Troubleshooting; Apps; Mobile Device Does Not See The Mobileconnect/Cinemaconnect Wifi (Standalone Mode); Mobileconnect/Cinemaconnect Wifi Is Visible But Mobile Device Does Not Connect - Sennheiser MobileConnect User Documentation

Troubleshooting

Apps

Mobile device does not see the MobileConnect/CinemaConnect WiFi
(Standalone Mode)
▷ Make sure that the AP is connected to the LAN1 port of the ConnectSta-
tion.
▷ Make sure that the ConnectStation is powered on by checking that the
two status LEDs on the front light up green.
▷ Make sure that the AP is powered on by checking if the PWR light is
green.
Make sure that the AP 2.4G and 5G lights are either amber or green.
▷
▷ Make sure you are looking for the correct SSID (default: MobileConnect
or CinemaConnect).
MobileConnect/CinemaConnect WiFi is visible but mobile device does
not connect
▷ Make sure that the AP is connected to the LAN1 port of the ConnectSta-
tion.
Make sure that the ConnectStation is powered on by checking that the
▷
two status LEDs on the front light up green.
Restart the whole system by switching off and on again.
▷
Mobile device is frequently disconnecting from MobileConnect/Cinema-
ConnectWiFi
Make sure that the AP is using a fixed channel or you allowed enough
▷
time for the Ruckus AP to select a channel.
(Note: the Ruckus AP frequently changes the channel in order to select
the optimal one. This can take up to 1-2 hours after boot.)
Enable "Use network as it is" on the mobile device if the mobile device
▷
runs on Android 7 and your network does not provide internet access
(Standalone Mode).
Provide internet access for better connectivity if the system is running
▷
in Integrated Mode (see "General network requirements" in "Require-
ments/Recommendations towards your network (Integrated Mode)").

MobileConnect/CinemaConnect App shows no channels to select

▷ Make sure that the mobile device is still connected to the Mobile-
Connect WiFi/CinemaConnect WiFi.
▷ Make sure that the channels are activated in the admin interface.

MobileConnect/CinemaConnect app shows "No connection"

▷ Make sure that the mobile device is connected to the correct Mobile-
Connect/CinemaConnect WiFi.
▷ In Integrated Mode, if your system is configured with multicast disco-
very, make sure that the whole network is configured for multicast.
In Integrated Mode, if your system is configured with DNS-SD, make
▷
Troubleshooting
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