CubiScan ® Service Manual Version 1.0 Quantronix, Inc. Cubing and Weighing Systems 380 South 200 West P.O. Box 929 Farmington, Utah 84025 U.S.A. Phone: +1(801) 451-7000 Fax: +1(801) 451-0502 Website: http://www.cubiscan.com...
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In the event of the occurrence of a claim under this warranty, the Buyer shall have thirty (30) days to notify Seller in writing of the nature and specifics of the claimed defect; provided, however, that any and all claims must be received before the expiration of the Warranty Period. Failure to notify Seller within such time period shall void this warranty. Any claim of a warrantied defect is subject to inspection and analysis by Seller to conclusively identify or confirm the nature and cause of failure and application of this warranty. This is a factory warranty and any defective components, mechanical or electrical, will be repaired or replaced, at the discretion and authorization of Seller, at Seller’s facilities in Utah. It shall be the Buyer’s responsibility to return the faulty equipment or components to Seller at Buyer’s expense. Seller’s obligation shall not include transportation charges, nor labor, material, or service charges involved in the removal, return or installation of equipment or components. Seller reserves the right to incorporate improvements in material and design of its products without notice and is not obligated to incorporate the same improvements in equipment previously manufactured. Exclusions and Limitations. This limited one (1) year warranty is applicable exclusively to original equipment products and components that were manufactured by Seller. Seller also warrants its replacement parts, subject to the terms and conditions set forth herein, for the lesser period of ninety (90) days from the date of delivery or until the expiration of the original warranty, whichever is greater. Seller does not warrant, for any purpose, any external accessories, including but not limited to computers, controllers and/or barcode scanners, that are manufactured by another manufacturer and sold under a separate label, even if they are packaged or sold with Seller’s product. Seller’s obligation and liability under this warranty is expressly limited to repair or replacement (at its option) of the warrantied equipment or components within the Warranty Period. A purchase by Buyer of equipment that it had first leased or rented shall not start a new Warranty Period. Seller does not warrant that the operation of the product will be uninterrupted or error‐free. This warranty shall not apply to equipment or components which has/have: 1.Been the subject of repairs or modifications not authorized by Seller. 2.Been used with incompatible products. 3.Been operated under abnormal conditions or in an unintended manner. 4.Not been operated or maintained in accordance with Seller’s instructions. 5.Been subject to misuse or abuse, negligent handling, improper installation, accident, damage by fire, flood, water or other liquid damage, abnormal electrical condition and/or power surge, earthquake, or other act of God. 6.Had serial numbers altered, defaced or removed. 7.Been operated beyond capacity. TO THE EXTENT PERMITTED BY LAW, THIS WARRANTY AND THE REMEDIES SET FORTH ABOVE ARE EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES, REMEDIES AND CONDITIONS, WHETHER ORAL OR WRITTEN, STATUTORY, EXPRESS OR IMPLIED. AS PERMITTED BY APPLICABLE LAW, SELLER SPECIFICALLY DISCLAIMS ANY AND ALL STATUTORY OR IMPLIED WARRANTIES, INCLUDING, WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND WARRANTIES AGAINST HIDDEN OR LATENT DEFECTS. IF SELLER CANNOT LAWFULLY DISCLAIM STATUTORY OR IMPLIED WARRANTIES THEN TO THE EXTENT PERMITTED BY LAW, ALL SUCH WARRANTIES SHALL BE LIMITED IN DURATION TO THE DURATION OF THIS EXPRESS WARRANTY AND TO REPAIR OR REPLACEMENT SERVICE AS DETERMINED BY SELLER IN ITS SOLE DISCRETION. This statement sets forth the full extent of Seller’s liability for breach of any warranty or deficiency in connection with the sale or use of the product. No employee, representative or reseller of Seller is authorized to change this warranty in any way or grant any other warranty. EXCEPT AS PROVIDED IN THIS WARRANTY AND TO THE EXTENT PERMITTED BY LAW, SELLER IS NOT RESPONSIBLE FOR DIRECT, INDIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING FROM ANY BREACH OF WARRANTY OR CONDITION, OR UNDER ANY OTHER LEGAL THEORY, INCLUDING BUT NOT...
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This document was created with the purpose of providing the most accurate and complete information. If you have comments or suggestions for improving this manual, contact Quantronix at manual@cubiscan.com. Manual updated March 15, 2016.
Chapter 1 Diagnostics This section describes the diagnostics procedures for the CubiScan 125. This chapter is divided into the following sections: • “Booting Process Errors” on page 2 • “Gate Dimensional Errors” on page 4 • “Ultrasound Dimensional Errors” on page 8 •...
Quantronix Technical Assistance at +1 801-451-7000. Reading Gate This process may be delayed if the CubiScan 125 fails to detect gate board(s). Complete the following steps if the reading gate process is delayed. 1. Make sure that the gate power cable is securely connected.
1. Make sure that the power switch is turned to the ON position. 2. Is the power cable connected to both the CubiScan 125 and a working outlet? If the CubiScan 125 is mobile, is the portable power supply turned on? 3.
LED beams. When this test is run the CubiScan 125 finds the top and bottom limits and automatically picks the best values. Make sure you move the gate to the middle of the CubiScan 125 when you run this test. You must save your settings to retain any changes.
5. Does the object you are measuring exceed or not meet the measurement range? The measurement range for the CubiScan 125 gate is 0.10 in (0.2 cm) to 18.00 x 18.00 x 12.00 in (45.0 x 45.0 x 30.0 cm).
Diagnostics Gate Dimensional Errors the gate to the middle of the CubiScan 125 when you run this test. You must save your settings to retain any changes. 8. Go to . From this screen, you can run a masking test to mask Menu <...
Do not run the masking test if a large amount of yellow is displayed on the LED beam bars. If too many LEDs are masked, the CubiScan 125 will not be able to measure objects. To run the masking test, start with the gate in the home position (right side) and slowly move it all the way to the left, and back into the home position.
LED beams. When this test is run the CubiScan 125 finds the top and bottom limits and automatically picks the best values. Make sure you move the gate to the middle of the CubiScan 125 when you run this test. You must save your settings to retain any changes.
Complete the following steps if the green gate cursor is out of the box. 1. When the CubiScan 125 reboots, make sure that it declares “CubiScan 125 Ready” after all the files have been initialized. If it declares “CubiScan 25 Ready,” the wrong CubiScan may be selected in the firmware.
Complete the following steps if the return gate to home error occurs when the gate is in the home position (right side of the CubiScan 125). When the CubiScan 125 is turned on the gate must be in the home position.
Dashes in the bottom of the weight field mean that the scale is reading less than zero. If you have dashes appearing in the bottom of the weight field, complete the following steps: • Make sure that there are no fans blowing air onto the CubiScan 125. The scale is sensitive and moving air can affect scale readings. •...
4. Make sure that all load cell summing box cables are securely attached. 5. Make sure that there are no objects on the platform and zero the CubiScan 125 by tapping the button that is found on the main screen. If an accurate weight is not displayed in the [Zero] weight field, continue on to the next step.
When [Zero] you zero the CubiScan 125, make sure the platform is free of all objects. 10. If the zero indicator will still not light, calibrate the scale. For information on calibrating the scale, see “Scale Calibration”...
Chapter 2 Scale Calibration To calibrate the CubiScan 125 scale, you will need an official test weight up to 50 pounds (25 kg) (it is recommended that you calibrate with the maximum weight). IMPORTANT: Do not begin scale calibration until you have the test weight. Calibrating without an accurate known weight (within .01 of a lb/kg) can make all future weight readings inaccurate.
Figure 5 Menu 2. Tap . The calibration menu is displayed. [Cal] Figure 6 Calibration Menu 3. Make sure the CubiScan 125 platform is clear of all objects. Tap . The following screen [Scale] is displayed. CubiScan 125 Service Manual...
Tap the displayed weight. It will turn green. Then tap to select your digit [Prev] [Next] position. Tap to increase or decrease the selected value. 5. Tap to continue, and the following screen is displayed. [Next] CubiScan 125 Service Manual...
Figure 9 Third Scale Calibration Screen 7. Place the test weight onto the glass platform (roughly in the center) of the CubiScan 125. Allow the scale to completely stabilize, and tap [Next] 8. When the CubiScan 125 is done calibrating, tap twice to return to the menu screen.
Cleaning the Glass Platform To clean the glass platform, remove it from the CubiScan 125. Clean both sides of the platform thoroughly with a clean, damp cloth.
Chapter 4 Updating the Firmware This section describes the procedures used to update the firmware for the CubiScan 125. There are two common methods used, updating the firmware via the SD card or a serial connection. You should use the serial connection method when the firmware or touchscreen is malfunctioning.
11. The CubiScan 125 will take several moments to update the firmware. 12. These changes must be saved for the CubiScan 125 to retain them. To save your changes, go to the menu screen and change the...
Figure 7. Connect the USB to serial adapter to the PC. 8. Connect one end of the RS-232 cable to the adapter and the other end to the back of the CubiScan 125 controller. 9. Open the CS125Downloader.exe. 10. Navigate to the CS125Downloader.exe folder using the Directory.
20. To confirm the new firmware update, see “Checking the Firmware Version” below. Checking the Firmware Version This section describes how to check the version of firmware that the CubiScan 125 is using. 21. Go to . The field Menu > Diagnostics > Version (1/2) Main displays which version of firmware is being used.
Chapter 5 Balancing the Load Cells This section describes the procedure used to balance the load cells of the CubiScan 125. Balancing the Load Cells This section describes how to balance the CubiScan 125’s load cells. Items Needed • Phillips Screwdriver •...
6. Place the 25 lb weight on each corner of the Figure 18 CubiScan 125. Figure 18 shows which CubiScan 125 Load Cell Wire Connections corner (where the load cells are located) corresponds with each POT. 7. Choose the two corners that are the closest to 25 lb.
Chapter 6 Part Replacement This section describes the procedures used to replace various parts of the CubiScan 125. The parts are listed below. • “Replacing a Fuse” on page 25 • “Replacing the Display” on page 26 • “Replacing the Length or Width Ultrasound Sensor” on page 27 •...
Part Replacement Replacing the Display 5. Shut the fuse drawer. 6. Reconnect the power cord from step 2. 7. Power the CubiScan 125 on. Replacing the Display This section describes how to replace the display. Items Needed • Phillips screwdriver •...
To calibrate, you will need the 12'' x 5'' x 3.6'' calibration cube. On the CubiScan 125 touchscreen, go to Menu > Calibrate > XDCR. You will be guided through the calibration process.
To calibrate, you will need the 12'' x 5'' x 3.6'' calibration cube. On the CubiScan 125 touchscreen, go to Menu > Calibrate > XDCR. You will be guided through the calibration process.
Part Replacement Replacing the Height Transmitter Board Replacing the Height Transmitter Board This section describes how to replace the height transmitter board on the CubiScan 125. Items Needed • 5/64'' Allen wrench • 1/16'' Allen wrench • Phillips screwdriver •...
Orient the gate cover with the longer side at the top so that no wires or gaps are visible. 13. Secure the gate cover with the screws from step 2. 14. Power the CubiScan 125 on. Replacing the Height Receiver Board This section describes how to replace the height receiver board on the CubiScan 125.
5/64'' Allen wrench. Refer to Figure 3. When the screws have been loosened, slide the gate cover up and away from the CubiScan 125. Ribbon cables 4. Disconnect the receive ribbons DB25 and DB9 by simultaneously pushing the tabs located on each end of the connectors outwards.
Figure 28 Width Transmitter Gate Cover 1. Power the CubiScan 125 off. 2. Carefully remove the glass platform and place it in a safe location. Move the gate all the way to the left side of the system.
14. Replace the filter that was removed in step 4. 15. Replace the gate cover and secure it using the screws from step 3. 16. Replace the glass platform. 17. Power the CubiScan 125 on. Replacing the Width Receiver Board This section describes how to replace a width receiver board on the CubiScan 125.
Make sure you orient the receive board correctly, with the power connector on the right (if you are facing the front of the CubiScan 125) and towards the back of the machine. 9. Screw the replacement receiver board into place Ribbon cables using the screws from step 7.
Replacement encoder • Zip ties Complete the following steps to replace the encoder cable. 1. Power off the CubiScan 125. 2. Carefully remove the glass platform and place it in a safe location. Figure 35 Encoder Cable Cover Screws 3. Using the 3/8'' ratchet, remove the three bolts holding the encoder cover in place.
Proximity Sensor Screws Complete the following steps to replace the proximity sensor. 1. Power the CubiScan 125 off. 2. Move the gate to the left side of the CubiScan 125. 3. Using the Phillips screwdriver, remove the two screws indicated in Figure 4.
6. Locate the replacement proximity sensor and screw it into place using the screws from step 3. 7. Thread the sensor cable through the CubiScan 125 frame, duplicating the process from step 5. 8. Plug the cable into the controller, and zip tie the cable in place, taking up any slack as needed.
Figure 6. Pull the controller out. 7. Locate the replacement controller box and place it in the CubiScan 125 base assembly. 8. Secure the controller using the screws from step 5. 9. Reconnect all the necessary cables to the controller box.
Replacing the Motherboard Complete the following steps to replace the inverter board. 1. Power the CubiScan 125 off. 2. Carefully remove the glass platform and place it in a safe location. 3. Using the Phillips screwdriver, remove the 10 screws holding the controller box lid in place and remove the lid.
Part Replacement Replacing the Motherboard 1. Power the CubiScan 125 off. 2. Carefully remove the glass platform and place it in a safe location. 3. Using the Phillips screwdriver, remove the 10 screws holding the controller box lid in place and remove the lid.
17. Replace the controller box lid and screw it in place using the screws from step 3. 18. Replace the glass platform. 19. Power the CubiScan 125 on. Replacing the Power Supply This section describes how to replace the power supply.
12. Replace the controller box lid and secure it using the screws from step 3. 13. Replace the glass platform. 14. Power the CubiScan 125 on. Replacing the Scale Card This section describes how to replace the scale card. The scale card is located in the controller.
16. Plug all cables back into the controller. 17. Replace the glass platform. Figure 47 Overview of Motherboard 18. Power the CubiScan 125 on. 19. Calibrate the CubiScan 125. For instructions on calibrating the scale, see “Scale Calibration” on page Replacing the Load Cell Summing...
Replacement load cell summing board Complete the following steps to replace the load cell summing board. 1. Power the CubiScan 125 off. 2. Use the Phillips screwdriver to remove the four screws holding the load cell summing board lid in place and remove the lid.
Replacing a Load Cell Replacing a Load Cell This section describes how to replace a load cell. The CubiScan 125 has three different load cells. The following steps are general replacement instructions; steps and figures may vary slightly for each individual load cell.
Part Replacement Replacing a Load Cell 9. Adjust the CubiScan 125 so that you can access the underside of the two bolts holding the load cell in place. These bolts are shown in Figure 10. Use the 5/8'' wrench to hold the bolts indicated in...
Replacement gate bearings • Zip ties Complete the following steps to replace the gate cables. 1. Power the CubiScan 125 off. 2. Carefully remove the glass platform and place it in a safe location. Figure 56 3. Using the Phillips screwdriver, remove the 10 front Back Platter Screws screws holding the platter in place.
Once the board has been disconnected from the cables, set it aside. 21. Use a Phillips screwdriver to remove the distribution Figure 61 board located directly above the height transmitter Gate Adjustment Bolts CubiScan 125 Service Manual...
31. Replace the bolts from step 13, located on the back of the CubiScan 125. These bolts should be placed about 3/4 of the way up the slot. 32. Replace the gate bracket and loosely secure it using the bolts from step 14.
Figure 64 Height Transmitter Board Assembly 39. Once you have determined that everything is working properly, the CubiScan 125 is ready to be put back together. 40. Screw the ribbon cables in place if you have not already done so.
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Replacing Gate Cables 45. Replace the encoder cover and secure it using the bolts from step 6. 46. Measure the calibration cube a few times in different orientations to ensure that the CubiScan 125 is working properly. CubiScan 125 Service Manual...
Make sure that the cable does not interfere with gate movement or the scale. 3. The CubiScan 125 control box is located just behind the touchscreen. Connect one end of the serial cable to the computer, and the other end to the CubiScan 125 controller. Tighten the screws (two on each connector) to secure the cable in place.
3. The CubiScan 125 control box is located just behind the touchscreen. Connect one end of the Ethernet cable to the computer, and the other end to the CubiScan 125 controller. Push the connector in until it locks.
3. The CubiScan 125 control box is located just behind the touchscreen. Connect one end of the USB cable to the computer, and the other end to the CubiScan 125 controller. If your operating system in newer than Windows XP, the drivers will be installed automatically.
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Make sure that the cable does not interfere with gate movement or the scale. 1. The CubiScan 125 control box is located just behind the touchscreen. Connect one end of the serial cable to the CubiScan 125 controller. Tighten the screws (two on each connector) to secure the cable in place.
CubiScan 125 for TCP/IP communications with a network. Listed below is the definable output that can be found in the “com_def.txt” file. If you want the CubiScan 125 to check the user definable file you must enable it. To enable this function, go to . In the...
Serial (RS-232-C) Cable Pin Assignments Serial (RS-232-C) Cable Pin Assignments The CubiScan 125 serial ports use the EIA RS-232-C communications protocol. The data are serially transmitted ASCII characters. The following table shows the serial connector pin assignments. All other pins are not connected.
• cs125.bin USB Port Cable Pin Assignments The CubiScan 125 includes a USB 2.0 type B connector, as shown below. The following table shows the USB 2.0 type B connector pin assignments. USB 2.0 type B Connector Pin Assignments Cable...
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CubiScan 125 Command Set This section describes the commands recognized by the CubiScan 125 to cube and weigh packages and to set up the CubiScan 125 for cubing and weighing (dimension units, factor toggle, calibration, zero, and so on). All command packets begin with an STX (start of text) and end with a LF (line feed). Each command has a Command field and an optional Data field.
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The CubiScan 125 responds with a question mark NACK to any unrecognized command. For example: <STX><?><N><ETX><CR><LF> When a NACK is sent by the CubiScan 125, the operation associated with that command is aborted due to the error. The CubiScan 125 recognizes the following commands from the command set for both a serial and Ethernet connection.
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Communication Protocol CubiScan 125 Command Set Pos Len Description Type Range ASCII Dimension Unit Alpha (E/M) 45h or 4Dh Comma Alpha Weight Identifier Alpha Weight Numeric 000.00-999.99* Comma Alpha Dim. Wgt. Identifier Alpha Dim. Weight Numeric 000.00-999.99* Comma Alpha Wgt./Dim.Wgt Unit...
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Communication Protocol CubiScan 125 Command Set CubiScan 100 Compatible Measure Mode This data packet is received from the CubiScan 125 when a gate measurement is completed. It is backwards compatible with the CubiScan 100. Pos Len Description Type Range ASCII...
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This function is required when one of the sensors is replaced or moved, when a new control is installed, or for routine calibration. This command causes the CubiScan 125 to reply with a dimension calibration code each time it is issued. This command must be issued FIVE times to complete sensor calibration.
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Communication Protocol CubiScan 125 Command Set Pos Len Description Type Range ASCII Acknowledge Format Start of Text Control (STX) Dim. Calibration Alpha Acknowledge Alpha Identifier Numeric (00-99) End of Text Control (ETX) Carriage Return Control (CR) Line Feed Control (LF)
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Communication Protocol CubiScan 125 Command Set Pos Len Description Type Range ASCII Dim. Unit Command Alpha (") Acknowledge Alpha End of Text Control (ETX) Carriage Return Control (CR) Line Feed Control (LF) Negative Acknowledge Format Start of Text Control (STX) Dim.
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(CR) Line Feed Control (LF) Location Id/City Code This command is used to set the CubiScan 125 location identification. This data is stored in permanent memory and need only be set once for each CubiScan 125. Pos Len Description Type...
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Communication Protocol CubiScan 125 Command Set Measure Receipt of this command causes the CubiScan 125 to measure and weigh the package using the ultrasound sensors. The CubiScan 125 immediately formats the data collected and transmits it to the host computer.
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* This field may contain underscores, dashes, or tildes indicating an under, unstable, or over error condition, respectively. Leading spaces (20h) will be used when the actual data does not fill the entire field. Gate Measure The CubiScan 125 will automatically send measurement data upon completion of a gate measurement. Pos Len Description...
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Communication Protocol CubiScan 125 Command Set Pos Len Description Type Range ASCII Comma Alpha Length Identifier Alpha Length Numeric 00.00 - 99.99* Comma Alpha Width Identifier Alpha Width Numeric 00.00 - 99.99* Comma Alpha Height Identifier Alpha Height Numeric 00.00 - 99.99*...
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This function is required when the load cell is replaced, when a new control is installed, or for routine calibration. This command causes the CubiScan 125 to reply with a scale calibration code. This command must be issued THREE times to complete scale calibration. Scale calibration codes are defined below.
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Scale Calibration Complete Test This command causes the CubiScan 125 to reply with an error code. A response of TA00 means that the CubiScan 125 is ready and responding to transmissions from the host. If the host receives no response from the control unit after sending this command, an error condition exists in the communications between the host and control.
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Communication Protocol CubiScan 125 Command Set Units This command causes the CubiScan 125 to report its current modes of operation. Pos Len Description Type Range ASCII Command Format Start of Text Control (STX) Values Command Alpha End of Text Control...
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Communication Protocol CubiScan 125 Command Set Values This command causes the CubiScan 125 to report all of its internal parameters. This is useful for troubleshooting. Pos Len Description Type Range ASCII Command Format Start of Text Control (STX) Values Command...
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Communication Protocol CubiScan 125 Command Set Pos Len Description Type Range ASCII Comma Alpha Length Pulses Numeric 00-99 Comma Alpha Width Pulses Numeric 00-99 Comma Alpha Height Pulses Numeric 00-99 Comma Alpha Length Wait Time Numeric 000-999 Comma Alpha Width Wait Time...
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(LF) Zero This command should be issued periodically to force the CubiScan 125 to perform internal compensations to adjust to changes in temperature and humidity. This command should only be issued when the measuring field is free of packages! Never issue this command when a package is present in the measuring field.
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49151 are “registered ports” listed by the IANA, and can be used by ordinary user processes on most systems. Ports 49152 through 65535 are called “dynamic and/or private ports” and are free for use. It is recommended that the CubiScan 125 TCP port be set to a number CubiScan 125 Service Manual...
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Control (ETX) Carriage Return Control (CR) Line Feed Control (LF) Read Port This command is used to read the current TCP Port number setting from the CubiScan 125. Description Type Range ASCII Command Format Start of Text Control (STX) Set Command...
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(LF) Set IP Address This command is used to set the CubiScan 125 IP address. The IP address, or Internet address, is usually expressed in “dot” notation; for example, “121.43.6.234.” The first three groups of numbers (e.g., 121.43.6) are usually specific to the network to which you are connecting. The last number (e.g., 234) is specific to a particular CubiScan 125.
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Control (ETX) Carriage Return Control (CR) Line Feed Control (LF) Read IP Address This command is used to read the current IP address setting from the CubiScan 125. Description Type Range ASCII Command Format Start of Text Control (STX) Set Command...
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(LF) Set Subnet Mask This command is used to set the CubiScan 125 subnet mask. The subnet (sub-network) is a separate part of an organization’s network. A subnet address tells the network’s router where on the network to send incoming packets of information. Subnet masking allows the router to move packets more quickly.
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Control (ETX) Carriage Return Control (CR) Line Feed Control (LF) Read Subnet Address This command is used to read the current subnet mask setting from the CubiScan 125. Description Type Range ASCII Command Format Start of Text Control (STX) Set Command...
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(LF) Set Gateway Address This command is used to set the network gateway address on the CubiScan 125. It can be the address of a network server or router and is expressed in “dot” notation. Consult your network administrator to obtain the network gateway address.
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Range ASCII Carriage Return Control (CR) Line Feed Control (LF) Read Gateway Address This command is used to read the current gateway address setting from the CubiScan 125. Pos Len Description Type Range ASCII Command Format Start of Text Control...
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Appendix B Parts List Following is a list of parts that can be purchased for the CubiScan 125 as spare parts or if replacement is necessary. Part No. Description Quantity/Unit 10083 Cord, AC Power * 10273 Calibration Cube, 12" x 5" x 3.6", Black...
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