3 Check Camera • Check camera streaming setting is as expected.
  • Page 64 Steps 5-4-3 Check Camera • Check image appearance is as your expectation.
  • Page 65 Steps 5-4-4 Check VMS setup setting • Check storage status is normal.
  • Page 66 Steps 5-4-4 Check VMS setup setting • Check time zone is correct.
  • Page 67 Steps 5-4-4 Check VMS setup setting • Check Pre/Post alarm recording time is set as you expected.
  • Page 68 Steps 5 Final Check Check Points Status Liveview Check Pass Playback Check Pass Camera Check Pass VMS setup Pass...
  • Page 69 Press F4 after login. What is default IP camera IP? 192.168.88.10 Do I need to setup motion recording? No. It has been setup in default. Can I use iPhone/IE to login SMR? Yes, please check appendix D. Check Other FAQ? “http://www.surveon.com/support/faq. asp”...

  • Page 70: Troubleshooting

    • Check Ethernet cable are connected firmly. • Check reset to factory default for this camera can fix this issue or not. (http://www.surveon.com/support/faq.asp) 2. SMR can’t initialize RAID 1. Check hard disk are brand new. 2. Check hard disk is on Surveon support list.(http://www.surveon.com/support/hardware.asp)
  • Page 71 Troubleshooting 1. How to make 3x3 liveview have better quality? • Use IE to login IP camera with admin/admin • Go to Setting -> Video and Audio -> Video Streams • Adjust the video resolution to VGA on Video Stream 2 Settings 2.
  • Page 72 Questions & Answer...
  • Page 73 Appendix...

  • Page 74: Appendix A - Raid Suggestion

    Appendix A – RAID Suggestion Model No Protection High Protection SMR2000 Non RAID RAID1 SMR5000 Non RAID RAID5 SMR8000 Don’t Recommend RAID5 Back...

  • Page 75: Appendix B - Recommend Router And Switch

    Appendix B – Recommend Router and Switch Broadband Gigabit Router POE Switch DIR-636L DGS-1008P DIR-645 DGS-1210-28P DIR-652 DGS-1224TP DIR-655 DGS-1500-28P DIR-825 DIR-826L DIR-835 DIR-865L Back...

  • Page 76: Appendix C - Remote Client Environment

    Appendix C – Remote Client Environment • Add a standalone PC to broadband router gigabit port • The standalone PC will receive IP from broadband router Per Project Broadband Router Equipment Standalone PC Back...
  • Page 77 Appendix C – Remote Client Environment • The standalone PC should • Install VMS remote client. • Setup the same time zone with SMR. • Turn-off the firewall setting. • Install Windows XP or above 32-bits OS. • The SMR should •...
  • Page 78 Appendix C – Remote Client Login • Right click the VMS icon with administrator privilege...
  • Page 79 Appendix C – Remote Client Login • Select Directly Access method. • Click Search button to find the SMR or input the IP address. • Input Username and Password to login. Note: 1. The SMR local client and remote client can’t be login by the same user simultaneously.
  • Page 80 Appendix C – Remote Client Login • After login, you will see the same screen in the SMR.

  • Page 81: Appendix D - Remote Access Over Internet

    Appendix D – Remote access over Internet iPhone Remote PC Broadband Router Local PC...
  • Page 82 Appendix D-1 – Concept of port forwarding The method to allow user to setup the port mapping on the router and server to enable Internet device (Remote Internet Client of iPhone client) can access local LAN SMR...
  • Page 83 Appendix D-2 – Setup Broadband Router In order to enable port forwarding, user need to setup broadband router. (Example: D-Link DIR-652 ) 1.Use IE to connect to the Router. 2.Go to Setup > Internet > Manual Internet Connection Setup.
  • Page 84 Appendix D-2 – Setup Broadband Router 3. Please set up a fixed public IP. (You need to get this fix IP from your telecom vendor)
  • Page 85 Appendix D-2 – Setup Broadband Router 4. After setting up a fixed IP, please save the settings.
  • Page 86 Appendix D-2 – Setup Broadband Router 5. Go to Advanced > Port Forwarding.
  • Page 87 Appendix D-2 – Setup Broadband Router 6. Setup the mapping relationship between private LAN IP and Port. User should build up following record on router.
  • Page 88 Appendix D-2 – Setup Broadband Router 7. Go to Advanced > ADVANCED NETWORK > Check Enable WAN Ping Respond radio button to enable...
  • Page 89 Appendix D-3 – iPhone or Web client First, setup local SMR. 1.Log in the SMR/PC-VMS server. 2.Go to Setup > Network Parameter > Web Server 3.Setup Web Server Port (81)and Web Stream Server Port(8080)
  • Page 90 Appendix D-3 – iPhone or Web client For iPhone access, please follow below steps. 1.Login App store 2.Search surveon mobile viewer...
  • Page 91 Appendix D-3 – iPhone or Web client 3. Execute the Surveon Mobile Viewer. 4. Input the Router IP on IP Address field. 5. Input web server port (81) to Port field. 6. Input username and password to login.
  • Page 92 Appendix D-3 – iPhone or Web client 7. After login, you will see the SMR cameras.
  • Page 93 Appendix D-3 – iPhone or Web client For web access, please follow below steps. 1.Use IE 8 browser and input following address • http://Router IP:Web Server Port/WebClient • Example • Router IP: 61.218.83.93 • Web Server Port:81...
  • Page 94 Appendix D-3 – iPhone or Web client If you use IE 9, please follow below steps to enable compatibility setting. Otherwise, you can skip this page. 2. Go to Tools->Compatibility View Setting 3. Add the router IP address Step 2 Step 3...
  • Page 95 Appendix D-3 – iPhone or Web client After login, you will see the camera list on the SMR and see the liveview on the web.
  • Page 96 Appendix D-4 – Internet VMS Client Setup First, user need to setup local SMR. 1.Log in the SMR/PC-VMS server. 2.Go to Setup > Server > Port Mapping.
  • Page 97 Appendix D-4 – Internet VMS Client Setup 3. Input following port information on Router Port Mapping dialog and press OK button.
  • Page 98 Appendix D-4 – Internet VMS Client Setup Finally, you need to setup the Internet VMS client. 1.Select Internet Port Forward method. 2.Input the router IP in the Server field. 3.Input the 9050 to the port. 4.Input login account and password.
  • Page 99 Appendix D-4 – Internet VMS Client Setup • After login, you will see the same screen in the SMR.

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