Storage & Service - Tripp Lite SMX Series Owner's Manual

Storage & Service
Storage
Before storing your UPS, turn it completely OFF. With the UPS ON and receiving utility power, press
and hold the POWER button for one second (an alarm will beep once briefly after the interval has
passed). Then, unplug the UPS from the wall outlet.
CAUTION! Your UPS has an internal power source. Its outlets may still deliver
current, even after the UPS is unplugged, until the UPS is completely turned OFF
(deactivated).
If you store your UPS for an extended period of time, recharge the UPS batteries once every three
months: plug the UPS into a wall outlet; allow it to charge for 12 hours, and then unplug it and
place it back in storage.
Note: after you plug the UPS in, it will automatically begin charging its batteries; however, it will not supply power
to its outlets (see Quick Installation section). If you leave your UPS batteries discharged for an extended period of
time, they will suffer a permanent loss of capacity.
Permissible Storage and Transportation Conditions
Humidity
Temperature
Elevation
Atmospheric Pressure
Service
A variety of Extended Warranty and On-Site Service Programs are available from Tripp Lite. For more
information on service, visit www.tripplite.com/support. Before returning your product for service,
follow these steps:
1. Review the installation and operation procedures in this manual to insure that the service
problem does not originate from a misreading of the instructions.
2. If the problem continues, do not contact or return the product to the dealer. Instead, visit
www.tripplite.com/support.
3. If the problem requires service, visit www.tripplite.com/support and click the Product Returns link.
From here you can request a Returned Material Authorization (RMA) number, which is required
for service. This simple on-line form will ask for your unit's model and serial numbers, along with
other general purchaser information. The RMA number, along with shipping instructions will be
emailed to you. Any damages (direct, indirect, special or consequential) to the product incurred
during shipment to Tripp Lite or an authorized Tripp Lite service center are not covered under
warranty. Products shipped to Tripp Lite or an authorized Tripp Lite service center must have
transportation charges prepaid. Mark the RMA number on the outside of the package. If the
product is within its warranty period, enclose a copy of your sales receipt. Return the product for
service using an insured carrier to the address given to you when you request the RMA.
18-06-259-933821.indb 12
0-95% Non-Condensing
-15°C to 45°C
0 to 15,240 m
>95 kPa
12
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