Sennheiser MobileConnect User Manual
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Sennheiser MobileConnect User Manual

Sennheiser MobileConnect User Manual

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Sennheiser MobileConnect
User Guide for the
IT Administrator
Version 1.5

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Summary of Contents for Sennheiser MobileConnect

  • Page 1 Sennheiser MobileConnect User Guide for the IT Administrator Version 1.5...

  • Page 2: Table Of Contents

    MobileConnect User Guide for the IT Administrator Table of Contents ABOUT THE PRODUCT............................3 QUICK SETUP ..............................4 1. C ........................5 ONFIGURE YOUR NETWORK 2. C ......................... 6 ONFIGURE YOUR 3. I .................... 6 NSTALL THE OBILE ONNECT ANAGER 4.

  • Page 3: About The Product

    MobileConnect Manager, and the MobileConnect App. The MobileConnect Station is integrated into the existing campus network and distributes the audio content via WiFi to the MobileConnect App on the user's personal smartphone. With the MobileConnect Manager, all MobileConnect Stations in the network can be conveniently administered and remotely managed from anywhere on the campus.

  • Page 4: Quick Setup

    MobileConnect User Guide for the IT Administrator Quick Setup You can configure the MobileConnect system in 5 steps: Version 1.5...

  • Page 5: Step 1. Configure Your Network

    Setup). In both cases, you need to configure the following in each network: The system needs a single SRV record of _mcal._tcp per network, which points to the MobileConnect Manager. You need to provide your own DNS server. The following example shows the configuration needed for a DNS server, adapt it to your DNS server in use.

  • Page 6: Step 2. Configure Your Wifi

    We strongly advise not to use MobileConnect without it. Step 3. Install the MobileConnect Manager The MobileConnect Manager is a dockerized application which you need to install on a Linux server, accessible in your network. It runs on Linux x86-64 (amd64), Ubuntu 20.04.x, the steps provided below are for this Ubuntu version.
  • Page 7 MobileConnect User Guide for the IT Administrator B. Install Ubuntu 20.04.x • You can choose between Ubuntu 20.04, Desktop or Server version, in 64-bit architecture You can find them here: https://releases.ubuntu.com/20.04/ • The kernel version for Ubuntu 20.04 must be at least 5.4.0-33. You can check it with the command: •...
  • Page 8 For more information about installing docker and docker-compose, see here: https://docs.docker.com/install/linux/docker-ce/ubuntu https://docs.docker.com/compose/install E. Obtain the MobileConnect Manager installation package: • First you need to create a MobileConnect account as described in Create an Account. • Then register and obtain your Manager following the steps in Register a Manager.
  • Page 9 Install and run the MobileConnect Manager with: docker-compose pull docker-compose up -d • Wait for 3 to 5 minutes until the initialization of the MobileConnect Manager is completed. • Open a browser and navigate to the URL you configured for your MobileConnect Manager, e.g.

  • Page 10: Step 4. Install The Mobileconnect Station

    Check the MobileConnect Station in your Manager web interface. Open the MobileConnect Manager interface (e.g. at https://mc- manager.yourdomain.com or https://your-manager-hostname). Your MobileConnect Station should be shown in the Stations list. ▪ Depending on the firmware version you may be required to update it and authorized it.

  • Page 11: Step 5. Test With The Mobileconnect App

    MobileConnect User Guide for the IT Administrator Step 5. Test with the MobileConnect App • Install the Sennheiser MobileConnect App from the Apple AppStore or Google PlayStore. • Connect to the user WiFi network. • Start the app. • You should see a channel list and be able to select a channel and stream audio.

  • Page 12: Network Setup

    • Streaming network - used for the public devices • Control network - used for control of the MobileConnect Station and access to the MobileConnect Manager web interface The MobileConnect system also supports NAT and Eduroam. More advanced scenarios and recommendations are covered in detail in the Network Whitepaper, such as: •...
  • Page 13 • Port 8000 needs to be accessible from the mobile clients. • Port 80/443 needs to be accessible from the MobileConnect Station and the systems used to access the Manager interface. • Port 8383 needs to be accessible from the MobileConnect Station.

  • Page 14: Manager Access Management

    The MobileConnect Manager is running on premise in your network. This section explains how to register a new Manager and manage the roles of its members. Create an Account First you need to create an account in order to register and later access a MobileConnect Manager for your organization. •...

  • Page 15: Register A Manager

    MobileConnect User Guide for the IT Administrator Register a Manager Once you have created an account (see the previous section) you are ready to register and obtain your MobileConnect Manager. If your Manager is already registered by another member of your organization, you do not need to register a new one.

  • Page 16: Managing Members

    MobileConnect User Guide for the IT Administrator • Add a redirect URL that you plan to use as URL/domain name to access the MobileConnect Manager in your network. To access your MobileConnect Manager after installation, open a browser and open the redirect URL. It can be a private domain or URL, but not an IP address or "localhost".
  • Page 17 • A Manager needs to have at least one owner, e.g. the last owner cannot be removed. • A user with a MobileConnect account can be a member of several MobileConnect Managers. The user’s profile page at https://accounts.sennheiser-connect.com/ lists all Managers they are a member of.
  • Page 18 MobileConnect User Guide for the IT Administrator • Copy the generated message and share it with the invited member using your email. Invited members are listed as "Pending" on the member page. To revoke or edit the invitation click the edit button.

  • Page 19: Security & Authorization

    Update the Station firmware to version 6.1.0 or higher using the Manager (1.2.0 or higher) web interface. Authorize a Station If a new Station with firmware version 6.1.0 or higher needs to be installed in the MobileConnect system for the first time, please follow the steps below. Pre-requisites: •...

  • Page 20: Update And Authorize A Station

    7. If you rejected a Station by mistake, see Re-Authorize a Rejected Station. Update and Authorize a Station If a new Station with firmware version lower than 6.1.0 needs to be installed in to the MobileConnect system, please follow the steps below. Pre-requisites: •...

  • Page 21: Re-Authorize A Rejected Station

    MobileConnect User Guide for the IT Administrator Re-Authorize a Rejected Station In case you rejected a MobileConnect Station by clicking on the “Reject” button, you can re-initiate the authorization process by following these steps: Go to the Manager web interface and open the Devices page.

  • Page 22: Security Recommendations

    A pop-up window appears. Click “Remove” to remove the Station from your Manager list of devices. • Connect to the local admin interface of your MobileConnect Station, following the steps in Configure Your Station Using the Local Admin Interface. •...

  • Page 23: Mobileconnect Configuration

    Manager. Configure Your Station Using the Local Admin Interface Your MobileConnect Stations can be configured using a local admin interface. The preferred way to configure a Station is using the Manager (for more information see Configure Your System Using the Manager).

  • Page 24: Installing A Custom Ssl Certificate

    MobileConnect Manager creation at https://accounts.sennheiser- connect.com. • Enter the traefik subfolder in your MobileConnect Manager installation directory. cd /home/$USER/mcmanager/traefik • Replace certificate.cert with your certificate and privatekey.key with your private key (both files must be in PEM format).

  • Page 25: Software Upgrade/Downgrade, System Reset

    “MobileConnect Manager docker-compose” in MobileConnect Manager. • Open a browser and go to https://accounts.sennheiser-connect.com. Login with your credentials and download the latest installation package from the “Manager setup” page. Always download the latest Manager configuration files to make sure you have the latest version and configuration.

  • Page 26: Mobileconnect Manager Database

    MobileConnect Manager Database The MobileConnect system uses a SQL Server 2019 database running in a Docker container. We recommend that you do a backup of your MobileConnect database regularly. Here is an example of how to do that. 1. Backup...

  • Page 27: Stop And Remove The Mobileconnect Manager

    You can do a more complete Manager system cleanup of all containers, images and volumes, created by the MobileConnect Manager installation. Simply run the three commands provided below. docker container rm mcm_messagebroker mcm_database mcm_gateway mcm_registry mcm_configuration_api mcm_lister_api mcm_updater_api mcm_manager_web docker image rm mcmanager.azurecr.io/configuration_api...

  • Page 28: Mobileconnect Station Update

    MobileConnect User Guide for the IT Administrator MobileConnect Station Update The software upgrade and downgrade of a MobileConnect Station can be performed using the MobileConnect Manager. • Connect your MobileConnect Station to your MobileConnect network. • Open the MobileConnect Manager and go to Stations.

  • Page 29: Upgrading A Legacy Mobileconnect Station

    The existing modes of operation are no longer supported. All previously bought MobileConnect Stations can be upgraded to run the new firmware version 6.0.0 and above. Before making the decision to upgrade, please consider the following: Why you should upgrade: •...
  • Page 30 && sync • Power off the MobileConnect Station, plug the USB flash drive into it and attach a USB keyboard, boot it, and then press enter to start the installation. • After a few minutes, the MobileConnect Station will power off when finished. Unplug the USB flash drive.

  • Page 31: Troubleshooting

    During all installation steps. Before you can log in. • You can only access the MobileConnect Manager using the redirect URL. Using the Manager server IP address will not work. Accessing the MobileConnect Manager Web Interface The MobileConnect Manager page shows error “This site can’t be reached”.
  • Page 32 MobileConnect User Guide for the IT Administrator The MobileConnect Manager interface is showing an error "500 Web server not running" or a blank page. • Make sure that your Manager PC has Internet connection. • You have to accept cookies from the Managers hostname.
  • Page 33 MobileConnect Manager restart The MobileConnect Manager is not starting after server reboot. • After a restart of the MobileConnect Manager server or power outage, the docker containers are not always restarted properly. • An error can also occur if there is no DNS configuration after boot.

  • Page 34: Mobileconnect Station

    MobileConnect Station update The MobileConnect Station update was interrupted before it was completed. • If the MobileConnect Station is not updated and there are no errors on the Manager interface after the interruption → retry updating. • The MobileConnect Manager is showing an error after the interruption → restart the MobileConnect Station and try again.
  • Page 35 MobileConnect User Guide for the IT Administrator The MobileConnect Station update is not started after clicking "Start update" button. • Restart the MobileConnect Manager Docker containers and try again. • docker restart $(docker ps -a -q) Note: this may interrupt streaming.

  • Page 36: Mobileconnect App

    Go to the Manager web interface and make sure that at least one channel is activated. Using the Manager, you can activate or deactivate a channel by going to the MobileConnect Station’s device page and selecting the channel to enter its channel details.
  • Page 37 You can restart the Station using the Manager, local admin interface or simply power off and power on. MobileConnect App shows “QR code not found”, "Make sure you're in the right WiFi and using the right QR code. For a new channel search tap here".

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