Warranty Instructions - Siemens GEAFOL Neo Operating Manual

11. Warranty Instructions

Dear customer,
Thank you for purchasing our products. Please carefully read the manual and warranty instructions after receiving the
products in order to better serve you.
I. Warranty Commitments
1. The warranty period of this product is 12 months from the date of commissioning and acceptance or 18 months from
the date of delivery, whichever comes first. The specific warranty period shall be subject to the sales contract signed by
both parties.
2. During the warranty period, under the operation conditions as stipulated in the contract, the faults caused by the quality
problems of the products shall be repaired free of charge. The warranty period for the products repaired by Siemens
shall follow the provisions of original contract.
3. For the products repaired for a fee, one-year warranty services shall be provided for the repaired part, and the warranty
period shall be started from the date of shipment.
II. The following circumstances are not covered under the warranty policies
1. Warranty period expiry.
2. Damage caused by failure to use in accordance with the provisions of the contract and the requirements of the manual,
dismantling or modifying the settings without the consent of Siemens.
3. Damage caused by sprinkling, collision, deformation, etc. during self-transportation, transfer and installation after
purchase.
4. Failure caused by human factors (e.g. loss of components, etc.) during installation and storage.
5. Damage caused by improper manual operation or circuit system factors during commissioning and operation.
6. Damage caused by force majeure such as lightning strike, flood/fire, earthquake and other natural disaster. Notes: Our
company can provide paid maintenance services for products not covered under the warranty policy.
III. Maintenance Mode
• When you find the fault, please call after-sales service center of Siemens Transformer (Guangzhou) Co., Ltd. and provide
complete fault information to help us confirm the fault status and cause.
• If repair is needed, we will assess the severity of the failure and arrange engineers to go to the site for repair or you may
send the products to our factory for repair.
• When our technical personnel arrive at the site or the products are returned to the factory, we have the right to claim
the relevant fees (including travel fees, materials cost and other fees) after the removal of the faults not caused by the
quality issue of the products.
IV. Others
The aforesaid service commitment applies to the products sold by our company. In case the after-sales service terms are
separately agreed upon when the products are sold, the contract confirmed by our company shall prevail. The right to
interpret and amend this warranty certificate shall be vested in Siemens Transformer (Guangzhou) Co., Ltd.
SIEMENS
Siemens Energy Management Customer Service Center Service Hotline: 4000705500
Siemens Transformer (Guangzhou) Co., Ltd.
Address: No.67 Hongjing Road, East District, GETDD Guangzhou, China.
Postal code: 510530
Tel.: +862062663406
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