Menu Controls; Troubleshooting - Keurig K-3500 Use & Care Manual

Menu Controls

To enter the menu mode, press the icon in the upper right
hand corner. The menu will display two admin roles: "Manager"
and "Technician".
To enter the manager mode, press the button and enter the
passcode. For more information on the technician mode,
please contact your Keurig® Authorized Distributor.
Once the manager menu is accessed, you will see the display
screens in the following order:
Language
You can change the default language to either Spanish or
French if English is not the primary language. To temporarily
change the language for a single brew; simply press the
button for your language of choice on the touchscreen while
it's in its idle state.
Units
Change the units of measurement to millimeters if ounces are
not your primary measurement.
Brew Settings
Select which cup sizes you want the brewer to dispense. Five
brew sizes are available: 4, 6, 8, 10, and 12 oz. You may disable
up to four cup sizes, as well as select your default cup size and
brew strength.
Sleep Settings
Change the number of minutes the screensaver runs before
the screen goes to sleep.
Screensaver
You can select multiple images to use as a screensaver, as well
as the duration for each image and the number of minutes
before the screensaver starts.
Brew History
Displays the number of brews the brewer has performed, both
as a total and by brew size. This cannot be reset.
Password
Choose to enable or disable passcode protection.

Troubleshooting

Brewer does not have power
• Plug brewer into its own grounded outlet
• Make sure that the brewer has been turned on and the
touchscreen is illuminated
• Reset circuit breaker if necessary
• Plug into a different outlet
Brewer will not brew when used for the first time
• The brewer must be primed for use by filling the internal
hot water tank before the first brew
• Make sure the water supply is connected and turned on
• If your brewer has been in an environment below
freezing, please be sure to let it warm to room
temperature for at least two hours before using
Brewer will not brew
• After placing the K-Cup® pod in the K-Cup® pod holder,
make sure the handle is lowered completely
• The exit or entrance needle may be clogged
Brewing a partial cup
• The exit or entrance needle may be clogged
• Clean K-Cup® pod holder if necessary and rinse under
faucet
• If the brewer is alerting you to perform a "descale", have
your Keurig® Authorized Distributor descale the brewer
Grounds in your coffee
Grounds may have gathered in the exit or entrance needles
and can be cleaned using a straightened paper clip or similar
tool. Refer to the exit and entrance needle care instructions
For any further assistance with troubleshooting, please
contact your Keurig® Authorized Distributor.