Troubleshooting - Cowon PLENUE R2 User Manual

TROUBLESHOOTING

+ I am still confused even after reading the manual.
COWON website(www.COWON.com) provides support for users of
COWON products with FAQ (Frequently Asked Questions). Users are
strongly encouraged to check out the website for further information
regarding product usages and firmware upgrades. For individual
inquiries, please contact us on-line as we will try to help you as
best as we can.
+ The player does not turn on.
Verify the battery level or that the device is connected to a power
supply. Charge the battery for a certain period and turn on if the
battery is completely discharged. If the buttons or touch screen do
not respond during use, press and hold the volume + and − buttons
to reset for 6 seconds or more.
+ I can't hear any sound.
Check if the volume is set to "0". Check if there is any file available in
the player. If there is no file in the player, you will not hear any sound.
Please note that corrupted files will result in a noise or discontinued
playback. Make sure the earphones are connected properly.
Impurities in the earphone jack can cause a noise.
+ I've set the incorrect language, and now I can't operate
the device.
If you've set the incorrect system language, connect the device to
your computer, delete the 'SYSTEM' folder of the device, and then
reboot the device. You will be able to select the language the same
as the initial setup.
* If you've set user EQ profiles, be sure to back up the profiles
before deleting.
+ files that I have stored do not appear in the list.
Each mode shows you a list of playable files only. To view all files t
hat you have stored, select the Browser mode. Please note that S
ystem folder will not appear in the Browser.
+ Computer cannot recognize the player when connected.
If connection is unstable due to frequent disconnects, connect
directly to the USB port on the main board of the PC.
+ Memory capacity of the player is different or smaller than
specified.
The memory capacity indicated by Windows may be different from
that indicated by the memory manufacturer. The actual capacity will
be reduced from the original size because some space of the memo
ry should be used as the system area for normal operation.
+ The player does not play properly when memory is full.
Part of the memory is used for settings and system memory in the pro
duct. If files are saved in this space, the product may not function prop
erly. Therefore, please keep a minimum of 100MB of free memory whil
e using the product.
+ After formatting the product on my PC, it can no longer b
e read by my PC, the memory has been reduced, or the fi
le transfer rate is slower.
The built-in memory of the product is already formatted and does not req
uire additional formatting. However, if formatting is necessary, please do s
o by using the internal memory formatting function included within the pr
oduct; when formatting by connecting the product to a PC via USB cabl
e, use a utility that supports large-capacity FAT32 and set the default allo
cation size to 32KB, or format as exFAT to avoid a decline
in memory size or speed. This product does not support formatting
on MAC OS.
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